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Telephone Triage Registered Nurse Resume Example

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TELEPHONE TRIAGE REGISTERED NURSE
Summary

Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in providing compassionate care for a wide range of patients with varying disease processes and mental health needs. Ability to work in a fast thinking environment to bring the best outcomes to patient and employer.

Skills
  • Triaging patient concerns
  • Active listening
  • Troubleshooting
  • Medical terminology
  • Medical processes
  • Medication management
Experience
Columbus Regional Health PhysiciansColumbus, INTelephone Triage Registered Nurse11/2016 to 07/2018
  • Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Rendered telephone advice according to established guidelines and protocols.
  • Documented services discussed and provided details in electronic medical records.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Answered patient questions and provided take-home materials for further information.
  • Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
  • Reached out to patients to convey lab results and provide care instructions.
  • Communicated with primary care physicians or emergency care providers to relay patient needs.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Columbus Behavioral CenterColumbus, INNight Shift Charge Nurse05/2013 to 11/2014
  • Administered emergency medications and injections for mental disorders and monitored response.
  • Maintained comprehensive patient care plans and monitored staffs' implementation of physician's orders.
  • Monitored delivery of patient care for entire unit, including implementation of care plans.
  • Collaborated with physicians and nursing staff to deliver quality care.
  • Treated patients by administering various types of medications and therapies.
  • Provided skilled direct nursing care to children at a psychiatric residential treatment center.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Documented all therapies, including medical and behavioral to keep patient charts up-to-date.
Seymour CrossingSeymour , INNight Shift Charge Nurse04/2013 to 05/2013
  • Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented activities and recorded information in EMR system.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided daily medications and PRN medication.
  • Preformed wound care according to doctor orders and monitored and reported changes.
Madison State HospitalMadison, INPsychiatric Registered Nurse04/2011 to 03/2013
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
  • Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
  • Effectively managed daily charting for each patient.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
  • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
Education and Training
Associate of Science:Nursing12/2010Ivy Tech Community College, Madison, IN
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Resume Overview

Companies Worked For:

  • Columbus Regional Health Physicians
  • Columbus Behavioral Center
  • Seymour Crossing
  • Madison State Hospital

School Attended

  • Ivy Tech Community College

Job Titles Held:

  • Telephone Triage Registered Nurse
  • Night Shift Charge Nurse
  • Psychiatric Registered Nurse

Degrees

  • Associate of Science : Nursing 12/2010

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