22 years of experience with installing, maintaining, and troubleshooting network and computer systems in a Windows environment; a proven track record in identifying problems for third-party hardware and software vendors for a number of major organizations, and developing innovative solutions; exceptional interpersonal and customer service skills.
Highlights
Windows 2000 Workstation, Windows 2000 Advanced Server, Windows 95, Windows 98, Windows NT 4.0 Workstation and Server, Microsoft Exchange 5.5 & 2000, Microsoft Office 97, Microsoft Office 2000 & XP, Microsoft Publisher 2000 & XP, Lotus CC:Mail, Lotus Organizer 6, Title Management, Publicity Module, Vista, Impromptu 5, Novell Client, Terminal Service Client, Backup Exec 8.6, Norton Antivirus Corporate Edition 7.6, PC Anywhere. Citrix Winframe, Microsoft Office 95, Microsoft Office 97, CC:mail, Novell Netware Client 3.11, Paradox, Windows 95, Windows 98, Windows NT 4.0 Workstation, Windows for Workgroups.
*Hardware supported: Compaq 486/35, Compaq 486/66, Compaq 486/33, Compaq 486/100, Compaq Deskpro 4000, Gateway Desktop Computers 486/33, Gateway Desktop Computers 486/66, and Gateway Desktop Computers 486/100, Lexmark and HP Printers.
Education
Morris High SchoolBronx New York, NYExpected in 1994 – –High School Diploma:Computer Networking - GPA:Computer Networking
Accomplishments
Experience
Apex Systems - Technical Project Coordinator/ Restaurant Applications Analyst Kings Bay, GA, 05/2016 - Present
Remote control into POS system using Bomgar.
Windows INI file manipulation and configuration for new HP Elite pads, eXpert controllers and Epson printers.
POS application configuration.
Configuration, testing and troubleshooting of new and existing hardware in existing restaurants.
Support an end-user base of 1000 plus employees across the globe and provide technical support to users on software including Microsoft Office 2016, Outlook, Microsoft Lync, Windows 7, Windows 8, Windows 10, WebEx, Cisco Jabber, Cisco IP Communicator, Cisco AnyConnect, Trend Micro antivirus, McAfee antivirus.
Provide 50% phone support for end users using Remote Desktop, SCCM, and Team Viewer.
Manage and resolve trouble tickets in BMC Remedy and BMC Swift.
Setup new users using SCCM and setup new Cisco Phone, voice mail and Jabber accounts using Cisco CallManager and Cisco Unity.
Deploy Mobile devices including Iphones, Ipads, Android devices and manage them using Intune and Citrix Worx.
Setup and manage Oath tokens using Microsoft MFA (Azure).
Deploy, troubleshoot and upgrade Dell Desktop and laptop computers.
Hoffmann-La Roche Ltd - Technical Support Consultant Fishers, IN, 08/2016 - 01/2016
Support an end-user base of 100 employees and provide technical support to users on software including Microsoft Office, Outlook, Windows XP, Windows 2003, Adobe Acrobat, Dragon NaturallySpeaking 9.5.
Provide 50% phone support for end users using Dameware and Remote Desktop and customer support for credit card issues and ticket purchasing.
Administer, configure, and troubleshoot networked PC desktops and laptops, network and local multi-function printers, email, Blackberry and other handheld device issues.
N3 - Technical Support Consultant Atlanta, GA, 06/2016 - 03/2016
Support an end-user base of 85 employees including Traders, Executives and Staff on software and hardware including Outlook/Exchange, iManage, WorldDox, Windows XP, Windows 2003, Softwise, BlackBerry's, Backup Exec System Recovery, Mas500, PCanywhere, Bloomberg.
Provide phone support for end users off site using PCanywhere and Remote Desktop.
Administer, configure, and troubleshoot networked PC desktops and laptops, network and local multi-function printers, TV tuners, email, BlackBerry's and other handheld device issues internally and at remote sites.
Responsible for setting up new users with Blackberry and provide technical support.
Provided customer service and technical support including troubleshooting of cable boxes, cable modems and windows connectivity to customers in New York, New Jersey, and Connecticut area.
Provide technical support for computer software & hardware, set up PC's with the appropriate hardware and software.
Troubleshoot Optimum Online internet connections and Outlook configuration.
Upgrade, downgrade and sell Cablevision products for customers, provide billing information, process payments and provide customer support.
Track ongoing problems and inputting new or escalated issues in Remedy.
Setup appointments for customers who need home visits for installation, home wiring or further technical support.
Setup PC's with the appropriate hardware and software including upgrading and replacing computer hardware, memory, hard drives, motherboards, etc.
Provide Technical Support to users over the phone and in person.
Responsible for setting up new users with Blackberry and provide technical support.
Responsible for setting up new uses to the AVAYA phone system and provide technical support.
Software supported: Windows XP, Windows 2000 Windows NT, Norton Antivirus, Docsopen, Office 2000, Adobe Acrobat, GoToMyPc, Novell GroupWise, Novell 6.5.
