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Technology Service Support Technician Resume Example

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TECHNOLOGY SERVICE SUPPORT TECHNICIAN
Professional Summary

Enthusiastic Technology Service Support Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Administrative Assistance, Phone Etiquette, MS Suite, and Google, and training in Informational technology. Motivated to learn, grow and excel in educational services.

Skills
  • Administrative
  • Balance
  • Basic
  • Bookkeeping
  • Business Management
  • Clerical
  • Computer hardware
  • Database
  • Insurance
  • Letters
  • Policies
  • Record keeping
  • Sales
  • Secretarial
  • Data recovery
  • Customer service expert
  • Desktop support
  • Data management
  • Written Communication
  • Interpersonal Communication
  • Verbal and written communication
  • Flexible & Adaptable
  • Collaboration
  • Planning and Coordination
  • Application support
  • Technical documents comprehension
  • Technical issues analysis
Work History
Technology Service Support Technician | 06/2016 to Current
Lemoore Elementary School District - Lemoore, CA
  • Primary point of contact to users needing assistance in technology concerns, regarding the basic operation of computer hardware, software, and other related equipment.
  • Provide technical services to meet the needs of staff, sites, and departments.
  • Assist the technology services staff by performing routine administrative tasks.
  • Schedule and assign online work order request to the computer technicians.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Processed over [Number] support requests weekly for technical assistance on wide range of issues related to [Software] and [Software].
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
Secretary I | 03/2015 to 06/2016
Pioneer Union Elementary School District - Hanford, CA
  • Perform a variety of secretarial duties and clerical support involving, both specific routines and clearly defined policies and procedures.
  • Work cooperatively with staff, students, and parents in routine situations which require tact, discretion and courtesy.
  • Maintain accurate student information in Aeries database, run trimesters queries for student honor roll recipients, student reports and data.
  • Perform basic record keeping duties; preparing bank deposit for monies collected from PE clothing sales, field trips, and Chromebook insurance coverage and computer case orders.
  • Handle confidential information with complete security.
  • Manage the request of cumulative folders for new and/or prior students.
  • Maintain school's master calendar, daily announcements, weekly schedule/agenda, and weekly bulletin.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Offered office-wide [Type] software support and training, including troubleshooting issues and optimizing usage.
  • Performed office-related support tasks and clerical functions, including [Task], [Task], and [Task].
  • Developed and maintained current [Software] spreadsheets for tracking and analysis of office data such as [Type] and [Type].
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Implemented paperless filing system for over [Number] departments.
  • Answered multi-line phone system by [Number] ring and transferred callers to appropriate department or staff member.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Entered [Type] data into [Software] system and updated customer contacts, [Type] and [Type] information to keep records current.
  • Authored clear and professional business documents, including [Type], [Type] and [Type].
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
School Clerk | 08/2007 to 03/2015
University Charter School - Lemoore, CA
  • Serving elementary students and their parents, making daily calls on absences, manage student records, maintain accurate student information in Aeries database, request cumulative folders for new students; write and publish flyers for school notices, send out parental notification letters when students have too many absences or tardies; in accordance with SARB, manage and balance student lunch accounts, made weekly deposits from the monies that were collected for students lunch accounts.
  • Maintained daily attendance record of students in school.
  • Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
  • Organized and managed school records, student documentation and administrative communications.
  • Performed clerical duties, including [Duty] and [Duty].
  • Kept in contact with parents and updated regarding child's progress and attendance.
  • Received and routed business correspondence to correct departments and staff members.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Entered [Type] data using [Software], following procedures to keep information private.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Education
Fresno Pacific University - Fresno, CA | Bachelors of ArtOrganizational Leadership, 12/2019
West Hills Community College - Lemoore, CA 93245 | Associates of Arts DegreeBusiness Administration, 05/2015
West Hills Community College - Lemoore, CA 93245 | Business Management/Bookkeeping CertificateBusiness Administration And Management, 05/2015
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Resume Overview

Companies Worked For:

  • Lemoore Elementary School District
  • Pioneer Union Elementary School District
  • University Charter School

School Attended

  • Fresno Pacific University
  • West Hills Community College

Job Titles Held:

  • Technology Service Support Technician
  • Secretary I
  • School Clerk

Degrees

  • Fresno Pacific University - Fresno , CA | Bachelors of Art
    West Hills Community College - Lemoore, CA 93245 | Associates of Arts Degree
    West Hills Community College - Lemoore, CA 93245 | Business Management/Bookkeeping Certificate

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