Technical Manager resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Regional Laboratory Manager highly effective at keeping laboratories running smoothly and efficiently. Knowledgeable about managing supplies, equipment and facilities. Passionately pursuing a career in the Food Microbiology/Quality Assurance fields. Dedicated to finding the balance between efficiency, accuracy, and quality while ensuring consumer safety through sound science.

  • FDA
  • Communication
  • ISO 17025 Knowledge
  • Quality Control
  • Equipment Calibration/Maintenance
  • Excellent Work Ethic
  • GMP
  • Microsoft Office
  • Collaboration
  • CAPA
  • Food Safety and Food Science Analysis
  • Continuous Improvement
Work History
01/2020 to Current
Regional Laboratory Manager Cleveland-Cliffs Inc. Eveleth, MN,
  • Direct supervisor to 6 management level personnel and indirect supervisor to 40+ technicians in all departments throughout laboratories in both Phoenix, AZ and Brooks, AB, Canada.
  • Collaborate with clients, contact sister and outsource labs, and monitor technicians throughout all departments.
  • Attend continuous improvement conferences (IAFP, IPPE, Fred Pryor).
  • Create laboratory schedules and approve labor hours weekly including PTO requests for direct reports.
  • Order, receive, and log inventory as well as remove expired or depleted inventory from LIMS and laboratory.
  • Track monthly cost of inventory throughout lab to determine PAR levels. Develop cost efficiencies as needed.
  • Develop management staff to support laboratory and customers with any technical, public health, or food safety issues and questions.
  • Develop and maintain client contact logs and client specifications for laboratory use.
  • Responsible for interview process, onboarding, disciplinary action, terminations, and performance improvement plans of laboratory staff.
  • Develop and manage nation wide company projects. Developed automated email system throughout all laboratory locations, and batching system to improve client communication and laboratory efficiencies.
  • Provide technical and operations support to Canada location as well as corporately.
04/2016 to Current
Technical Manager Novo Nordisk , ,
  • Participate in internal (Document Control, Equipment Calibration and Verification, ISO, A2LA policies, method audits, safety), external audits including governing bodies ( A2LA, USDA, Corporate), and clients to ensure compliance with ISO 17025 requirements.
  • Train technicians on all scope and non-scope methods across all departments.
  • Maintain training program including organizing and directing other trainers.
  • Schedule and maintain equipment calibrations and verifications (scales, autoclaves, thermometers, pipettes, moisture loss, temperature uniformity) in master log, updating as equipment was removed or added to laboratory.
  • Verify matrix validation for any new client testing requested.
  • Participate in client on-boarding calls to determine testing requested, client specifications, and matters related to quality, cost, and labor for testing.
  • Achieved ISO 17025:2017 accreditation for new Canadian facility with 0 deficiencies.
08/2015 to 01/2016
Quality Control Microbiologist APS BioGroup City, STATE,
  • Perform quality assurance testing on products in plant following FDA-BAM/AOAC methods.
  • Ensure products follow company specifications throughout manufacturing process.
  • Monitor production personnel for compliance with HACCP/GMP programs through internal audits.
  • Implement sanitation/QC documentation protocols in Microbiology laboratory and environmental monitoring programs within plant.
  • Aid in implementing Allergen Monitoring Program within plant and train quality personnel on program
  • Create new SOPs for any materials/products that are newly developed and do not have specifications in place as well as correct and update current SOPs to ensure compliance with government standards.
  • Performed cost breakdown of all tests in Microbiology lab, including breakdown of media usage per individual test.
Expected in 05/2018
Master of Science:
University of Saint Joseph - West Hartford, CT
Expected in 12/2015
Bachelor of Science:
Arizona State University - Tempe, AZ

HACCP Training – Hazard Analysis and Critical Control Points

  • Issued: May 2018

Preventive Controls Qualified Individual

  • Issued: June 2018
  • ID: 5688bc2d

IAFP – International Association for Food Protection

  • July 2018

Vendor Training

  • Yearly training with FSNS Vendors on Molecular Assays: BioControl (2016 to Present), Biomerieux (2016 to Present), and Hygiena (2016 to Present)

State of the Industry Event by Yuma Fresh Vegetable Association

  • May 2021

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Resume Overview

School Attended

  • University of Saint Joseph
  • Arizona State University

Job Titles Held:

  • Regional Laboratory Manager
  • Technical Manager
  • Quality Control Microbiologist


  • Master of Science
  • Bachelor of Science

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