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telephone operator resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Child Care professional inspired by providing children warm, nurturing environments for optimal development. Driven to coordinate activities focused on skill-building, social development and positive interactions. Talented in well-versed lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid with current certifications. Experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.

Skills

CPR

  • Safety awareness
  • Supervision
  • First aid
  • Emotional development
  • Social and Academic Development
  • Care Planning
  • Social and academic development
  • Early childhood development
  • Activities planning
Work History
11/2020 to Current
Telephone Operator Marriott International Chandler, AZ,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received incoming calls and paged individuals and departments over PA system.
  • Maintained accurate records of calls placed and received.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
01/2015 to 11/2020
Child Caregiver Mid-Columbia Medical Center The Dalles, OR,
  • Multitasking; setting priorities throughout the day; coordinating appointments.
  • Scheduling; playdates; haircuts; classes
  • Creating a conducive learning environment.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
01/2009 to 01/2014
Child Caretaker The Edge Fitness Clubs Manchester, CT,
  • Cared for 2 children.
  • Started with 3-month-old baby and two years later her newborn brother joined us.
  • Changing diapers, dress the children, potty training.
  • Play with the children and taking them for walks to the library and the playground.
  • Safely transport the children to and from school, doctor appointments and extra-curricular activities.
  • Closely monitor children's play activities to verify safety.
  • Engage children with reading books, games, and puzzles.
  • Offered the parents detailed daily reports that outlined each child's day.
  • Teaches children good social manners.
  • Supervise play dates.
  • Occasionally handle sick children who must stay home from or leave school early.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Created and implemented diverse educational strategies to boost development.
01/2002 to 01/2009
Childcare Provider The Feldman Family City, STATE,
  • Cared for 3 children ages 8,5 and newborn.
  • Assisted children with homework.
  • Ensured safety of the children on a daily basis.
  • Drop off and pick up children from school.
  • Interacted with children; while maintain their well-being.
  • Disciplined children in keeping the methods at the parents’ request.
  • Prepared craft materials and helped children to use them.
  • Planned trips.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Coordinated different types of activities to enhance physical and intellectual development.
  • Assisted children with homework assignments and special projects across different subjects to promote academic success.
  • Offered positive and nurturing environments to support child social and emotional growth.
  • Led indoor and outdoor activities and steered children away from dangers.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Education
Expected in to to
Bachelor of Science: Healthcare Administration Management
Southern New Hampshire University (SNHU) - Southern New Hampshire,
GPA:

General Education development Completed

Expected in to to
New York Certifications CPR & First aid certified:
OCEA - New York, NY,
GPA:
Expected in to to
GED:
OACE - Ny,
GPA:
Affiliations

The Daniel Fast Family Inc.

2016-Present

  • Maintain online communication update and postings
  • Organize and promote advertisement
  • New social project initiatives
  • Coordinate and direct zoom conferences
  • Supervise 25 volunteers

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Resume Overview

School Attended

  • Southern New Hampshire University (SNHU)
  • OCEA
  • OACE

Job Titles Held:

  • Telephone Operator
  • Child Caregiver
  • Child Caretaker
  • Childcare Provider

Degrees

  • Bachelor of Science
  • New York Certifications CPR & First aid certified
  • GED

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