- Received award for customer service recognition and ability to work well with the other team members at Citation Press, Modus Media International, and Fry's Electronic.
- Promoted to Technical Support Level II at Citation Press, Inc.
Windows Active Directory, anti-virus software, Apple hardware, CA Technology ArcServe, asset management, backup, Citrix MetaFrame, Compaq servers, computer maintenance, computer hardware, customer services, customer support, Dell desktops, laptop, printer; DHCP, DNS, Hewlett-Packard computer, printer; inventory management, LAN, laptop computers, laser printers, Linux, Apple Mac, McAfee, Access, MCSE, Mail, Microsoft Office, Microsoft Outlook, Microsoft Windows, Windows, Microsoft 2000, Microsoft Windows 2000, Microsoft Windows 2003, Microsoft Windows NT Server 4.0, Windows NT 4, Windows XP, Netscape, network support, network, Novell NetWare, Novell NetWare 5, operating systems, OS, operating system, printer, quality, servers, Shipping, Symantec, System Administrator, TCP/IP, technical support, phone, Terminal Server 4.0, Troubleshoot, Troubleshooting, Unix, Unix Administration, Linux System Administration, VPN, Vista, web sites, WAN
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