Technical Manager Resume Example
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TECHNICAL MANAGER
Summary
Sales/education professional with solid experience in business development and training supported by strong leadership, team communication and organizational capabilities.
- Manage complex customer relationships and rapport with key decision maker's
- Stable and committed work history
- Excellent leadership and mentoring capabilities with strong presentation and interpersonal skills
- Strong, efficient organizational and multi-tasking capabilities in fast paced environments
- Successful in developing and implementing training formats for both sales and training staff Creative in strategies to increase sales through effective training and communication
- Capable of seeking out new ideas and exhibiting initiative to assure sales and profit goals are met
- Demonstrates sound judgment and problem solving skills
- Extensive knowledge of chemical based products, ingredients and terminology
Highlights
Experience
11/2012 to 10/2013
Technical ManagerCleveland-Cliffs Inc. － Warren , OH
- Vici Capilli hair salons and cosmetology schools in Milwaukee and Madison WI.
- Primarily worked out of the Brookfield location managing and mentoring the new stylists in haircolor and texture application.
- Other responsibilities included; product inventory control, working with all stylists in haircolor formulation and client challenges.
- In addition worked with students in technical theory, application and customer service.
01/1992 to 09/2011
Regional Education Manager Goldwell CosmeticsGoldwell/KPSS - Kao Professional Salon Services － City , STATE
- Baltimore, MD 1992 - September 2011 KPSS is a professional haircare division of the KAO Corporation. The KPSS division represents Goldwell and KMSCA Professional haircare companies manufacturing and selling to hair salons through distribution channels. Have worked in sales, marketing and education departments over my nineteen year span with Goldwell/KPSS. Promoted to position to work as a liaison between sales and training in planning of distributor and direct sales functions. Worked with all branches of distribution including direct sales, independent distributors and chains. Indirectly responsible for sales budgets. Responsible for maintaining travel and department budgets for overall company profitability. Achievements:
- Directly supervised 2 Regional Education Managers as well as 3 Distributor District Managers.
- Worked directly with IT, Marketing and Sales to design Sales Force reporting system for managing sales and education initiatives to track sales growth and budget management.
- Worked with Divisional, District Sales/Education Managers to effectively plan corporate funds, sales promotions and strategic spending both corporately and at distributor level.
- Strategized with distributor principles in planning and execution of local trade shows and events to help promote new product placement.
- Conducted sales trainings as needed in field to improve understanding of KPSS products and services.
- Managed the conversion of 200 new chain outlets, resulting in 3 to 4 million in new business.
- Grew chain business 25% over 2010, achieving 2010 bonus. and Schools Education Manager, Baltimore, MD 2007- 2009 Promoted to position in January 2007. Responsible for training and formatting education for chain education trainers as well as trade schools. Planned and executed chain trade shows and special events including conferences and franchise events. Assisted Chain Sales Manager to open new business and implemented education formats for salons. Achievements:
- Helped achieve sales budget for chain operations.
- Wrote specific curriculum for chain salon in-house trainer's reducing company expenses in corporate training.
- Grew salon sales in key account for Regis Corporation resulting in account becoming number one haircolor salon chain for the Regis Corporation.
- Helped in the expansion and placement of additional brands to increase usage resulting in sales growth. formally merged. Responsible for education and sales training for Goldwell and KMS haircare brands throughout US distribution networks. Directly supervised 6 District Education Managers throughout the US. Achievements:
- Directed managers in education/sales planning, budgeting and distributor staff development.
- Managed travel budgets for direct reports, remained under budget and achieved bonus.
- Increased the mutual profitability of the company and its valued customers as trainer, manager and representative of two product lines.
- Wrote education curriculum for all training classes.
- Key presenter at re-launch of company acquired product line.
- Successfully opened many new doors through education of new education and sales staffs. Responsible for a 6-state sales territory comprised of 70 sales representatives, 42 store locations and 14 trainers. Planned promotions and managed sales budgets to secure growth as well as trade show and educational events to maximize brand awareness. Worked directly with sales teams in field to open and develop key accounts. Achievements:
- Achieved 30% sales growth. First Sales Manager to achieve goal with key distributor.
- Conducted sales trainings and meetings to ensure corporate message was related properly to accounts.
- Help build education staff from ground up.
- Worked alone without an education partner, handling both positions.
- Worked with both sales, education and inside sales to gain new business as well as grow existing business. Promoted to position based on success on the West Coast. Wrote and facilitated educational/training programs for corporate and distributor's staff. Worked with marketing on materials advertising and promotional activities. Managed National Education Team traveling throughout the US and Canada. Achievements:
- Responsible for program budget, broke even for 3 years.
- Responsible for 5 successful major product launches which resulted in increased distribution.
- Wrote product descriptions and directions for use. Put German translation into US industry language that salons and consumers could understand.
- Lead on photo shoots and technique brochures.
- Liaised with R&D and marketing in Germany for new product launches in North American market. Promoted to position based on achievements in previous territory. Responsible for 6 state direct distribution territories. Managed 6 full time Education Managers as well as 40 part time technical associates. Conducted sales meetings and worked with sales force in field to secure as well as open new business. Achievements:
- Helped grow sales by 20% in two years.
- Rebuilt education staff after 1994 California Northridge earthquake.
- Maintained education budget and was responsible for self-liquidating events.
- Increased sales through improved staffing and re-training of sales and education teams.
- Wrote education protocol manual that was adopted throughout the US and Canada. Responsible for 7 distributorships and direct distribution in the U.S. as well as Canada. Recruited, trained and helped manage distributor education departments. Achievements:
- Created training and educational formats for Goldwell corporate and distributor programs.
- Participated in several successful product and program launches.
- Worked closely with marketing as a technical writer for product brochures and sales literature.
- Maintained good working relationships with current and passed distributors.
Education
License: licensedUniversal Academy of Hair DesignCosmetology License, Universal Academy of Hair Design, licensed in hair and skin care.
management, salesDisney InstituteSeminars: Several training programs consisting of management, training, sales and technical content. Completed and certified in a customer service and management course at the Disney Institute. Attended computer skills training and am fluent in Power Point, Word as well as basic computer programs.
Certifications
Cosmetology License, Universal Academy of Hair Design, licensed in hair and skin care
Presentations
Promoted to position in January 2007. Responsible for training and formatting education for chain education trainers as well as trade schools. Planned and executed chain trade shows and special events including conferences and franchise events
Skills
In Sales, Marketing, Sales, And Selling, Selling To, Training, Budget, Budgets, Territory, With Sales, District Sales, Sales To, Sales Manager, And Sales, Sales And, Sales Force, Brand Awareness, Inside Sales, Key Accounts, Managed Sales, Product Awareness, Sales Representatives, Sales Territory, Trade Show, Training Programs, Advertising, And Marketing, Promotional, Increased Sales, Of Sales, Sales By, Sales Meetings, Sales Through, Staffing, Budget Management, Direct Sales, For Sales, Liaison, Million, Sales Promotions, Account For, Increase, Key Account, Operations, Sales In, Budgeting, Its, Sales Planning, Sales Staffs, Sales Training, Technical Writer, Customer Service, Receptionist, Retail Sales, Inventory, Inventory Control, Mentoring, Business Development, Increase Sales, Problem Solving, Word
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Resume Overview
School Attended
- Universal Academy of Hair Design
- Disney Institute
Job Titles Held:
- Technical Manager
- Regional Education Manager Goldwell Cosmetics
Degrees
- License : licensed
management, sales
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