Hardware Support: Compaq Deskpro EN, HP Compaq DC5000, HP Laser Jet 4100, HP Laser Jet 4200.
Briljent - PC Technician/PC Instructor Austin, TX, 01/2016 - 09/2016
Responsible for building or purchasing new computers for users.
Set up PC's with the appropriate hardware and software including upgrading and replacing computer hardware, memory, hard drives, motherboards and Technical Support for staff software & hardware.
Provide computer training for children and adults and responsible for setting up and maintaining the computer Lab which includes network and internet access (DSL).
Software supported: Windows XP, Windows 2000, Windows 2003, Office 2003, Norton Antivirus, Norton Systems Works, Norton Ghost.
Willkie Farr & Gallagher LLP - It Specialist City, STATE, 08/2016 - 12/2016
Provide Technical Support to users, responsible for setting up new users with computers pc's with the appropriate ghost image in a rollout of 600 new Dell PC's.
Upgrading and replacing computer hardware, memory, hard drives, motherboards, and setting up new users with BlackBerry.
Software supported: Windows NT 4.0, Windows XP, Office 2000, Office XP, Norton Ghost 7.5.
Hardware Support: Compaq Deskpro 233, Compaq Evo, Dell Optiplex, Dell Latitude, IBM T Series.
Holtzbrinck Publishers, Inc - Network LAN Technician/Help Desk Support City, STATE, 01/1 - 10/2016
Assisted in the migration from lotus CC:Mail to Outlook 97 & Outlook 2000.
Provide Technical Support to users over the phone, in person and Set up pc's with the appropriate hardware and software.
Created new user e-mail accounts in Microsoft Exchange.
In charge of setting up new user accounts in WindowsNT Server 4.0 and in Novell 5.
Upgrading and replacing computer hardware, memory, hard drives, motherboards, etc.
Nixon Peabody LLP - PC LAN Technician City, STATE, 01/1 - 01/1
Compaq Deskpro 233, Compaq Evo, IBM Thinkpad.
600, 600E, T20.
Provide Technical Support to users and set up pc's with the appropriate hardware and software.
Worked with a team of 3 in the migration from Banyan Vines to a Windows NT Network.
Assisted in the migration from lotus CC:Mail to Outlook 97 & Outlook 2000.
Upgrading and replacing computer hardware, memory, hard drives, motherboards, etc.
Software supported: Microsoft Office 95, Microsoft Office 97, CC:mail, Banyan Vines, Windows 95, Windows 98, Windows NT 4.0 Workstation, Windows for Workgroups, Windows 2000.
Hardware supported: Compaq Deskpro 600, 550, Compaq Deskpro 4000, IBM ThinkPad 560, 600, 600E, T20, HP LaserJet 4, HP LaserJet 4, HP LaserJet 4000, HP LaserJet 5, HP LaserJet 4L, HP LaserJet 5L.
Victim Services - Help Desk Support City, STATE, 01/1 - 01/1
Technical support (50% by phone) for 700+ users 20+ locations.
Assisted in the development of the Victim Services web page.
Worked with a team of 4 in the migration from Windows for Workgroups 3.11 to Windows NT Workstation 4.0.
Upgrading, replacing, and rolling out computer hardware, memory, hard drives, motherboards and software.
Skills
Adobe Acrobat, antivirus, AVAYA, Backup Exec 8.6, Backup Exec, Banyan Vines, billing, Bloomberg, cable modems, cable, Cisco, Citrix, Citrix Winframe, Compaq, Hardware, computer hardware, computer training, credit, Client, Client 3.11, customer service, customer support, Dell, desktops, DSL, e-mail, email, Epson, Gateway, ghost, Novell GroupWise, hard drives, Hardware Support, phone support, HP, HP Printers, IBM, image, Impromptu 5, internet access, IP, laptop computers, laptops, Laser, CC:mail, Lotus CC:Mail, Lotus Organizer 6, McAfee, memory, Exchange, Microsoft Exchange 5.5 & 2000, Microsoft Exchange, Microsoft Office, Office, Office 2000, Microsoft Office 2000, Microsoft Office 95, Microsoft Office 97, Office XP, Outlook, Outlook 2000, Outlook 97, Microsoft Publisher 2000, Windows 7, Windows 8, Windows, Windows 2000, Windows 95,, Windows 98, WindowsNT, Windows NT, Windows NT 4.0, Windows XP, Works, migration, motherboards, Communicator, Network, Norton Antivirus, Norton Ghost 7.5, Norton Ghost, Norton, Novell 6.5, Novell, Novell 5, Novell Netware, Paradox, PC's, PC Anywhere, PCanywhere, phone system, POS, printers, Publicity, purchasing, Swift, Technical support, Phone, TV, Trend, Troubleshoot, troubleshooting, Upgrading, Upgrade, Vista, voice mail, web page, Windows 2000 Advanced Server, Windows for Workgroups 3.11, Windows for Workgroups, Windows NT Workstation 4.0, Windows NT 4.0 Workstation, wiring, 486
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