technical business services manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Leadership Snapshot
  • Offers an extensive achievement record in leading and directing teams dedicated to high-profile migration programs and initiatives, aggressive requirements and on-demand innovation process engineering needs; delegator, self-motivated and proactive.
  • Highly skilled in establishing and managing cross-functional, collaborative relationships with business partners, application and infrastructure platform organizations; articulate communicator, crucial conversationalist and forward-thinker.
  • Demonstrated talent for identifying, improving, and streamlining complex work processes; successful in influencing change and adding efficiencies that lead to strong bottom-line results.
  • Undaunted problem solver and pacesetter with reputation for delivering strategic solutions tactfully executed; ability to lead, delegate and persuade.
  • Proactive and decisive leader with more than 15 years of related experience.
  • Strategic data center infrastructure migration planning
  • Relationship development
  • Process improvement and efficiencies
  • Leading cross-functional teams

  • Enterprise process analysis
  • Employee development
  • Issue troubleshooting/resolution
  • Establishing trust by leading with integrity
  • Extensive technical acumen
Technical Business Services Manager, 06/2013 - Current
Ultimate Kronos Group Baltimore, MD,
  • Lead three organizations to support Move as a Service, Service Life Extension program, Datacenter Strategy and Optimization program, Storage Migration programs (Traditional SAN, Pure Migration, NAS, and Fabric) and an EGS facilitations team to support evening events across all programs.
  • Lead teams to stand-up Kanban boards implementing workflow tooling for each of the organizations to align with Enterprise Agile direction.
  • Lead teams through a SCRUM effort to architect and execute a team Confluence site. Team process, templates and collaboration calendar have been completed and are in full production.
  • Created highly effective process for the Service Life Extension Program (SLEP); establishing OLAs, definition of done, scope change sub-process and operational reporting, significantly impacting efficiencies, improved delivery and mitigation of operational risks.
  • Restructured implementation team (22 resources, 3 sub-teams) by redefining roles and responsibilities, empowering autonomy to individual portfolios, documenting RACI for clear understanding of accountability and responsibility, establishing realistic and attainable MBOs and negotiating an effective and efficient end-to-end processes with service partners.
  • Accountable for creating a strategic migration plan and lead a cross-functional team in implementing the migration of the Digital Channel Group's San Francisco non-standard data center infrastructure, 3600+ compute devices, into Enterprise Core and Regional sites.
  • Lead and coached high performing technical implantation team to collaborate with cross-functional teams to conduct infrastructure installations, upgrades and decommissions throughout the Core, Regional, Lab, Remote and international sites for all CIO lines of business.
  • Spearheaded establishing strong alliances with Platform Owner leads, application teams and Channel Management organization to strategize a process plan to support Pure Migration technology migrations supporting all lines-of-business applications and databases.
  • Strategic technology partner to the Service Delivery Senior Infrastructure Planning and Digital Senior Engineering teams to identify a Digital Channel Group Blitz program. The program allowed for Digital to forecast infrastructure, design, procure, install, build and place into production in minimal amount turn-around time, between 30-90 day over 300 device per quarter. Infrastructure consisted of virtual host, APCONs, F5, physical servers, Infobloks, network switches, CSAM, FWAM, and DCAM custom complex solutions.
Technical Project Manager, 10/2005 - 05/2013
Control Tec Agoura Hills, CA,
  • Supported Corporate Finance and Digital Channel Group lines of business in the implementation of the application infrastructure.
  • Held increasing levels of responsibility, specializing in technology planning and large scale infrastructure implementations.
  • Managed high visibility portfolio collaborating with cross-functional teams to architecture, procurement, and deliver state-of-the-art solutions.
  • Cultivated effective working relationships with stakeholders and partners.
  • Colluded with partners, Network Engineering, Data Center Management, Enterprise Storage and Infrastructure Architecture, for end-to-end solution establishment and risk mitigation.
  • Managed large infrastructure and tech refresh projects, including Server Migrations, Data Center Migrations, OS Upgrades, Storage Redesigns and Migrations.
  • Provided oversight, mentoring, leadership and strategic direction for the team with goals of improving overall work quality, customer satisfaction, efficiency and team work.
  • Served as the primary escalation point for the resolution of technical solution complications. Facilitated resolutions, taking corrective actions and proactively identifying improvements to help ensure customer satisfaction.
Project Manager, PMO, 02/2004 - 09/2005
Milton Cat Buffalo, NY,
  • Lead negotiation efforts to integrate the IMAC (Install, Move, Add and Change) into data center integration procedures.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Brought projects in on-time and in accordance with budget and quality standards.
Project Manager/Business Analyst, 08/2001 - 11/2003
Mach 10 Media, LLC City, STATE,
  • Lead creative and technical teams in the development and implementation of multimedia, website development, application and database-driven projects, utilizing and incorporating the most advanced technologies.
  • Interact with clients throughout the life cycle of their projects, assuring deliverables, deadlines and project status and needs achieved.
  • Provide clients with problem analysis.
  • Analyze and create as well as assess and revise business plans to meet client needs and/or expectations of their projects.
  • Develop and compose all technical documentation, i.e. Project plans, specifications, process flowcharts, RFPs, etc.
  • Research advanced technologies to prepare for upcoming projects, company resume, and developers training, as well as to meet client’s project requirements.
  • Research market industries to develop a consistent project campaign for each client.
  • Lead teams into undertaking of projects, brainstorming ideas, creativity, functionality, interface and design to meet project requirements.
  • Defined customer technical and marketing requirements for on-line and for-print marketing campaigns.
Project Manager/Web Architect, 05/1998 - 08/2001
PLLC Inc, Asset Technologies, Incorporated City, STATE,
  • Responsible for creating and implementing UX designs, e-commerce and social media.
  • DBA, HTML scripting, CGI, .Com, Project Management, Customer Relations, Business Development, Marketing Business Development /,
Education and Training
Master of Science: Information Technology, Expected in
University of Phoenix - Phoenix, AZ,
Status -
  • Minor in Business
Bachelor of Science: Information Technology, Expected in
University of Phoenix - Phoenix, AZ,
Status -
Associate of Applied Science: Accounting, Expected in
Heald Business College - San Francisco, CA,
Status -
Air Traffic Controller Certification: , Expected in
USAF Technical Academy - Biloxi, MS,
Status -
Certification: , Expected in
Microsoft Azure - ,
Status -

Hybrid Cloud, Storage, Containers, Deploying and Securing

Certified Agile Leadership: Agile Leadership - Currently Enrolled, Expected in
Scrum Alliance - ,
Status -

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Heald Business College
  • USAF Technical Academy
  • Microsoft Azure
  • Scrum Alliance

Job Titles Held:

  • Technical Business Services Manager
  • Technical Project Manager
  • Project Manager, PMO
  • Project Manager/Business Analyst
  • Project Manager/Web Architect


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science
  • Air Traffic Controller Certification
  • Certification
  • Certified Agile Leadership

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