Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Technology Support Technician committed to maintaining innovative technical skills and up-to-date industry knowledge. Responsible Network Technician with comprehensive experience scheduling conversions and cut over. Experience monitoring, tracking, and evaluating global IT infrastructure incidents. System analyst specializing in object-oriented analysis and design.
Skills
Excellent problem-solving abilities Desktop and laptop repair
Windows and Linux Software libraries maintenance
Website and portal monitoring Anti-virus solutions
Network maintenance Internet setup and repair
System upgrades Detail-oriented
System backups File transfers expert
Data backup and retrieval Mobile data devices installation
Network upgrades Routing protocols knowledge
CISCO router management Innovative thinker
Remote access technology Patient
Excellent communication skills
Enterprise technologies
Coding and modularization
Adobe Flash expert
Website maintenance
Academic, Materials, Upgrade
Active Directory, Access, Website
Adobe, MCSE, Word processing
Anti-virus, Windows OS
Backup, SharePoint
Basic, Windows
C, Enterprise
C++, Network security
Cables, Network
Charts, Operating
CISCO router, Ssystems
Cisco, Operating systems
Excellent communication, OS
Computer hardware, Problem-solving
Hardware, Coding
Detail-oriented, Protocols
Doors, Real-time
Drivers, Repairs
Email, Routing
Firewall, Safety
Flash, Technical support
Inventory, Troubleshoot
Java, Troubleshooting
Linux, UNIX
Mac OS, Upgrades
Database development
Systems administration
Implementing security measures
Running backups
Microsoft .NET framework
Testing and troubleshooting
Application support
Work History
07/2013 to 08/2019Technology Support TechnicianLowe's Companies, Inc. | Bloomsburg, PA,
Provide basic on-going first-line technical support to school staff and students.
Troubleshoot and repair minor computer and peripheral equipment problems/issues.
Coordinate computer hardware repairs records for the school Serve as site owner for school Intranet and provide training and support for SharePoint and Student Portal.
Provided SCCM and Active Directory support.
Prepare and support technology for online testing Participate in on-going technical support training as required by DOT-and/or principal.
Perform other technology related duties as assigned.
Manage iPad Meraki Dashboard system.
Manage Gigi Track Inventory System.
Perform school specific technical work for the division level technology initiatives.
Install and customize new computers with site based software/drivers; upgrade/update software as needed.
Support school users with network access issues and rest passwords as needed.
Serve as an adviser to school staff for general technical issues maintain technology inventory records for the school.
Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
Installed, upgraded, configured and tuned systems and all associated middle-ware in LINUX and Windows environments.
Tested programs and databases to identify issues and make necessary modifications.
09/2012 to 07/2013Security AssistantVeterans Health Administration | Fort Rucker, AL,
Operated central control security system platform Deter admittance of unauthorized persons to the premises; monitor all vehicles entering school grounds.
Patrol hallways, stairwells, restrooms and parking area throughout the school day; checked all the windows, doors and entrance of building to make sure they are secured.
Investigate unusual conditions or disturbances.
Supervise students during lunch periods.
Assist with fire drills and emergency evacuations.
Assist with the loading and unloading of buses.
Perform related work as required.
Operated security cameras for over eight live broadcasts.
10/2011 to 07/2012Teacher/General AssistantVirginia Beach Public Schools | City, STATE,
Assist with instructional activities, (e.g., reads to groups of students, provided library assistance,
recorded information for younger students, listen and conversations with students.
Helped students with special assignments or academic problems.
Work with groups of assigned students.
Encourage safety, work and study habits.
Prepared instructional materials as requested.
Maintained bulletin boards, student records for daily attendance, lunch tickets, health charts and all
classroom supplies.
Worked with students requiring individual or close attention.
Perform related work as required.
11/2005 to 07/2011Certified Easy Technology SpecialistStaples | City, STATE,
Established compatibility with third party software products by developing program for modification and
integration.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to
increase company efficiency.
Ensured network, system and data availability and integrity through preventative maintenance and
upgrades.
Recommended network security standards to management.
Monitored network performance and provided network performance statistical reports for both real-time
and historical measurements.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Repaired and replaced hardware, including SATA and ATA.
Installed system software, including all Windows OS.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Resolved computer hardware and software, printing, installation, word processing, email and operating
systems issues.
Restored data, operating systems, files, documents and drivers.
Maintained accurate hardware and software inventories.
Set up and configured hardware and software on company equipment.
Resolved virus and malware issues with a 95% success rate.
Set up equipment for 52 employees, including installing cables and hardware.
Education
Expected in 2002Associate of Science | Business Administration/Computer ScienceArizona State University, Tempe, AZGPA: Currently working to achieve my Cisco and Google Certifications.
Expected in Associate of Applied Science | Computer ScienceUniversity of South Carolina Beaufort, Bluffton, SCGPA:
Expected in Bachelor of Science | Computer Information SystemsDeVry University, , GPA:
Certifications
Java/C/C++ Google OS Application designer.
Microsoft MSCA/MCSE Certified Mac OS Application designer.
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