technology support technician resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Technology Support Technician committed to maintaining innovative technical skills and up-to-date industry knowledge. Responsible Network Technician with comprehensive experience scheduling conversions and cut over. Experience monitoring, tracking, and evaluating global IT infrastructure incidents. System analyst specializing in object-oriented analysis and design.

  • Excellent problem-solving abilities Desktop and laptop repair
  • Windows and Linux Software libraries maintenance
  • Website and portal monitoring Anti-virus solutions
  • Network maintenance Internet setup and repair
  • System upgrades Detail-oriented
  • System backups File transfers expert
  • Data backup and retrieval Mobile data devices installation
  • Network upgrades Routing protocols knowledge
  • CISCO router management Innovative thinker
  • Remote access technology Patient
  • Excellent communication skills
  • Enterprise technologies
  • Coding and modularization
  • Adobe Flash expert
  • Website maintenance
  • Academic, Materials, Upgrade
  • Active Directory, Access, Website
  • Adobe, MCSE, Word processing
  • Anti-virus, Windows OS
  • Backup, SharePoint
  • Basic, Windows
  • C, Enterprise
  • C++, Network security
  • Cables, Network
  • Charts, Operating
  • CISCO router, Ssystems
  • Cisco, Operating systems
  • Excellent communication, OS
  • Computer hardware, Problem-solving
  • Hardware, Coding
  • Detail-oriented, Protocols
  • Doors, Real-time
  • Drivers, Repairs
  • Email, Routing
  • Firewall, Safety
  • Flash, Technical support
  • Inventory, Troubleshoot
  • Java, Troubleshooting
  • Linux, UNIX
  • Mac OS, Upgrades
  • Database development
  • Systems administration
  • Implementing security measures
  • Running backups
  • Microsoft .NET framework
  • Testing and troubleshooting
  • Application support
Work History
07/2013 to 08/2019 Technology Support Technician Lowe's Companies, Inc. | Bloomsburg, PA,
  • Provide basic on-going first-line technical support to school staff and students.
  • Troubleshoot and repair minor computer and peripheral equipment problems/issues.
  • Coordinate computer hardware repairs records for the school Serve as site owner for school Intranet and provide training and support for SharePoint and Student Portal.
  • Provided SCCM and Active Directory support.
  • Prepare and support technology for online testing Participate in on-going technical support training as required by DOT-and/or principal.
  • Perform other technology related duties as assigned.
  • Manage iPad Meraki Dashboard system.
  • Manage Gigi Track Inventory System.
  • Perform school specific technical work for the division level technology initiatives.
  • Install and customize new computers with site based software/drivers; upgrade/update software as needed.
  • Support school users with network access issues and rest passwords as needed.
  • Serve as an adviser to school staff for general technical issues maintain technology inventory records for the school.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Installed, upgraded, configured and tuned systems and all associated middle-ware in LINUX and Windows environments.
  • Tested programs and databases to identify issues and make necessary modifications.
09/2012 to 07/2013 Security Assistant Veterans Health Administration | Fort Rucker, AL,
  • Operated central control security system platform Deter admittance of unauthorized persons to the premises; monitor all vehicles entering school grounds.
  • Patrol hallways, stairwells, restrooms and parking area throughout the school day; checked all the windows, doors and entrance of building to make sure they are secured.
  • Investigate unusual conditions or disturbances.
  • Supervise students during lunch periods.
  • Assist with fire drills and emergency evacuations.
  • Assist with the loading and unloading of buses.
  • Perform related work as required.
  • Operated security cameras for over eight live broadcasts.
10/2011 to 07/2012 Teacher/General Assistant Virginia Beach Public Schools | City, STATE,
  • Assist with instructional activities, (e.g., reads to groups of students, provided library assistance, recorded information for younger students, listen and conversations with students.
  • Helped students with special assignments or academic problems.
  • Work with groups of assigned students.
  • Encourage safety, work and study habits.
  • Prepared instructional materials as requested.
  • Maintained bulletin boards, student records for daily attendance, lunch tickets, health charts and all classroom supplies.
  • Worked with students requiring individual or close attention.
  • Perform related work as required.
11/2005 to 07/2011 Certified Easy Technology Specialist Staples | City, STATE,
  • Established compatibility with third party software products by developing program for modification and integration.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Recommended network security standards to management.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Repaired and replaced hardware, including SATA and ATA.
  • Installed system software, including all Windows OS.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Restored data, operating systems, files, documents and drivers.
  • Maintained accurate hardware and software inventories.
  • Set up and configured hardware and software on company equipment.
  • Resolved virus and malware issues with a 95% success rate.
  • Set up equipment for 52 employees, including installing cables and hardware.
Expected in 2002 Associate of Science | Business Administration/Computer Science Arizona State University, Tempe, AZ GPA:
Currently working to achieve my Cisco and Google Certifications.
Expected in Associate of Applied Science | Computer Science University of South Carolina Beaufort, Bluffton, SC GPA:
Expected in Bachelor of Science | Computer Information Systems DeVry University, , GPA:
Java/C/C++ Google OS Application designer. Microsoft MSCA/MCSE Certified Mac OS Application designer.

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Resume Overview

School Attended

  • Arizona State University
  • University of South Carolina Beaufort
  • DeVry University

Job Titles Held:

  • Technology Support Technician
  • Security Assistant
  • Teacher/General Assistant
  • Certified Easy Technology Specialist


  • Associate of Science
  • Associate of Applied Science
  • Bachelor of Science

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