technical services manager resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experience Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals who is looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager to contribute to team success through handwork, attention to detail and excellent organization stills.

  • Technical Support
  • Helpdesk operations
  • New product evaluations
  • Training and mentoring
  • Excellent Communication
  • Technology integration
  • Vulnerability examination
Work History
06/2017 to Current Technical Services Manager Amentum | Richmond, VA,
  • Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
  • Oversaw IT department operations and training.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Over see team of 6 technicians
  • Implement new technologies and platforms with host of vendors (Spanning, Graphus, IT Glue, etc.)
  • Manage our RMM Tool (Kaseya)
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
08/2015 to 06/2017 Security Sergeant Alakaina Family Of Companies | Huntsville, AL,
  • Responded to emergencies such as building alarms, accidents and criminal concerns.
  • Trained and supervised new security professionals to maximize performance and understanding of protocols.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Prepared reports outlining daily activities and specific incidents.
  • Provided backup to security officers to maintain coverage.
  • Recorded incident reports with detailed accounts of occurrences.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Improved security awareness by holding workshops for company employees.
02/2013 to 08/2015 Security Officer Yale University | West Haven, CT,
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to [Number] emergencies weekly.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Monitored employee activities, confirming compliance with security regulations.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
02/2008 to 02/2013 Easy Tech Expert Staples | City, STATE,
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Issued receipts and processed refunds, credits or exchanges.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections and purchases.
Expected in 10/2016 to to Bachelor of Science | Network Communications DeVry University, Downers Grove, IL GPA:
Expected in to to Bachelor of Arts | Liberal Arts Nassau Community College, Garden City, NY GPA:
Expected in 2008 to to High School Diploma | Mineola High School, Mineola, NY, GPA:

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Resume Overview

School Attended

  • DeVry University
  • Nassau Community College
  • Mineola High School

Job Titles Held:

  • Technical Services Manager
  • Security Sergeant
  • Security Officer
  • Easy Tech Expert


  • Bachelor of Science
  • Bachelor of Arts
  • High School Diploma

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