technical services manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering almost 30 years of comprehensive experience in Safety, Food Safety and Management. Experience in Beef, Pork, Poultry, RTE, Further Processing and Bakery's. Started at Caldwell Packing in 1992 as entry level employee and recently implemented the Sanitation program when Prime Pork commenced. Am excited to transition to a new team where my specific skillset and expertise can be fully utilized and appreciated.

  • Training and mentoring
  • Investigating, problem solving and root cause analysis
  • Compliance and regulatory understanding - OSHA, SQF, BRC, FDA, HACCP, USDA (9 CFR 381, 416, 417 )
  • SQF Practitioner, HACCP Certified
  • Confined Space Training
  • OSHA 15 and 30 hour courses
  • Computer programs - Microsoft office, Salesforce, ADP, Kace, Motus, Origami, Asure
  • Train the trainer PIT - Forklift, Pallet Jack, Scissor Lift, Boom Lift - Trained employees for 5 years - Not currently certified
  • First Aid/CPR training - Not currently certified
Work History
Technical Services Manager, 04/2011 to 10/2021
AmentumMontgomery, AL,
  • Entered as Management Trainee learning all duties of Plant Sanitation Manager and ultimately took positions of Plant Safety Manager for 3 years and Technical Services Manager for 7 years. Contractor that serviced up to 14 customers at a time.
  • Created, edited, implemented, monitored, verified and audited company Sanitation Standard Operating Procedures, Lock Out Tag Out Procedures, Hazard Assessments, Safety Programs, Training Programs and all supporting documentation.
  • Evaluated existing procedures and made proactive adjustments to meet customers needs.
  • Completed investigations, reports, recognized problems and presented findings and status updates to corporate, management and customers.
  • Developed team communications and information for meetings and trainings of all management and employees.
  • Offered friendly and efficient service to customers, handled challenging situations with ease. Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Established trainings to carry out directives or changes made by corporate management and ensured trainings were performed and understood by employees.
  • Investigated issues and using root cause analysis developed corrective actions for Safety and Food Safety issues.
  • Reported and investigated near misses, first aids, recordables and lost day injuries.

Quality Supervisor, 01/2008 to 12/2011
Land O'lakesGainesville, GA,
  • Directed and supervised crew of Quality Technicians involved in product inspection and quality control procedures.
  • Supported audits and led teams to fully investigate quality control and HACCP processes and root out deficiencies.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Monitored activities and supporting systems to check compliance with all institutional, HACCP, SQF and USDA regulatory requirements.
  • SQF Practitioner that helped the plant achieve Level 3 Certification.
  • Evaluated HACCP and SQF systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
  • Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
  • Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
  • Validated new methods and equipment to properly integrate improved strategies into quality control processes.
  • Reported on short- and long-term trends in production to help management make proactive decisions.
  • Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in industry settings.
Farrowing Supervisor, 01/2005 to 01/2008
ViasatAsheville, NC,
  • Supervised crew of technicians in the farrowing section of a hog farm.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and provide the best care possible for the swine.
  • Maintained clean and well-organized production areas and adhered to all biosecurity protocols.
  • Interviewed, hired and trained new employees for production positions.
  • Set overall vision and provided team leadership.
  • Evaluated employee performance and coached and trained to improve work areas.
  • Maintained compliance with company policies, objectives and communication goals.
Quality Control Inspector, 01/2002 to 01/2005
JBS SwiftCity, STATE,
  • Worked in Plant Laboratory and Quality Control.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Monitored production processes to gain understanding of problematic steps and rectify issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about quality issues.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Performed daily pre-op inspections and completed all corresponding paperwork.
: Music, Expected in to University of Minnesota - Twin Cities - Minneapolis, MN
High School Diploma: , Expected in 06/1992 to Minnesota Center For Arts Education - Golden Valley, MN,

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Resume Overview

School Attended

  • University of Minnesota - Twin Cities
  • Minnesota Center For Arts Education

Job Titles Held:

  • Technical Services Manager
  • Quality Supervisor
  • Farrowing Supervisor
  • Quality Control Inspector


  • High School Diploma

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