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Technical Support Manager Resume Example

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TECHNICAL SUPPORT MANAGER
Website, Portfolio, Profiles
  • https://www.linkedin.com/in/samrat-barua-ab5020b5/
Professional Summary

Content Creator Ability to work quickly and passionately under tight schedule, expert in social media and online engagement. Have possession of excellent computer knowledge, editing, and IT Networking System is a bonus as well as enthusiastic about troubleshooting, learning new technologies, love to take challenges figuring out how things work. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating, and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Skills
  • WAN's, LAN's, WAP's, VLANS.
  • AWS- SMB WORKPLACE PRODUCTIVITY
  • Google Ads Search Certification
  • Google Analytics Individual Qualification
  • Google Campaign Manager Certification
  • Google Ads Apps Certification
  • Mobile Experience Certification
  • Search Engine Optimization
  • Creative Certification Exam by Google
  • Digital Media
  • Final Cut Pro
  • Adobe Premiere Pro
  • Photoshop
  • Microsoft Office, Excel,PowerPoint
  • Technical troubleshooting
  • Training and mentoring
Work History
Technical Support Manager, 05/2013 to 01/2018
Company Name – City, State
  • Tracked KPIs and created continuous improvement plans.
  • Assisted in development of new web pages, monitored and resolved technical support requests, and provided beneficial advice and support to colleagues on any IT-related issues.
  • Increased sales by 30%
  • Supported IT manager, configured and maintained various hardware and software, and performed regular back-ups.
  • Developed automation scripts, managed and updated databases, and worked closely with web design team.
  • Installed computer systems and executed other duties as required.
  • Awarded Intern of Month for performing great work.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Operational Manager, 02/2015 to 09/2017
Company Name – City, State
  • Planned, organized, managed, and coordinated various types of events for organization.
  • Managed over 50 customer calls per day.
  • Ensured events to be successful and cost-effective and paid attention to budget and time constraints.
  • Responsible for day-to-day management of all events.
  • Established with Fund stakeholders to plan and execute all day-to-day events.
  • Responsible for implementation of QA program and identification of continuous improvement opportunities.
  • Ensures employee engagement, morale, and retention.
  • Responsible for daily inspections, staff training, and identification of continuous improvement opportunities.
  • Monitors daily activities; drives operational synergies, and enhanced customer service.
  • Established work priorities to meet contractual obligations for schedule and installations.
Technical Support Assistant, 08/2013 to 07/2015
Company Name – City, State
  • Provided day-to-day technical support to students, faculty, and staff in person, phone, or email.
  • Managed, deploys, and updated desktop PCs, laptops, mobile devices (tablets, phones, etc), printers, projectors, and other classroom or office technology.
  • Provided desktop support and respond in timely manner to end-users requests.
  • Performed onsite repairs and manages warranty depot repairs of laptops, desktops, and other classroom or office equipment.
  • Ensured all desktop/laptop systems are patched and maintained in accordance with company standards.
  • Maintained accurate inventory of physical assets.
  • Experienced with operating systems such as Windows 10, Windows Server 2012 or higher, Mac OS, Chrome OS preferred.
  • Installed and configuring PC computers and peripheral devices (scanner, printers, etc).
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices
Education
Bachelor of Science: Computer Science, Expected in 01/2022
Washington University Of Virginia - City, State
  • Professional development completed in domain ,hosting analysis .
  • GPA: 3.00 (Top 10% of the Program)

Clubs and Societies: Engineering Society, Math Society.

Coursework inWeb Application Development ,

Data Structure and Algorithms ,
Data Communications and Networking ,

Object Oriented Programming ,
Probability and Mathematical Statistics ,

Computer Architecture,

Fundamentals of Web Programming,

Software Development ,

Operating System Design,

Fundamentals of Programming ,

Fundamentals of Web Programming

Associate: 2018
Northern Virginia Community College - City
  • Member of NOVA gym.
  • Member of Leadership club.
  • Member of Student Society .
Bachelor of Arts: American And English Literature, 02/2016
Premier University Chittagong - City
  • Elected Captain of University Cultural team.
  • Received Deans Award.
  • Member of debate club.
  • Selected as University Ambassador Twice .
High School Diploma: 01/2013
Bandarban Cantonment Public School & College - City

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 4 subjects)

The 2010 Best Student of the year Award winner.

The 2012 Best Speaker Award winner.

National Debated winner-2012

High School Diploma: 01/2007
Chittagong Collegiate School - City
  • Elected Captain of School Parade .
Accomplishments
  • Completed Cybersecurity: The CISO's View By UWashingtonX .
  • Completed Machine Learning with Python: A Practical Introduction by IBM - ML0101EN
  • Have a Diploma in video from Shaw Academy.
  • Successfully completed the course on Cinematography: ShootExpert Video on Any Camera from Udemy.
  • The complete Video Production Bootcamp (Udemy).
  • Adobe Premier Pro CC: Video Editing in Premier Pro.
  • Operated the role as a Radio Jockey at Bangladesh Radio.
Certifications
  • It Genius, Grameenphone-2013
  • Google Ads Search Certification-2021
  • Google Analytics Individual Qualification-2021
  • Google Campaign Manager Certification-2021
  • Google Ads Apps Certification-2021
  • Mobile Experience Certification-2021
  • Certified Radio Jockey - Bangladesh Betar Bandarban - (2010-2015)
  • “The best Meritorious of the Year” in the Creative Merit Exploration Competition - 2014.
  • Bangladesh Shilpakala Academy Award for the leading role in the Drama “Bhaty Tiger” in 2013 Chittagong City Inter School and College Annual Action and Cultural Competition Award - 2012
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Resume Overview

School Attended

  • Washington University Of Virginia
  • Northern Virginia Community College
  • Premier University Chittagong
  • Bandarban Cantonment Public School & College
  • Chittagong Collegiate School

Job Titles Held:

  • Technical Support Manager
  • Operational Manager
  • Technical Support Assistant

Degrees

  • Bachelor of Science : Computer Science , Expected in 01/2022
    Associate : 2018
    Bachelor of Arts : American And English Literature , 02/2016
    High School Diploma : 01/2013
    High School Diploma : 01/2007

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