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Test and Evaluation Manager Resume Example

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TEST AND EVALUATION MANAGER
Professional Summary

Talented manager and team leader offering 8 years of success in various types of environments. Strategic thinker with data and leadership proficiency. Offers proven ability to build effective teams and meet any deadline. Committed to identifying and leveraging opportunities for growth.

Skills
  • Strong initiative
  • Performance management
  • Finance
  • Leadership
  • Planning
  • Mentoring
  • Business operations
  • Employee relations
Work History
Test and Evaluation Manager, 05/2018 to Current
Carolina Filters Inc. – Sumter, SC
  • Recommended adjustments to monitoring, measuring, and analysis strategies to effectively assess progress toward program goals.
  • Assessed effectiveness and quality of test program based on internal and external data analyses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Designed surveys and other evaluation tools to collect meaningful, actionable data.
  • Implemented policies to guarantee compliance with requirements such as Operational Safety and Health Administration and customer requests.
  • Trained 16 personnel on effective evaluation implementation to increase accuracy of data.
  • Reported on program and project effectiveness internally to upper-management using six sigma lean processes.
  • Oversaw 100% data collection for 150+ organizations and analyzed data using statistical analysis to determine effectiveness of customer products.
  • Led team of 16 to collect, enter and update databases using Microsoft Excel/Access.
  • Teamed with Division Manager to determine performance indicators and how effectiveness of programs would be measured and assessed.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 36%.
  • Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
  • Established and administered $1M annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Effectively supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Worked with human resources to assess labor patterns and hiring requirements.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Unit Deployment Manager, 11/2012 to 02/2018
United States Air Force – Shaw AFB, SC
  • Coordinated 18 deployments, including defining scope, managing milestones, and maintaining strong relationships with all stakeholders.
  • Interviewed, hired, trained, and mentored 8 member staff by coaching daily, leading performance reviews, and offering constructive feedback.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to Air Force's vision, mission and purpose.
  • Ensured personnel, equipment, and supplies were in constant state of readiness; trained, monitored, and equipped 533 members for 40 world-wide deployments.
  • Oversaw 51 Unit Type Codes and $110K in Air Force resources.
  • Maintained 138 sensitive records; zero discrepancies in five year period.
  • Conducted 480 training hours; scheduled and tracked 13K deployment training requirements.
  • Analyzed Unit Manning Document monthly to ensure unit combat capability through intensive evaluation of manning and unit supervision.
  • Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Implemented budgetary monitoring techniques to improve corporate spending habits.
Unit Security Manager, 11/2012 to 02/2018
United States Air Force – Shaw AFB, SC
  • Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.
  • Oversaw team of up to 3 security officers and managed administrative duties, including scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Kept team compliant with security protocols and appearance standards.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Supervised risk management, loss prevention and safety operations for six government facilities to decrease incidents of theft, waste and abuse.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Hospitality Specialist, 10/2005 to 11/2012
United States Air Force – Shaw AFB, SC
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Boosted hotel quality and service scores from 92% to 98% by motivating and supporting 50+ employees.
  • Increased customer service ratings by 5% through personable service.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Used Lodging Touch System to record guests' check-ins and check-outs.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased revenue % by implementing new ideas that resulted in full occupancy 7 days per week.
  • Responded to over 30 telephone calls per day to provide information regarding reservations and room vacancies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Limited portion sizes and used garnishes to control food costs.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Monitored, tracked and reported on individual progress with wellness plans.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
Education
MBA: Information Technology, Expected in 08/2021
American Military University - Charles Town, WV
BBA: Business Administration And Management, 06/2020
American Military University - Charles Town, WV
Associate of Arts: Hotel, Motel, And Restaurant Management, 2011
Community College of The Air Force - Montgomery, AL
Certifications

Peregrine Business Certification - 2020

Non-commissioned Officers Leadership Academy - 2016

Airmen Leadership School - 2011

Hotel, Restaurant, and Fitness Management Technical School - 2006

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Resume Overview

Companies Worked For:

  • Carolina Filters Inc.
  • United States Air Force

School Attended

  • American Military University
  • Community College of The Air Force

Job Titles Held:

  • Test and Evaluation Manager
  • Unit Deployment Manager
  • Unit Security Manager
  • Hospitality Specialist

Degrees

  • MBA : Information Technology , Expected in 08/2021
    BBA : Business Administration And Management , 06/2020
    Associate of Arts : Hotel, Motel, And Restaurant Management , 2011

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