technical service engineering manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Ambitious and accomplished forward thinking servant style Leader with proven experience in employee engagement while developing and managing others through engineering, customer service, operations, and project management. Thrives in a fast-paced environment while efficiently leading, managing, and prioritizing multiple projects while collaborating with others. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Possesses strong interpersonal skills and able to communicate effectively and efficiently at all levels of an organization while professionally maintaining core values to drive individual and team success. Proven track record for leading various teams to success while taking on new challenges and welcoming growth opportunities. Most recently in 2020, led and supported a customer facing Engineering team through a very successful transition to full individual remote work for over a year all while implementing new software and technology while assisting the company in a strategic historical record profit year.

  • Motivational Servant Leadership
  • Coaching, mentoring, & developing others
  • Strong Customer Service
  • Empathy
  • Communication
  • Persistence
  • Influence
  • Change management
  • Project Management
  • Problem solving
  • Strategic thinking
  • Key Performance Indicators (KPIs)
  • Staff Management
  • Employee Training
  • Performance Management
  • Operational Oversight
Technical Service Engineering Manager, 09/2013 to Current
Blizzard Entertainment, Inc.New York, NY,
  • Provided consistent servant style leadership and development to a team of 16 customer facing Engineers to achieve high performing results while satisfying customer needs through business fluctuations and staying aligned to the corporate direction, policies, and procedures.
  • Delivered mentoring, coaching, development, and training to direct Associates (individual and team), Peer group, and Engineers outside of my immediate responsibility.
  • Managed creation, implementation, and portfolio of department's continuous improvement projects, including system automations, training opportunities (domestic and global), and customer centered metrics which all led to faster responses to end Customers.
  • Identified and implemented proactive metric improvements while strategically streamlining procedures to adapt team’s performance to maximize customer satisfaction.
  • Oversaw and supported multiple projects, including requirement analysis, milestone management, and stakeholder relations.
  • Developed, implemented, and directed an Associate driven, referred to by many as "benchmarkable", peer to peer recognition program for over 200 employees that has been the longest sustainable morale boosting program of its kind lasting 6 years to date.
  • Prepared and managed annual department travel budget for 100 employees.
Senior Production Supervisor, 12/2011 to 09/2013
CorningWoodland, CA,
  • Provided direction and leadership for site manufacturing on night production crew of 9 Machine Operators and 5 Assemblers.
  • Attained safety, quality, cost, and service goals per operating plan.
  • Managed available resources and led associates to perform all departmental tasks in the most cost effective manner while ensuring a quality product is processed according to schedule.
  • Ensured proper use of all company personnel Human Resource systems and adherence to all regulatory requirements placed on the site.
  • Supported strategic company operating plan along with company mission, vision and values.
  • Worked to develop my team and individual members to their respective individual and team development goals.
  • Introduced change in a transformational manner with sustaining results.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Manufacturing Systems Project Engineer, 12/2007 to 12/2011
  • Managed and led corporate improvement projects to enhance designated manufacturing systems & corporate processes among Engineering community resulting in efficiency and capacity gains.
  • Created, influenced, and led a corporate Engineering subject matter expert group to gain collaboration and buy-in among Engineering Peers to identify and support system efficiency gains.
  • Collaborated with IT team to lead the design and implementation of the company's first automated change management system while training over 1500 associates in over 6 countries for corporate use.
Process Engineering Supervisor, 12/2000 to 12/2004
  • Developed CAD department and provided leadership to Engineering team that developed precise toleranced manufacturing drawings per specifications supplied by Customer, Engineering, and Sales.
  • Implemented and responsible for manufacturing/ assembly processes, routings, bill of materials, dimensional stack ups, and defined quality checks throughout entire process while coordinating efforts of tooling, gage design, and material procurement.
  • Responsible for validation, implementation, and standardization of new processes and change management of product families cradle to grave.
Education and Training
Bachelor of Science: Mechanical Engineering, Expected in 12/2001 to University Of Akron - Akron, OH
Leadership Academy: , Expected in 11/2013 to Swagelok - SOLON, OHIO,

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Resume Overview

School Attended

  • University Of Akron
  • Swagelok

Job Titles Held:

  • Technical Service Engineering Manager
  • Senior Production Supervisor
  • Manufacturing Systems Project Engineer
  • Process Engineering Supervisor


  • Bachelor of Science
  • Leadership Academy

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