close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Technology Support Specialist
Please provide a type of job or location to search!
SEARCH

Technology Support Specialist Resume Example

Love this resume?Build Your Own Now
TECHNOLOGY SUPPORT SPECIALIST
Professional Profile
Technology Support Specialist adept at quickly resolving complex issues on multiple platforms including PC, Mac, iOS, and web. Vast experience managing IT setup and service requests. Seeking IT position in the Durham, North Carolina area with a dynamic organization where I can apply and enhance my skills and expertise.
Qualifications
  • Patient and diligent
  • Customer Service oriented
  • Advanced troubleshooting
  • Virus and spyware removal
  • Willing and excited to learn
  • Extensive experience with managing Mac and iOS devices using Jamf's Casper Suite
  • Advanced knowledge of managing a Windows environment using Active Directory, Group Policy, and System Center Configuration Manager
  • Experience with firewall, wireless system, and basic networking configurations
Relevant Experience
  • Regularly take on new responsibilities and take the lead in new areas of system and account management. 
  • Automate repeatable tasks where possible to increase efficiency.
  • Consistently striving for a 100% rate of customer satisfaction by improving efficiency and enhancing communication.
  • Led an organization-wide email migration project to move to Office 365 and, later, SharePoint.
Experience
Technology Support Specialist
November 2012 to Current
Dairy Farmers Of America - Orange City , FL
  • Provide custumer-centric IT support for district-wide classroom services, including all software and hardware issues via phone, email, and Spiceworks ticketing system.
  • Hardware experience includes Windows and Apple systems, Apple mobile devices, projectors, Smartboards, etc.
  • Integral in the deployment and management of iPad and MacBook devices using Jamf's Casper Suite and Apple's Device Enrollment Program, upgrade and management of PC systems from Windows XP to Windows 7 and again to Windows 10, and basic networking and infrastructure troubleshooting.
  • Lead administrator role over management of the following systems: Active Directory, Group Policy, System Center Configuration Manager, Office 365, and Google Apps.
  • Website development and enhancement to improve customer support.
Student IT
February 2012 to May 2012
Glass Doctor - Norcross - Virginia Beach , VA
  • Provide IT support for UND classroom services, including all software and hardware issues.
  • Hardware included PC laptops, desktops, Apple iPads, projectors, and DVD players.
  • Help Desk position to support teachers and other faculty.
Customer Service Representative
October 2011 to February 2012
City Of Lewisville - Lewisville , TX
  • Provide customer service via phone, email, and chat
  • Moderating the Amazon.com website to ensure users follow Amazon's policies and procedures.
  • Technical support for Amazon Wish List, online registries, product reviews, and discussion boards.
  • Temporary position to enhance my customer service skills.
System Support Specialist
August 2010 to October 2011
Roseland School District - Santa Rosa , CA
  • Help desk position that used help desk ticketing software to provide computer and network support for over 200 University of North Dakota staff computers and equipment including printers, projectors, copiers, laptops, Apple iPads, and desktop computers.
  • Began experience with System Center Configuration Manager in imaging Windows systems and deploying applications.
  • Complimented my hardware support with new experience managing accounts and other services.
Residential Network Support Specialist
August 2010 to October 2011
UND Operations Division And Network Alliance - City , STATE
  • Help desk position that used Remedy ticketing software to provide computer support for University of North Dakota students.
  • Included support for Windows, Apple, and Linux systems and many different applications.
  • Expanded knowledge of malware removal and prevention. 
Computer Lab Assistant
May 2010 to August 2010
UND Housing Department - City , STATE
  • Provide students with computer and software use and monitored the computer lab.
  • Cleaned, organized, and maintained the equipment.
Service Center Assistant
August 2009 to May 2010
UND Housing Department - City , STATE
  • Customer-focused position supporting UND housing residents with information about campus, mail distribution for campus dormitories, managed computer lab and printer usage.
Connection Center/Electronics Associate
May 2008 to May 2009
Wal-Mart Stores, Inc. - City , STATE
  • Sales of cellular contracts and phones for AT&T, Sprint, and Verizon Wireless carriers.
  • Customer service for electronics department, cleaning, and stocking the sales floor.
Customer Service Associate/Trainer
May 2005 to August 2007
Cenex Corporation - City , STATE
  • Help customers with point of sale and locating merchandise.
  • Other duties included stocking shelves, cleaning, and assist the deli.
  • Training new employees.
Education
Bachelor of Science : Computer Science, 2012UNIVERSITY OF NORTH DAKOTA - City, StateGPA: GPA: 3.308/4.0
  • Major in Computer Science and minor in Criminal Justice Studies.
  • Emphasis in computer programming and theory using Java, Python, C/C++, and HTML.
Skills
Active Directory, Group Policy, System Center Configuration Manager, Casper Suite, Apple, Mac, iOS, customer service, desktops, electronics, email, help desk, laptops, Office Suite and Office 365, Windows XP, Windows 7, Windows 10, network support, PC systems, copiers, policies, printers, sales, technical support, phone systems, troubleshooting, website, confidential information.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • UNIVERSITY OF NORTH DAKOTA

Job Titles Held:

  • Technology Support Specialist
  • Student IT
  • Customer Service Representative
  • System Support Specialist
  • Residential Network Support Specialist
  • Computer Lab Assistant
  • Service Center Assistant
  • Connection Center/Electronics Associate
  • Customer Service Associate/Trainer

Degrees

  • Bachelor of Science : Computer Science , 2012

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Executive-Analyst,-Data-and-Technology-Specialist,-Administrative-Support-resume-sample

Executive Analyst, Data and Technology Specialist, Administrative Support

Canadian Imperial Bank Of Commerce

Houston , TX

Technology-Support-Specialist-resume-sample

Technology Support Specialist

Culture Amp

Austin , TX

Technology-Support-Specialist-resume-sample

Technology Support Specialist

Dairy Farmers Of America

Jacksonville , FL

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.