Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Fluent : English , Hindi
  • Creative problem solver
  • Strong client relations
  • Multi-line phone talent
  • MS Windows proficient
  • Exceptional communication skills
  • International sales support
  • Quick learner
  • Strategic sales knowledge
Work History
Technical Support Associate, 01/2015 to 07/2016
Bridgeline Digital, Inc., ,
  • Handled the technical issues with the customers devices like computers , routers,modems,printers,roku,basic issues with internet and computers over the phone via remote access Also managed the recruitment and interviewing process of fresher's.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Asked open-ended questions to assess customer needs.
  • Answered an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Directed calls to appropriate individuals and departments.
  • Politely assisted customers in person and via telephone.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Technical Sales Associate, 07/2016 to 11/2016
Weis Markets, Inc.Everett, PA,
  • Handled technical sales work and sold company's packages (PC Smart care) among the customers Leadership Experience Subject Matter Expert Inventrics Solutions 08/16- 12/16 Helped juniors, whenever they faced any problem with the process and resolved their queries Also gave training to fresher's regarding how to conduct sales and Information related to companies plans and policies 2007 Science Project Group JPS(High School.

Team Leader, 01/2007 to 01/2007
Encompass Health Corp.Lakewood, ,
  • Leader of a group of 5 for conducting surveys of neighboring villages and collection of water samples for testing(pH method)
  • Distributed medicines among the people after advice of doctors
  • Successful in improving the quality of water
  • Won 1st prize at the district level

Master of Science: Computers Science, Expected in Current
State University of New York - Albany, NY
Coureswork includes Operating Systems,Algoriths & Data Structures,Software Engineering.
Bachelor of Science: Electronics & Communication, Expected in 2013
ICL College of Engg & Tech - Ambala,
Coursework includes Embedded Systems, Data structures  ,Control Systems, Computer Communication Networks
  • Employee of the month January 2016 for excellent performance in both sales and support department
  • Won the district level Science project competition in 2007
  • Promoted to Subject matter expert in year 2016 in Technical sales department

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School Attended

  • State University of New York
  • ICL College of Engg & Tech

Job Titles Held:

  • Technical Support Associate
  • Technical Sales Associate
  • Team Leader


  • Master of Science
  • Bachelor of Science

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