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Test and Evaluation Manager Resume Example

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TEST AND EVALUATION MANAGER
Professional Summary

Skilled Financial professional offering 8 years of creating metrics, tracking projects, and collaborating on development of optimal budget requirements. Excellent relationship-building, problem-solving, and communication skills with analytical and adaptable nature.

Skills
  • Data Analysis
  • Database Management
  • Business planning
  • Budgeting
  • Business administration
  • Strategic Planning
  • Preparing budgets
  • Accounting assistance
Work History
Test and Evaluation Manager, 05/2018 to Current
Carolina Filters Inc. – Sumter, SC
  • Recommended adjustments to monitoring, measuring, and analysis strategies to effectively assess progress toward program goals.
  • Assessed effectiveness and quality of test program based on internal and external data analyses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Designed surveys and other evaluation tools to collect meaningful, actionable data.
  • Implemented policies to guarantee compliance with requirements such as Operational Safety and Health Administration and customer requests.
  • Trained 16 personnel on effective evaluation implementation to increase accuracy of data.
  • Reported on program and project effectiveness internally to upper-management using six sigma lean processes.
  • Oversaw 100% data collection for 150+ organizations and analyzed data using statistical analysis to determine effectiveness of customer products.
  • Led team of 16 to collect, enter and update databases using Microsoft Excel/Access.
  • Teamed with Division Manager to determine performance indicators and how effectiveness of programs would be measured and assessed.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 36%.
  • Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
  • Established and administered $1M annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Effectively supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with human resources to assess labor patterns and hiring requirements.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Unit Deployment Manager, 11/2012 to 02/2018
United States Air Force – Shaw AFB, SC
  • Coordinated 18 deployments, including defining scope, managing milestones, and maintaining strong relationships with all stakeholders.
  • Interviewed, hired, trained, and mentored 8 member staff by coaching daily, leading performance reviews, and offering constructive feedback.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to Air Force's vision, mission and purpose.
  • Ensured personnel, equipment, and supplies were in constant state of readiness; trained, monitored, and equipped 533 members for 40 world-wide deployments.
  • Oversaw 51 Unit Type Codes and $110K in Air Force resources.
  • Maintained 138 sensitive records; zero discrepancies in five year period.
  • Conducted 480 training hours; scheduled and tracked 13K deployment training requirements.
  • Analyzed Unit Manning Document monthly to ensure unit combat capability through intensive evaluation of manning and unit supervision.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Implemented budgetary monitoring techniques to improve corporate spending habits.
Unit Security Manager, 11/2012 to 02/2018
United States Air Force – Shaw AFB, SC
  • Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.
  • Oversaw team of up to 3 security officers and managed administrative duties, including scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Kept team compliant with security protocols and appearance standards.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Supervised risk management, loss prevention and safety operations for six government facilities to decrease incidents of theft, waste and abuse.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Hospitality Specialist, 10/2005 to 11/2012
United States Air Force – Shaw AFB, SC
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Boosted hotel quality and service scores from 92% to 98% by motivating and supporting 50+ employees.
  • Increased customer service ratings by 5% through personable service.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Used Lodging Touch System to record guests' check-ins and check-outs.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased revenue % by implementing new ideas that resulted in full occupancy 7 days per week.
  • Responded to over 30 telephone calls per day to provide information regarding reservations and room vacancies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Monitored, tracked and reported on individual progress with wellness plans.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
Education
MBA: Information Technology, Expected in 08/2021
American Military University - Charles Town, WV
BBA: Business Administration And Management, Expected in 08/2020
American Military University - Charles Town, WV
Associate of Arts: Hotel, Motel, And Restaurant Management, 2011
Community College of The Air Force - Montgomery, AL
Certifications

Peregrine Business Certification

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Resume Overview

Companies Worked For:

  • Carolina Filters Inc.
  • United States Air Force

School Attended

  • American Military University
  • Community College of The Air Force

Job Titles Held:

  • Test and Evaluation Manager
  • Unit Deployment Manager
  • Unit Security Manager
  • Hospitality Specialist

Degrees

  • MBA : Information Technology , Expected in 08/2021
    BBA : Business Administration And Management , Expected in 08/2020
    Associate of Arts : Hotel, Motel, And Restaurant Management , 2011

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