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Telephone Operator Resume Example

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TELEPHONE OPERATOR
Professional Summary

Organized, focused Accountant with 11 years involvement in managing accurate accounting information, bookkeeping, and financial reporting. Adept at writing detailed reports and budgets, completing detailed financial analysis and planning strategically. Detail-oriented with extensive knowledge of cash and record maintenance and comprehensive account reconciliations. Exceptional documentation management skills and process development expertise. Knowledge of accounting principles and methods as well as the appropriate applications based on specific accounting situations in accordance with departmental procedures. Skill working with accounting software programs, including Quickbooks, NJSTART, and Macs-e. Excellent eye for detail useful in audit preparation and reporting; as well as discovering discrepancies in financial records with the ability to quickly correct such mistakes. Adept at managing budgets, invoicing, and all other general accounting functions diligently. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Fastidious in tracking all expenses and reconciling accounts. Effective communicator, who provides superior customer service, arrives for work on time and organizes data to promote efficiency and maximize performance. Personable and professional communicator with 11 years of experience in customer service, accounting, supervising, and related services.

Skills
  • Account reconciliation expertise
  • Fiscal budgeting knowledge
  • Superior attention to detail
  • Closing process proficiency
  • Financial Reporting familiarity
  • Expense reports insight
  • Staff & Financial Management ability
  • Professional communication
  • Strong interpersonal skills
  • Administrative support expertise
Education
Bachelor of Science: Accounting, 2017
Rutgers University - School Of Business - Camden, NJ
  • Majored in Accounting
  • Recipient of Academic Achievement Scholarship
Associate of Applied Science: Accounting, 2014
Cumberland County College - Vineland, NJ
  • Inducted in Phi Theta Kappa National Honor Society.
  • Volunteered for fundraisers associated with Phi Theta Kappa for The Boys and Girl Club.
  • Received a scholarship to advance my academic career at a four-year institution
GED: 2005
Millville Senior High School - Millville, NJ
Work History
Telephone Operator, 06/2018 to Current
State Of New Jersey - Ancora Psychiatric Hospital – Ancora, New Jersey
  • Monitors professional contracts
  • Researches information on social/human service programs (i.e. DBT training, Therapy Programs, etc)
  • Provides assistance and information, as well as operational support, to all staff members
  • Assists in reviewing and preparation of operations/procedures to function more efficiently and effectively
  • Analyzes financial reports for budget preparation and to remain in compliance with State and Federal regulations
  • Utilizes multiple types of electronic/manual recordings and information systems to perform daily tasks
  • Maintains records and files for all essential record keeping
  • Prepares clear, accurate, and comprehensive reports
  • Continues to maintain successful working relationships with co-workers and others involved; professional, personable, polite, and well-spoken
  • Participates in conferences and meetings in a professional manner
  • Reviews, analyzes, and prepares written correspondence such as reports, letters, and other documents
  • Analyzes financial reports to comply with funding requests; as well as, prepares funding proposals
  • Maintains professional business relationships via phone, email, visit, and letter
  • Capable of conducting surveys, studies, and other investigations
  • Familiar with various methods to collect and analyze data
  • Uses computerized record-keeping systems, initiating and maintaining financial accurate and current tracking in Macse/CFS and Excel
  • Analyzes applicable state requirements, such as laws and rules, to apply them to specific situations involving maintenance of state accounts
  • Provides assistance to other departments on accounting procedures and purchase orders
  • Reconciles accounts and updates financial records with accuracy
  • Reviews trail balances and verifies the accuracy with expenditure journals and control accounts
  • Compiles budget figures by reviewing past budgets and assessing expenses to accurately project fiscal year needs
  • Assists with year end close out of the fiscal year
  • Trains new staff on: correct accounting standards, policies, and procedures, government accounting software (Macse/CFS/NJSTART), record-keeping, and budgets
  • Assigns work to trainee, advise trainee of accounting problems, and analyze work to ensure accuracy and compliance
  • Observes trainees/coworkers application of accounting standards, policies, and procedures to pass along changes
  • Communicates directly with vendors via telephone, fax, and email
  • Answers all vendor questions and concerns and sought through outstanding payment accounts to resolution
  • Responds to all vendor inquiries thoroughly and professionally
  • Handles high volume paperwork and collaborated with vendor accounting departments to resolve invoicing and shipping problems
  • Processes accounts payable for 50 vendors
  • Manages and updates financial accounts and permanent records for more than 50 current vendors
  • Enters financial data into the company accounting database to be verified and reconciled
  • Enters financial information and payments to guarantee that vendors were paid accurately and on time
  • Matches purchase orders with invoices and recorded necessary information
  • Manages telephone consoles of over 1,000 personnel and routed internal and external calls to ensure quick connection
  • Searches relevant directories to find contacts, business addresses, and other information for clients, vendors, and employees
  • Responds to callers' inquiries in a clear, concise and friendly manner to establish an excellent first impression
  • Handles calls consistent with client and corporate policies, procedures, best practices and regulations
  • Assists callers with prompt and polite support via telephone
  • Provides outstanding customer service by handling issues professionally and in a timely manner
Manager, Accountant, 05/2009 to 06/2018
Taste Of Italy – Vineland, New Jersey
