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technical support resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Customer-oriented technical support  successful at troubleshooting and handling customer support issues in a timely manner.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

​Experienced Fabricator knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines.

Skills
  • Skilled in call center operations
  • Small parts assembly
  • Friendly and helpful
  • MS Windows proficient
  • Quick learner
  • Honest, trustworthy and punctual
  • Neat and clean in appearance
  • Proficient in customer service
  • Excellent multi-tasker
  • Customer interface expertise
  • Strong problem solving aptitude
Work History
05/2009 to 04/2010
Technical support Akzo Nobel N.V. Columbus, OH,
Inbound technical support calls for Vizio tv's. I would help them figure out what was wrong with their tv's. Try to help them get to the right channel so they could be able to see their satellite transmission. Helped customers connect DVDs VCRs .
09/2010 to 08/2011
Vizio tv technical support Alphanumeric Systems Raleigh, NC,
Inbound technical support calls for Vizio tv's. I would help them figure out what was wrong with their tv's. Try to help them get to the right channel so they could be able to see their satellite transmission. Helped customers connect DVDs VCRs .
01/2012 to 07/2012
Customers service Alphanumeric Systems Collegeville, PA,

  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
05/2014 to 2015
Assembler Hunter Douglas City, STATE,

I would fix old blinds. Re string them placed new parts that were broken. Convert old blinds to the newer ones. I would use a saw to cut them the size they wanted them.
01/2015 to 04/2015
Assembler Merit Medical City, STATE,
I would build medical supplies.
Education
Expected in 2007
High School Diploma:
Kearns High School - Kearns, UT
GPA:
Accomplishments
  • Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
  • Resolved assembly problems by altering dimensions to meet specifications.

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Resume Overview

School Attended

  • Kearns High School

Job Titles Held:

  • Technical support
  • Vizio tv technical support
  • Customers service
  • Assembler
  • Assembler

Degrees

  • High School Diploma

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