Seeking a position with a stable, well-organized company in which my educational and work experience will contribute to the growth of both my employer and myself.
Technical Support December 2014 to CurrentDerive Systems － Sanford, FL
Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
Research required information using available resources.
Answer support questions related to domestic PCM tuning and SCT product operation.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about Derive Systems product and software; accurately process and record calls using a computer and designated software; Stay current with system information, changes and updates.
Student Loan Specialist December 2013 to December 2014Student Loan Rescue － Lake Mary, FL
Received inbound calls, place outbound calls and sent emails to contact delinquent borrowers and advise.
them of their repayment responsibility and options.
Responsible for educating the borrower with repayment.
options, default prevention methods and recommend multiple government programs which can assist them.
in their current situation.
Receiving Clerk December 2012 to December 2013AAR Aircraft Services － Miami, FL
Received aircraft, parts for specific airlines.
Responsible for inspecting any damages and ensured items met airline safety standards.
Also speaking with buyers and airline representative to confirm the item order was correct.
Verified the documents matched with the part-number and serial number that was on the item.
Ensured the FAA-8130 was correct before entering specific information into IMOPS system.
Used Quanta to look up part-numbers and invoice before shipping the item.
Would also use Sit-down forklift to load and unload items from UPS/FedEx trucks to transfer items to its proper location.
Customer Service Representative August 2010 to December 2011Inktel Direct － Miami, FL
Receive inbound calls for Walmart.com.
Assisted customers with inquiries regarding online products, order.
tracking and order placement.
On average, answering roughly 50 calls a day.
Also assisted with supervisor.
duties such as escalation calls and making sure agents adhered to break schedules.
High School Diploma : 2011Criminal justice
Florida National University － Hialeah, FL
2008Lanier Technical College － Cumming, GA
Fluent in Spanish and English
Willing to relocate: Anywhere
Authorized to work in the US for any employer