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technical support ii coordinator resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Profile

I am a self-motivated individual who works well in team environments. I learn new skills quickly. I pride myself with having immense attention to details. I have the capacity to assume significant responsibilities while meeting company goals with full integrity, zest and strong will to succeed.

Experience
Technical Support II - Coordinator, 08/2006 to
Elliot Health SystemNashua, NH,
  • Provide technical support for issues that cannot be resolved by Level I Technician.
  • Verify user's account status via AD users and computers, Unlock network accounts, reset network passwords, map network drives, and install VMware.
  • Troubleshoot and add printers and scanners to user's computers, basic network responsibilities such as testing network connectivity.
  • Troubleshoot and resolve issues with desktops and laptops.
  • Monitor Help Desk phone and Microsoft Exchange to provide technical support for our clients.
  • Receive calls from the NOC with all different kinds of network issues and assist in creating tickets.
  • Research and troubleshoot client's problems before escalating to next-level support.
  • Input into ticket tracking system (Footprints, Salesforce) accurate and complete description of problems, inquiries, and service requests.
  • Assign tickets to appropriate team and continuously track/monitor status of open tickets in the effort to ensure minimum resolution times.
  • Provide management with status/information regarding support activities.
Spanish Interpreter, 02/2005 to 02/2006
ArcaParkersburg, WV,
  • Provide consecutive, simultaneous interpretation and sight translation services, in Spanish and English, for patient/provider interaction in medical clinics.
Administrative Assistant / Spanish Interpreter, 03/2001 to 04/2006
ExamworksCity, STATE,
  • Assists and directs court clients, representatives and officials, in both English and Spanish.
  • Provides Spanish interpretation services in court and law enforcement office.
  • Performs data entry functions to ensure accurate record keeping and documentation.
  • Conducts on-site drug screenings for probationers, at the request of the court.
  • Over-the-Phone Spanish Interpretation.
Technical Support Specialist, 09/2004 to 09/2005
Chattahoochee Technical CollegeCity, STATE,
  • Configure, support and troubleshoot Computer and network connectivity in a College data center environment.
  • Responsible for hardware and Software installations and upgrades of Computers, Servers, and network devices.
  • Other related duties.
  • Experience with Microsoft applications, Cisco IOS, and some proprietary software.
Claims Analyst, 1999 to 06/2000
Superior InsuranceCity, State,
  • Provides customer service, by phone, to ensure accurate claim handling.
  • Served as acting manager of Claims department while manager was on business travel.
Education and Training
Cisco Certified Network Associate Routing and Switching CCNA. Sept. 3, 2013. Cisco Certified Entry Networking Technician CCENT. August 29, 2013. CCNAX - CCNA boot camp V1.1 Jan. 7-11, 2013. Global Knowledge. CompTIA A+ Certified IT Technician COMP001006112080, June 2, 2007. Medical Interpreter Training Course, Link2Spanish Language Services, June 9 - 24, 2006. Court Interpreter Certification Program, AAIT, September 23 and 24, 2005. Computer Information Systems Networking Specialist : , Expected in to - ,
GPA:
Associate Degree: Information Technology, Expected in 2004 to Chattahoochee Technical College - Marietta, GA
GPA:
CIS-Networking Specialist: , Expected in to - ,
GPA:
Diploma: , Expected in 2004 to Chattahoochee Technical College - ,
GPA:
CIS-Windows 2000 Server Technician Certificate, Chattahoochee Technical College, 2004. A+ Technician Certificate, Chattahoochee Tech: , Expected in 2003 to - ,
GPA:
Diploma: , Expected in 1999 to South Cobb High School - ,
GPA:
Professional Affiliations
Certificate of Excellence for outstanding performance and lasting contribution through the years as a member of Student Government Association. June 4, 2004. Atlanta Association of Interpreters and Translators Certificate for completing a two days orientation session of the Court Interpreter Certification Program, approved by the Administrative Office of the Courts, Commission on Interpreters and organized by the AAIT. September 23 and 24, 2005.
Publications
Association of Information Technology Professionals 2nd Place in Web Design and PC Troubleshooting, AITP Student Regional Conference in Nashville, TN, October, 2002. Elected as Secretary for the AITP Student Organization on July, 2003. Certificate of Participation in the Network Design Competition for the 9th Annual National Collegiate Conference April, 2003.
Skills
A+, A+ Certified, AD, Microsoft applications, basic, CCNA, Cisco Certified Network Associate, Cisco IOS, Cisco Certified, hardware, client, clients, customer service, data entry, desktops, documentation, English, Help Desk, Information Systems, Insurance, Interpretation, laptops, law enforcement, Microsoft Exchange, office, 2000, network, Networking, next, printers, record keeping, Research, Routing, scanners, Servers, Spanish, Spanish Language, technical support, Technician, Phone, translation, Troubleshoot, upgrades, Windows 2000 Server

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Resume Overview

School Attended

  • Chattahoochee Technical College
  • Chattahoochee Technical College
  • South Cobb High School

Job Titles Held:

  • Technical Support II - Coordinator
  • Spanish Interpreter
  • Administrative Assistant / Spanish Interpreter
  • Technical Support Specialist
  • Claims Analyst

Degrees

  • Cisco Certified Network Associate Routing and Switching CCNA. Sept. 3, 2013. Cisco Certified Entry Networking Technician CCENT. August 29, 2013. CCNAX - CCNA boot camp V1.1 Jan. 7-11, 2013. Global Knowledge. CompTIA A+ Certified IT Technician COMP001006112080, June 2, 2007. Medical Interpreter Training Course, Link2Spanish Language Services, June 9 - 24, 2006. Court Interpreter Certification Program, AAIT, September 23 and 24, 2005. Computer Information Systems Networking Specialist
  • Associate Degree
  • CIS-Networking Specialist
  • Diploma
  • CIS-Windows 2000 Server Technician Certificate, Chattahoochee Technical College, 2004. A+ Technician Certificate, Chattahoochee Tech
  • Diploma

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