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Technology Support Intern Resume Example

Resume Score: 80%

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Jiaying
Yu (Jia)
Professional Summary

Experienced professional with practice at enhancing community support with forward-thinking strategies and skilled leadership over teams and resources. Well-organized, industrious and dedicated to boosting support to meet expanding requirements. Versed in troubleshooting and support on Android, Windows, Linux and Mac Systems. Proficient in maintaining stations, training users and supporting pivotal process improvements to maintaining various systems and software. Well-versed knowledge of up-to-date business practices, IT standards and technology regulations. Adroit at applying technological tools and personal know-how to problems and tasks. Eager to develop and apply novel approaches to correcting technical issues and helping deliver reliable data retention. Enthusiastic student and worker that thrives with new knowledge!

Skills
  • Technical Support
  • Teamwork
  • Cash Register Operation
  • Performance Optimization
  • Desktop Component Repair
  • Troubleshooting and Diagnostics
  • Data recovery
  • Mac systems
  • Digital design
  • Calligraphy proficiency
  • (Mandarin) Chinese fluency
  • (Cantonese) Chinese fluency
  • Budgeting
  • Financial Analysis
Education
Oakland Technical High SchoolOakland, CA06/2020High School Diploma
  • Graduated in Top 10% of Class
  • Elected Captain of Rowing Team.
Berkeley City CollegeBerkeley, CAExpected in 06/2022Undecided Major
  • Plan to obtain credits for core classes and transfer to University in 2 years.
  • Currently have a 4.0 GPA.
Certifications
  • Salesforce Badge in Marketing Analytics
  • ServSafe Food Handler Certification
  • Accenture Certificate in IT General Concepts
  • Accenture Certificate in CRM Ticket Demonstrations & Simulations
  • Accenture Certificate in Problem Solving and Troubleshooting
  • Accenture Certificate in Microsoft Word & Microsoft Excel
  • Accenture Certificate in Healthcare Legislation
  • Accenture Certificate Software Engineering:
  • Accenture Certificate in Healthcare Diagnosis Codes
  • Accenture Certificate in Medical Terminology
Hobbies
  • Hiking
  • Gardening
  • Rowing
  • Volunteering
  • Trying new foods
  • Traveling
  • Graphic Design
Work History
Kirkland & Ellis LLP- Technology Support Intern
San Francisco, CA08/2019 - 06/2020
  • Processed 500+ service requests for technical assistance on wide range of issues related to VAOs, decryption and re-image of laptops
  • Assessed, troubleshot and repaired various machines such as desktops, printers, headsets, and various IT equipment
  • Work closely with Kirkland & Ellis IT team and Genesys Works interns to ensure completion of projects
  • Provide desktops and LAN support to multinational law firms with 200+ attorneys
  • Upgrade and install PC based hardware and software TCP/IP network
  • Diagnose and troubleshoot workstation related problems and resolved third party integration issues
  • Deploy workstation installations and provide ongoing technical support
  • Install peripheral and coordinate hardware service for laptop and desktop computers
  • Preparing Offices for Arrivals, Departure, and Office Moves: Conduct setups of offices and workstations for new employees and visitors to ensure the ares is ready in advance for arrivals, and that all designated checklist steps are complete.
  • Cable manage and setup all IT equipment for large conferences and meetings
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
Oakland Unified School District- Volunteer
Oakland, CA06/2020 - 08/2020
  • Packaged large amounts of foods for families every morning from Monday - Friday 7AM to 12AM for 8 weeks
  • Maintained accurate log of in-stock food supply and restocked shelves as inventory got low
  • Maintained cleanliness of order of production line by organizing, sorting stock items, and cleaning facility
  • Kept reception area clean and neat while interacting with people professionally by wearing masks, gloves and keeping within 6 feet contact during a time of COVID-19
  • Collaborated on program operations with Hope Collaborative, including offering feedback from participants and improvement recommendations
Eat Real Festival- Volunteer
Oakland, CA09/2019 - 09/2019
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
  • Organized and differentiate various T-Shirts for other volunteers to obtain wear and do community service
  • Used Excel and Google Sheets to track down hours of volunteering for volunteers
  • Developed and deepened partnerships with organization coordinator to enhance success by eliminating problems
Ever Forward Club- Volunteer
Oakland, CA05/2016 - Current
  • Work and collaborate amongst other volunteers to ensure safety of teenagers throughout the whole 24 hours of being on a school field
  • Volunteered every year from 2016 - 2019 for 24 hours straight
  • Assisted staff and cooked an abundance of various delectables for teenagers to eat for breakfast, lunch and dinner
  • Informed teenagers of the various activities such as arts and crafts, water games, and brain challenges to get involved.
  • Complied with strict safety and organizational regulations, policies and procedures
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Kirkland & Ellis LLP
  • Oakland Unified School District
  • Eat Real Festival
  • Ever Forward Club

School Attended

  • Oakland Technical High School
  • Berkeley City College

Job Titles Held:

  • Technology Support Intern
  • Volunteer

Degrees

  • High School Diploma
    Undecided Major

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