Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Languages
Fluent : English , Hindi
Skills
Creative problem solver
Strong client relations
Multi-line phone talent
MS Windows proficient
Exceptional communication skills
International sales support
Quick learner
Strategic sales knowledge
Work History
Technical Support Associate, 01/2015 to 07/2016 Bridgeline Digital, Inc. – , ,
Handled the technical issues with the customers devices like computers
, routers,modems,printers,roku,basic issues with internet and computers
over the phone via remote access
Also managed the recruitment and interviewing process of fresher's.
Provided an elevated customer experience to generate a loyal clientèle.
Scored in top 10% of employees in successful resolution of issues
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Asked open-ended questions to assess customer needs.
Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Developed reputation as an efficient service provider with high levels of accuracy.
Directed calls to appropriate individuals and departments.
Politely assisted customers in person and via telephone.
Built long-term customer relationships and advised customers on purchases and promotions.
Technical Sales Associate, 07/2016 to 11/2016 Weis Markets, Inc. – Everett, PA,
Handled technical sales work and sold company's packages
(PC Smart care) among the customers
Leadership Experience Subject Matter Expert Inventrics Solutions
08/16- 12/16 Helped juniors, whenever they faced any problem with the
process and resolved their queries
Also gave training to fresher's regarding how to conduct
sales and Information related to companies plans and policies
2007 Science Project Group JPS(High School.
Team Leader, 01/2007 to 01/2007 Encompass Health Corp. – Lakewood, ,
Leader of a group of 5 for conducting surveys of neighboring
villages and collection of water samples for testing(pH method)
Distributed medicines among the people after advice of doctors
Successful in improving the quality of water
Won 1st prize at the district level
Education
Master of Science: Computers Science, Expected in Current State University of New York - Albany, NY GPA: Coureswork includes Operating Systems,Algoriths & Data Structures,Software Engineering.
Bachelor of Science: Electronics & Communication, Expected in 2013 ICL College of Engg & Tech - Ambala, GPA: Coursework includes Embedded Systems, Data structures ,Control Systems, Computer Communication Networks
Accomplishments
Employee of the month January 2016 for excellent performance in both sales and support department
Won the district level Science project competition in 2007
Promoted to Subject matter expert in year 2016 in Technical sales department
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