Telephone Triage Registered Nurse Resume Example RAMC Physician's Group

TELEPHONE TRIAGE REGISTERED NURSE

Professional Summary

Passionate Telephone Triage Nurse with nearly four years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.

Driven, hardworking and veteran Registered Nurse bringing demonstrated patient care, medication monitoring and treatment management expertise. Adaptable and resilient with strong attention to detail, clinical expertise and emergency response experience. Bringing almost 15-year record of success in nursing and desiring Triage position .

Skills

Medication Refills
Lab Results Reporting
Symptom Assessment
EMR / EHR - Epic, GE, CPSI
Outbound Patient Calls
Health Incident Triage
Chronic disease management
Strong clinical judgment

Patient Instruction
Patient Advocacy
Evidence-based Protocols
Medical Information Sharing
Initial Injury Intake
Incident Follow Up
Acute care expertise
Patient and family advocacy

Work History

Telephone Triage Registered Nurse | 12/2016 to Current
RAMC Physician's Group - Reedsburg, WI

Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Suggested appropriate disposition to acting physicians based on assessment.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Updated patient charts using Epic with data such as medications to keep records current and support accurate treatments.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Educated patients and answered questions about health condition, prognosis and treatment.

Surgical Nurse | 12/2014 to 12/2016
Reedsburg Area Medical Center - Reedsburg, WI

Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.

ICU Nurse | 10/2007 to 12/2014
St Clare Hospital - Baraboo, WI

Followed all HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
Observed patients' vital signs and administered physician-prescribed medications and treatments.
Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Educated patients and answered questions about health condition, prognosis and treatment.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Implemented interventions, including medication and IV administration, catheter insertion and airway management.

Medical /Medical Surgical Registered Nurse | 05/2006 to 10/2007
Reedsburg Area Medical Center - Reedsburg, WI

Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.

Education

Viterbo University - La Crosse, WI | Bachelor of ScienceNursing, 12/2014

Madison Area Technical College - Madison, WI | Associate of ScienceNursing, 05/2006

Madison Area Technical College - Madison, WI | Associate of SciencePolice Science, 05/1995

Weston High School - Cazenovia, WI | High School Diploma05/1979

Certifications

BLS

ACLS

Epic, GE, and CPSI trained

Resume Overview

Companies Worked For:

RAMC Physician's Group
Reedsburg Area Medical Center
St Clare Hospital

School Attended

Viterbo University
Madison Area Technical College
Weston High School

Job Titles Held:

Telephone Triage Registered Nurse
Surgical Nurse
ICU Nurse
Medical /Medical Surgical Registered Nurse

Degrees

Viterbo University - La Crosse , WI | Bachelor of Science
Madison Area Technical College - Madison , WI | Associate of Science
Madison Area Technical College - Madison, WI | Associate of Science
Weston High School - Cazenovia , WI | High School Diploma

Telephone Triage Registered Nurse Resume Example

Resume Score: 80%

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