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Technical Support Assistant Resume Example

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TECHNICAL SUPPORT ASSISTANT
Summary
Tech-savvy Project Manager well versed in all aspects of project management from inception to completion. Also dedicated to identifying and cultivating team members' skills and talents to improve team performance and efficiency. A high achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. My career objective is to gain further experience working with a team of highly skilled design professionals who have new ideas, innovations and challenges and tackle them to achieve desired goals.
Highlights
  • AutoCAD,
  • Revit Architecture,
  • AchiCAD 18,
  •  Civil 3D,
  • Adobe (Photoshop, Lightroom & InDesign),
  • SketchUp and
  • Microsoft Office Package
  • Natural leader
  • Risk management
  • Organized
  • Unsurpassed work ethic
  • Results-oriented
  • Project development and lifecycle
  • Detail-oriented
  • Superb time management skills
Experience
The Catholic University of AmericaTechnical Support Assistant10/2015 to Current
  • Acting as the first point of contact for all IT and technical queries.
  • Responding and resolving queries in a timely and accurate manner to the user's satisfaction.
  • Experiences with email sever management.
  • Diagnosing and resolving hardware, software and end users problems.
  • Going on on-call jobs that require technical presence.
  • Acquiring in-depth knowledge of Microsoft Windows client operating systems, XP, Vista, Mac OS and Microsoft Office up to 2016.
  • Responsible for training new staff in operations and customer service.
Deakitex Company LtdArchitectural CAD Technician05/2012 to 01/2015
  • Drafted new designs and modifyed existing designs for customers using AutoCAD and Revit.
  • Maintained drawing files and records throughout the duration of contract.
  • Created interior renderings using Revit.
  • Worked on general arrangement drawings and structural detailing using AutoCAD 2010.
  • Developed slideshows and other forms of media to present project progress to the executive team.
  • Guided clients through step-by-step developments of drawings to ensure timely completion
  • Prioritized, managed and completed projects.
  • Provided technical advice and assistance to the design team.
  • Manufacture of physical 3D prototypes.
Julius Berger PlcTrainee Structural Design Engineer02/2012 to 04/2012
  • Worked on detailing structural drawings using AutoCAD LT 2010 to meet the company's specifications.
  • Gained confidence using CAD software's.
  • Created structural sections of various architectural drawings.
  • Worked with strict deadlines meant prioritising and managing my time effectively.
Julius Berger Plc, AbujaProject Engineer Trainee06/2009 to 09/2009
  • Read and interpreted design drawings sent to the site by the design office Managed my time to get the required work completed on schedule Involved in onsite inspections, client and board meetings which trained me to look out for specifics during onsite inspections and key points at meetings, which required excellent attention to detail Was responsible for writing daily activities and taking minutes from meetings Developed excellent communication skills by building a rapport and understanding with clients, and dealing with fellow workers.
Education
Industrial/Engineering ManagementMay 2016The Catholic University of America, Washington, DC, United States Project Management Coursework: The Alliance prototype project was a simulation of being a project manager for a project where we had to plan, execute, monitor and control as well as close the project. It included planning and managing the budget as well as the resources (Staff). Grading was on completing the project on time (12weeks) and on budget (+/- 3% of $50,000) of which my team came in between 1%-2% of the budget. Simulations do not give the exact conditions of real life events but it gave me a better understanding of managing projects.   Strategic Management Coursework: Producing a Strategic business plan working with a team of colleagues to provide SWOT Analysis, Strategic Planning, Strategic Positioning and Business Capture, Business Development, Competitive Market Analysis and Sales and Marketing to an already existing company which would like to double their revenue in five years. GPA: 3.8/4.0
Bachelor of Science:Civil Engineering2010Kingston Uiversity, Kingston-Upon-Thames, Surrey, United KingdomGPA: GPA: 3.8/4.0 Final Year Thesis: Sustainable Housing. This was aimed at enlightening the public on the long-term profits of living in a sustainable environment by the use of sustainable building materials and modern technology. This was approached through research, report writing and presentations.
Professional Affiliations
American society for Engineering Managers
Member of USGBC
Member of PMI
Skills
Revit, Adobe (Photoshop, Lightroon & Indesign), AutoCAD, Microsoft Office Package
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Resume Overview

Companies Worked For:

  • The Catholic University of America
  • Deakitex Company Ltd
  • Julius Berger Plc
  • Julius Berger Plc, Abuja

School Attended

  • The Catholic University of America
  • Kingston Uiversity

Job Titles Held:

  • Technical Support Assistant
  • Architectural CAD Technician
  • Trainee Structural Design Engineer
  • Project Engineer Trainee

Degrees

  • Industrial/Engineering Management May 2016
    Bachelor of Science : Civil Engineering 2010

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