Technology Support Technician Resume Example Virginia Beach Public Schools

TECHNOLOGY SUPPORT TECHNICIAN

Professional Summary

Experienced Technology Support Technician committed to maintaining innovative technical skills and up-to-date industry knowledge. Responsible Network Technician with comprehensive experience scheduling conversions and cut over. Experience monitoring, tracking, and evaluating global IT infrastructure incidents. System analyst specializing in object-oriented analysis and design.

Skills

Excellent problem-solving abilities Desktop and laptop repair
Windows and Linux Software libraries maintenance
Website and portal monitoring Anti-virus solutions
Network maintenance Internet setup and repair
System upgrades Detail-oriented
System backups File transfers expert
Data backup and retrieval Mobile data devices installation
Network upgrades Routing protocols knowledge
CISCO router management Innovative thinker
Remote access technology Patient
Excellent communication skills
Enterprise technologies
Coding and modularization
Adobe Flash expert
Website maintenance
Academic, Materials, Upgrade
Active Directory, Access, Website
Adobe, MCSE, Word processing
Anti-virus, Windows OS
Backup, SharePoint
Basic, Windows
C, Enterprise
C++, Network security
Cables, Network

Charts, Operating
CISCO router, Ssystems
Cisco, Operating systems
Excellent communication, OS
Computer hardware, Problem-solving
Hardware, Coding
Detail-oriented, Protocols
Doors, Real-time
Drivers, Repairs
Email, Routing
Firewall, Safety
Flash, Technical support
Inventory, Troubleshoot
Java, Troubleshooting
Linux, UNIX
Mac OS, Upgrades
Database development
Systems administration
Implementing security measures
Running backups
Microsoft .NET framework
Testing and troubleshooting
Application support

Work History

07/2013 to 08/2019Technology Support TechnicianVirginia Beach Public Schools | Virginia Beach, VA

Provide basic on-going first-line technical support to school staff and students.
Troubleshoot and repair minor computer and peripheral equipment problems/issues.
Coordinate computer hardware repairs records for the school Serve as site owner for school Intranet and provide training and support for SharePoint and Student Portal.
Provided SCCM and Active Directory support.
Prepare and support technology for online testing Participate in on-going technical support training as required by DOT-and/or principal.
Perform other technology related duties as assigned.
Manage iPad Meraki Dashboard system.
Manage Gigi Track Inventory System.
Perform school specific technical work for the division level technology initiatives.
Install and customize new computers with site based software/drivers; upgrade/update software as needed.
Support school users with network access issues and rest passwords as needed.
Serve as an adviser to school staff for general technical issues maintain technology inventory records for the school.
Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
Installed, upgraded, configured and tuned systems and all associated middle-ware in LINUX and Windows environments.
Tested programs and databases to identify issues and make necessary modifications.

09/2012 to 07/2013Security AssistantVirginia Beach Public Schools | Virginia Beach, VA

Operated central control security system platform Deter admittance of unauthorized persons to the premises; monitor all vehicles entering school grounds.
Patrol hallways, stairwells, restrooms and parking area throughout the school day; checked all the windows, doors and entrance of building to make sure they are secured.
Investigate unusual conditions or disturbances.
Supervise students during lunch periods.
Assist with fire drills and emergency evacuations.
Assist with the loading and unloading of buses.
Perform related work as required.
Operated security cameras for over eight live broadcasts.

10/2011 to 07/2012Teacher/General AssistantVirginia Beach Public Schools | Virginia Beach, VA

Assist with instructional activities, (e.g., reads to groups of students, provided library assistance, recorded information for younger students, listen and conversations with students.
Helped students with special assignments or academic problems.
Work with groups of assigned students.
Encourage safety, work and study habits.
Prepared instructional materials as requested.
Maintained bulletin boards, student records for daily attendance, lunch tickets, health charts and all classroom supplies.
Worked with students requiring individual or close attention.
Perform related work as required.

11/2005 to 07/2011Certified Easy Technology SpecialistStaples | Bluffton, SC

Established compatibility with third party software products by developing program for modification and integration.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Recommended network security standards to management.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Repaired and replaced hardware, including SATA and ATA.
Installed system software, including all Windows OS.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Restored data, operating systems, files, documents and drivers.
Maintained accurate hardware and software inventories.
Set up and configured hardware and software on company equipment.
Resolved virus and malware issues with a 95% success rate.
Set up equipment for 52 employees, including installing cables and hardware.

Education

2002Associate of Science | Business Administration/Computer ScienceArizona State University, Tempe, AZCurrently working to achieve my Cisco and Google Certifications.

Associate of Applied Science | Computer ScienceUniversity of South Carolina Beaufort, Bluffton, SC

Bachelor of Science | Computer Information SystemsDeVry University

Certifications

Java/C/C++ Google OS Application designer. Microsoft MSCA/MCSE Certified Mac OS Application designer.

Two time winner of "Make a Difference" Reward

This award is giving to an employee who does his or her job at or above the standard that is required at Virginia Beach Public Schools. This award is voted not only by the employees peers but also by the district.

Hobbies/Leadership

Was the Lead Certified Easy Technician for Staples where I had 12 employees that I supervised, during that time we were rated "Best Technician Group" in the southeast region four times.

Some of my hobbies include playing and coaching basketball I have successfully coach two boys basketball teams in the state of South Carolina. More recently I coached middle school basketball for four years and just recently one the league championship. I also coached the middle school girls and boys track team and also won "The City League Championship" in that sport as well.

Resume Overview

Companies Worked For:

Virginia Beach Public Schools
Staples

School Attended

Arizona State University
University of South Carolina Beaufort
DeVry University

Job Titles Held:

Technology Support Technician
Security Assistant
Teacher/General Assistant
Certified Easy Technology Specialist

Degrees

2002 Associate of Science | Business Administration/Computer Science
Associate of Applied Science | Computer Science
Bachelor of Science | Computer Information Systems

Technology Support Technician Resume Example

Resume Score: 80%

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