Technical Business Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Certified Business Analyst and Results-driven IT professional identifies and recommends improvements to organization software, hardware and business systems. Liaises with subject matter experts to gather business requirements and implement platforms and processes to address needs. Known for successfully optimizing systems to meet changing demands, enhancing collaboration and improving security. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware. Seeking new opportunities to expand skills while facilitating company growth.


Business Analysis Skills:

  • Requirement Elicitation
  • Requirement Life Cycle Management
  • Requirement Analysis and Design Definition
  • Business Process Modeling
  • Requirement Decomposing and Categorization
  • Functional and Non-Functional Requirement Creation
  • Measurable and Testable Requirements
  • Prototyping, Proof of Concept
  • Epic Creation, User Stories,
  • Business Requirement Document
  • Scope Modeling, Process Modeling
  • Business Modeling
  • Data Models
  • User Acceptance Testing (UAT)
  • Storyboard Mapping. Requirement Traceability
  • Business Value Analysis
  • Business Case Creation
  • Current/Future State Diagramming
  • Stakeholder Engagement
  • Closed/Open-Ended Questioning
  • Backlog Management
  • Gap Analysis
  • Prototype, Mockups
  • BA Tools and Techniques

BI and Data Analytic Tools:
• Power BI
• Excel V-Look-up and Pivot Tables

Technical Skills:

  • C, Angular, React, PHP
  • JavaScript, jQuery, HTML, CSS/ SCCS
  • MySQL, UI/UX
  • WordPress, Drupal, GIT/ SVN
  • Web Server: Acquia
  • Windows 7/10

Microsoft MS Office:
• Word, Excel, PowerPoint, Outlook, O365


  • Customer-oriented
  • Agile development methodologies
  • Scrum/Kanban
  • Application development
  • Self-starter
  • Dashboard creation
  • Testing and debugging
  • Information security
  • Leadership
  • Troubleshooting
  • Multitasking
  • Working collaboratively
Education and Training
: , Expected in
Global Information Technology - Lathrup Village, MI,

IT Professional Development Certificate Program:

  • IIBA endorsed Business Analyst (BA)
Bachelor of Science: Computer Science and Engineering, Expected in 2009
Visvesvaraya Technological University - Belgaum, India,

IIBA- International Institute of Business Analysis™
Certification of Capability in Business Analysis™ (CCBA)

SCRUMstudy - Accreditation Body for Scrum and Agile 2021

Scrum Fundamentals Certified (SFC™)

SIMPLILEARN Classroom training 2016

Information Technology Infrastructure Library (ITIL) Certification

Technical Business Analyst, 06/2020 to Current
Exact SciencesConcord, NH,
  • Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
  • Revamped existing system to improve or repurpose for greater effectiveness.
  • Expanded systems with new features and structural components.
  • Documented personnel feedback and developed solutions to address concerns.
  • Collected data in field, evaluated findings and produced reports and presentations.
  • Contributed to successful field deployment of business systems improvements.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Gathered, outlined and reviewed business requirements.
  • Troubleshot and resolved problems with programs and systems.
IT Analyst, 05/2013 to 08/2018
CaterpillarComer, GA,
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
  • Identified business requirements and devised implementation strategies to solve business problems.
  • Created UI/UX designs for mocking up the Business requirement for proof of concept.
  • Liaised with application development management, stakeholders, network team and platforms team to coordinate production support.
  • Led Salesforce and CRM integration using Java web services for data storage.
  • Integrated websites with SMTP or Clickatell for messaging service.
  • Conducted root cause analyses to formulate countermeasures to business missteps and improve operations.
  • Worked with cross-functional resources to implement direct marketing programs to increase customer base.
  • Reviewed risk management database reports for compliance and fraud prevention.
  • Reported findings on risk exposures to senior executives and board of directors.
  • Integrated new technologies to meet area requirements.
  • Contributed to successful field deployment of business systems improvements.
  • Collected data in field, evaluated findings and produced reports and presentations.
Software Developer, 10/2010 to 03/2012
Lee Transervices, Inc.City, State,
  • Designed front-end and back-end solutions for test-driven development.
  • Operated as part of continuous delivery pipelines, providing ongoing contributions to rapid development efforts.
  • Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
  • Developed websites using Drupal, PHP and MySQL
  • Prepared sprint, product backlog, and user manual.
  • Extracted HTML, developed webform and search functionalities, and performed unit testing.
  • Wrote compliance documents related to user manual, application knowledge document, and test script.
  • Localized site to six other countries (Singapore, Malaysia, Australia, New Zealand, China, and Korea).
  • Provided technical site maintenance for search engine optimization (SEO), link integrity, and navigation.
  • Supported website launch by collaborating with a network team for domain name system (DNS) pointing.
  • Coordinated escalation and resolution of major service issues. Reported critical outages promptly to management and business partners.
  • Configured and deployed sites in Acquia web server.
  • Executed source code version control using Git.
  • Contributed back-end development experience and collaborated on multiple APIs crucial to functionality.
  • Designed user-friendly software interfaces to simplify overall management.
  • Performed functional, non-functional, regression and performance tests for updated systems.
  • Collaborated with product and engineering team members to define and develop new product concepts.

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Resume Strength

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Resume Overview

School Attended
  • Global Information Technology
  • Visvesvaraya Technological University
Job Titles Held:
  • Technical Business Analyst
  • IT Analyst
  • Software Developer
  • Some College (No Degree)
  • Bachelor of Science