Technical Support Coordinator resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking and highly trained professional with over six years of security and law enforcement experience. Calm under pressure with superior time management and conflict resolution skills. Well versed in a wide variety of technical and analytical roles throughout the entire process. Excellent reputation for resolving problems and improving customer satisfaction. Motivated student striving to obtain a Bachelor's degree in Cyber and Data Security.

Expected in 05/2023
Bachelor of Science: Cyber And Data Security
The University of Arizona Global Campus - San Diego, CA,

Achieved 105 credit hours towards a Bachelor's degree in Cyber and Data Security, and currently maintaining a 3.33 GPA.

  • Trained in Security
  • Quick Learner
  • Report Writing
  • Detail-Oriented
  • Microsoft Office
  • Strong Mechanical Aptitude
  • Python Programming
  • Effective at Multi-Tasking
  • Microsoft Operating Systems
  • Critical Thinking
  • Exceptional Interpersonal skills
  • Strong Work Ethic
  • 40 WPM
  • Planning and Coordination
Work History
06/2022 to Current
Technical Support Coordinator Pearson Los Angeles, CA, Lenexa, KS
  • Responsible for generation of recommended spare parts lists for Commercial and Projects departments.
  • Responds to emergency needs of customers by collecting necessary information, determining appropriate solution, developing appropriate solution, developing plan of action, and implementing and overseeing plan to resolve customer issues.
  • Provides technical solutions and expertise to customers, Global Service team members, and sales.
  • Handles situations that may require extensive research according to customer's needs.
  • Preparing quotes and proposals for service product inquiries.
  • Responsible for receiving and inputting data and maintaining install base.
  • Responsible for updating and maintaining Haarslev manuals and drawings.
  • Assist in developing Standard Operating Procedures and Preventative Maintenance Schedules.
  • Developing documentation and drawings for new products.
  • Assist in transition of documentation from older database systems.
  • Responsible for design, basic engineering, and estimating of afterJessicaet retrofit/upgrade kits.
  • Generate and maintain sales orders.
03/2018 to 06/2022
Engineering and Technical Support Coordinator Albertsons Company Inc. Firestone, CO,
  • Process all engineering changes from initial detection to final implementation.
  • Process all warranty claims from initial customer claim to final customer payout and credit.
  • Patiently walked individuals through basic troubleshooting tasks.
  • Conduct minor design and drafting work utilizing AutoCAD and SolidWorks software.
  • Aid in research and development of product line and potential future products.
  • Provide minor IT support to coworkers as needed.
  • Assist in management and implementation of design file structure utilizing SolidWorks PDM and Microsoft Windows File Explorer management system.
  • Explained technical information in clear terms to promote better understanding for non-technical users spanning entire product line.
  • Created technical support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
12/2016 to 02/2018
Dairy Supervisor Installed Building Products Merced, CA,
  • Supervised inmates during the milking process of around 400 dairy cattle.
  • Administered medicine and treatment for cattle with minor health problems.
  • Assisted in the birthing process of newborn calves.
  • Operated a dairy processing facility successfully turning 9000 lbs. of raw milk a week into a final product.
07/2016 to 10/2016
Garage Door Technician Carestream Il, IL,
  • Completed tear-down of existing garage doors and openers.
  • Installed new garage doors and garage door openers for both residential and commercial buildings.
  • Conducted troubleshooting on existing installations to diagnose issues.
  • Fabricated framing and installed screen rooms on residential housing.
10/2015 to 07/2016
Contractor Design Builders Of Sumter City, STATE,
  • Completed tear-down of existing structures and prepared for new construction.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Aligned and squared frames and forms for installation.
  • Constructed residential decks, carports, garages and sunrooms.
  • Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks, and TV brackets.
  • Repaired roofs and flooring and remodeled bathrooms and kitchens.
08/2009 to 08/2015
Security Forces Patrolman/Security Response Force United States Air Force City, STATE,
  • Enforced standards of conduct, discipline, and adherence to state, military, federal laws, and Air Force instructions.
  • Patrolled base housing and air craft mass parking areas, securing assets valued over 2.6 billion dollars and protected 13,000 personnel.
  • Provided immediate response during medical emergencies, vehicle accidents, domestic incidents and robberies.
  • Issued citations, completed forms/paperwork and apprehended offenders during various traffic incidents and misdemeanor/felony crimes.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Evacuated buildings and cordoned immediate area during bomb threats and major accidents.
  • Conducted random anti-terrorism measures involving badge authentications, vehicle searches and background checks.

Awarded 14 Air Force medals and ribbons.


CompTIA IT Fundamentals (ITF+)

Cyber Security Pre-Security

Ethical Hacking


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Resume Overview

School Attended

  • The University of Arizona Global Campus

Job Titles Held:

  • Technical Support Coordinator
  • Engineering and Technical Support Coordinator
  • Dairy Supervisor
  • Garage Door Technician
  • Contractor
  • Security Forces Patrolman/Security Response Force


  • Bachelor of Science

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