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Telephone Operator Resume Example

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TELEPHONE OPERATOR
Summary

Proficient Telephone Operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies. Offering expertise in the medical field with 10+ years of experience.

Proficient Telephone Operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies.

Skills
  • Company directory
  • Proficient in Amtelco
  • Welcoming customers
  • Switchboard operation
  • Client service
  • Data entry
  • Customer service
  • Communications
  • Security systems
Experience
Telephone Operator / St Francis Hospital - Tulsa, OK06/2020 - Current
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Operated telephone switchboard of 15 employees and routed calls to the correct destination.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Managed corporate phone services for bustling business with 15 employees by routing calls quickly and accurately.
  • Participated in emergency preparation meetings to understand crisis management procedures.
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and health information.
  • Completed connections between callers, departments and professionals.
  • Handled incoming calls with friendly and cheerful attitude for organization.
  • Answered up to 1,000 calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Recorded phone system messages directing callers to desired extensions and offering general company information.
  • Answered incoming calls politely to direct callers to requested personnel or departments.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
Patient Service Representative / Morton Comprehensive Health Services - Tulsa, OK05/2007 - 02/2008
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Checked daily doctor schedules and verified insurance.
  • Checked claims for errors, corrected issues and mailed out in a timely manner.
  • Scheduled patient appointment and procedures.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Provided consultations for patients about rights and services.
  • Answered patient questions and fielded complaints.
  • Referred patients to appropriate professionals and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
Legal Receptionist / Flynn Law Firm LLC - Tulsa, OK05/2003 - 05/2005
  • Photocopied correspondence, documents and other printed materials.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Organized and prioritized case loads of 3 attorneys.
  • Maintained master calendar for client appointments and court appearances.
  • Docketed orders and depositions for 3 attorneys.
  • Maintained office supplies by checking stocks and placing orders.
  • Processed summonses, subpoenas and complaints.
  • Photocopied all correspondence, documents and other printed materials.
  • Drafted and typed grammatically correct office memos.
  • Proofed documents and submitted to attorneys for review.
  • Coordinated and scheduled meetings and telephone conferences.
  • Composed and revised legal documents, including letters, depositions and court documents.
  • Opened new client files and new matters in CMS.
  • Recorded and monitored court appearance dates.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Composed and revised legal documents such as letters and depositions.
  • Received and disbursed all incoming mail.
Education and Training
Project 12 - Tulsa, OK2001High School Diploma
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Resume Overview

Companies Worked For:

  • St Francis Hospital
  • Morton Comprehensive Health Services
  • Flynn Law Firm LLC

School Attended

  • Project 12

Job Titles Held:

  • Telephone Operator
  • Patient Service Representative
  • Legal Receptionist

Degrees

  • Project 12 - Tulsa, OK 2001 High School Diploma

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