  • Starting Pay : $7.25 Ending Pay : $9.75
  • Reviewed accounting reports and prepared financial statements
  • Created improved accounting methods and procedures to ensure state and federal compliance
  • Maintained accounting records and files
  • Used appropriate accounting principles and methods based of specific situations to ensure state and federal guidelines were met
  • Analyzed financial data to correct significant discrepancies to prevent future discrepancies
  • Interpreted financial date and developed forms for record-keeping
  • Planned budgets and authorized payments and merchandise returns
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Counted cash drawers and made bank deposits
  • Handled new hire training for various jobs and kept employees up-to-date on new policies
  • Trained and developed new associates on POS system and applicable accounting procedures
  • Managed ten or more subordinates effectively, to ensure efficiency within the organization
  • Communicated with subordinates in an effective and professional manner to create a friendly, but firm work environment
  • Managed vendor selection and relations to guarantee best-pricing and on-time deliveries
  • Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
  • Answered customer telephone calls promptly and in an appropriate manner
  • Provided basic information regarding staff and location as well as directed sensitive information requests to the appropriate staff member
  • Searched relevant directories to find contacts, business addresses, and contact information for customers and employees
Assistant Manager, 10/2010 to 03/2011
Yankee Candle – Millville, NJ
  • Starting Pay: $8.50 Ending Pay $9.75
  • Collected and Analyzed various forms of data
  • Followed Federal and State laws and regulations
  • Prepared written materials such as reports and other documents
  • Maintained working relationships with all staff members and others involved in operation
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Monitored cash intake and deposit records to increase accuracy and reduce discrepancies
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing
  • Completed daily accounting tasks including tracking funds, preparing deposits and reconciling accounts
  • Used computerized systems to keep accurate and detailed accounts of financial transactions
  • Interpreted financial data and created forms (paper/electronic) for recording data
  • Maintained accurate records and files for all accounting documents
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations
  • Submitted reports to senior management to aid in business decision-making and planning
  • Increased operational efficiency by training staff on best practices and protocols
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet all demands
  • Accurately assigned detailed work to subordinates to ensure efficiency in activities
  • Answered Multi-line telephone consoles and transferred calls to appropriate employee
  • Assisted customers with prompt and polite support in-person and via telephone
  • Answered customer telephone calls promptly and in an appropriate manner
  • Received incoming calls and paged individuals over PA system
  • Received an award and a monetary bonus for my customer service skills, when I unknowingly encountered a secret shopper
  • Addressed problems with customers to promote quick and successful resolution
  • Interacted with customers to determine needs and offer product or service solutions
  • Resolved all issues professionally and in a timely manner
  • Delivered exceptional customer service through acknowledgement, communication and commitment to quality
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
  • Attended all safety training meetings to understand the procedures for handling medical and fire emergency calls
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
Shift Supervisor, 07/2008 to 01/2009
Rite Aid Pharmacy – Millville, NJ
  • Starting Pay : $7.15 Ending Pay : $7.35
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
  • Tracked business revenue and costs with computerized system, diligently reconciling accounts to maintain high accuracy
  • Reported financial data and updated financial records in ledgers and journals
  • Reviewed and maintained general ledger entries and assessed accuracy
  • Evaluated employee expense reports and verified accuracy
  • Maintained accurate and complete documentation for all financial department procedures
  • Prepared and supervised the preparation of all reports including financial reports
  • Provided assistance to personnel on accounting procedures
  • Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs
  • Worked with team members to improve performance and implement training updates
  • Processed bi-weekly payroll for approximately 20 total employees
  • Supervised approximately 20 total employees, including scheduling, discipline, training, and provided detailed accounting procedures
  • Maintained accurate department signage and pricing
  • Answered customer telephone calls promptly and appropriately, while being discrete regarding personal and confidential information
  • Received incoming calls and paged individuals and departments over PA system
  • Searched through directories and transferred callers to appropriate extensions
  • Managed telephone consoles for all personnel and routed internal and external calls to ensure quick connection
  • Answered telephone and completed financial transactions for other team members
  • Increased customer service ratings through personable service
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Handled diverse range of customer service, operational and administrative requirements daily
  • Communicated successfully with customers and staff via phone, fax, email and in-person
  • Responded to and resolved customer questions and concerns
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Resume Overview

Companies Worked For:

  • State Of New Jersey - Ancora Psychiatric Hospital
  • Taste Of Italy
  • Yankee Candle
  • Rite Aid Pharmacy

School Attended

  • Rutgers University - School Of Business
  • Cumberland County College
  • Millville Senior High School

Job Titles Held:

  • Telephone Operator
  • Manager, Accountant
  • Assistant Manager
  • Shift Supervisor

Degrees

  • Bachelor of Science : Accounting , 2017
    Associate of Applied Science : Accounting , 2014
    GED : 2005

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