technical services manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Goal-oriented Technical Services Manager eager to secure a Leadership position in the Twin Cities or the surrounding area.
Insightful Leader/Manager offering ten plus year background in Technology, Operations and Administration. Ambitious and hardworking with proficiency in MS Office, Sharepoint.......
Versatile and adept at supervising technical operations and developing policies and strategies effective for timely resolution of critical technical issues.
Troubleshooting and resolving complex problems Strategically in all areas of responsibility.
Multiple years of progressive experience in Business Operations, Administration and Technology touting strong leadership skills to manage diverse, cross-functional teams. Proven excellence in process re-engineering to drive efficiency and reduce costs.
Focused Engineering Manager accomplished in team leadership and program management. [Number] years of experience with track record of accomplishment. Excellent decision-making, planning and communication skills.
Skills
Operations administration
Strategic planning
Technology
Executive leadership
Team building and leadership
Strategic business planning
Financial leadership
Planning and coordination
System implementation
Information risk management
Data security
Documentation management
Agile work processes
Infrastructure planning
Project coordination
Software process management
Budget administration
Customer service
Experience
Technical Services Manager, 04/2017 - Current Gaf Buildings Materials Corp. Of America – Phoenix, AZ,
Managed selection and development of people, resources and budgets necessary to perform departmental functions.
Collaborated with divisional leaders to assess project technical requirements.
Led teams of up to 20 in various job functions; Division Managers and Supervisors, Technical Project Managers, Software Developers, etc., delivering continuous mentoring and coaching in job activities.
Streamlined and automated internal processes to improve overall workflows.
Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
Completed over [Number] projects for key customers, successfully driving future business opportunities.
Recognized as [Area of expertise] subject matter expert and contributed to strategic company plans.
Oversaw project budgets ranging from $[Amount] to $[Amount].
Supervised departmental budget of $[Amount] for materials, training and supplies.
Brought projects in on-time and in accordance with budget and quality standards.
Handled continuous project monitoring and management by developing forecasts, tracking expenses and approving payments.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Coordinated complex contract administration, including defining project milestones and developing budget.
Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Converted existing business objectives into specific measurable, time-based goals and realistic action plans.
Coached project management teams on recognizing and minimizing risks, using key actual projects as examples.
Project Coordinator, 10/2012 - 10/2015 G4s – Lake Orion, MI,
Prioritized needs and delegated assignments to handle multiple projects simultaneously.
Updated and distributed weekly project schedules and milestones.
Collaborated with cross-functional teams to draft project schedules and plans.
Produced status reports for customers and senior management.
Managed work streams for both routine and special projects simultaneously.
Implemented procedural updates to correct deficiencies and improve operations.
Liaised with project managers to evaluate project scope and define milestones and deadlines.
Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
Vice President of Technology Services, 12/2009 - 07/2012 Marsden Holding LLC – City, STATE,
Successfully managed the integrated information technology and communication systems resulting in the effective flow of information across the enterprise.
Instrumental in the implementation of strategic technology goals and enterprise-wide technology support to ensure the optimal productive environment for all employees.
Effectively managed the efficient and smooth flow of information through the building of in-house solutions and due diligence in purchasing out of box solutions.
Assured the equitable distribution of resources across business segments, upkeep and enhancement of the company’s web sites and intranets, IT portfolio management, capital investment review and IT security as part of an effective enterprise technology program.
Created high performance, entrepreneurial culture; motivated and led diverse groups of multi-disciplined teams to develop and meet identified company goals and objectives.
Built consensus around innovative ideas across diverse operating groups; communicated and implemented ambitious strategy and balance mission fulfillment with financial concerns in order to standardize and implement enterprise-wide communication strategies.
Education and Training
Bachelor of Science: Organizational Administration, Expected in 05/1997 - University of Northwestern - St. Paul - Saint Paul, MN GPA: Status -
Associate of Arts: Law Enforcement, Expected in 06/1986 - North Hennepin Community College - Minneapolis, MN GPA: Status -
Accomplishments
Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
Promoted from [Job Title] to [Job Title], in less than 12-months
Led team to achieve [Result], earning recognition from upper management and financial reward.
Created highly effective new [Program] that significantly impacted efficiency and improved operations.
Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Improved [Report or focus] process through elimination of repetitive and time-consuming steps while maintaining data quality and integrity.
Completed Institute of Certified Professional Managers (ICPM) training program to achieve the Certified Manager (CM) designation in [Date].
Consistently maintained high customer satisfaction ratings.
Certifications
Certified Protection Professional (CPP), ASIS International - 2004
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.