Experienced systems troubleshooter in both hardware and software, in-house and field service. Background in Building Automation Systems, Fire/Security Systems, Telecommunications, IT Administration, System Migrations, PC Repair and Software Support, Help Desk Support, Website Development, and Commercial Installation/Cabling (networks, relay circuits, component and equipment tie-ins).
Established a Radio Communications department for a major Los Angeles Water Company. Decreased network migration time by 75% (2000+ workstations) by developing a software solution. Created a Computer Repair department to service/support/monitor 45 Subway franchises. Planned, managed the installation and programming of a building automation system for a California Hospital (completed within 3 months of 12 month allotment). Responsible for quickly rectifying/repairing within 6 months major building controls (including fire/security) issues for a major Bank Data Center (received an award).
Various projects from PC/networking support, website development, software development and sales, producing instructional seminars for application training, authoring and sales of self-published technical books.
Responsible for support of in-house Windows 2008 and 2012 servers, employee workstations and peripherals, security cameras. Created a technical support department for PC tear-downs, repairs and security equipment testing. Also responsible for the POS and Security system installation, support, monitoring of 45 Subway restaurants (field service).
Responsibilities included microwave telecommunications installation/support. Building Automation system support. Base station and mobile radio installation/support (responsible for lowering corporate costs by creating the in-house radio department). PC installation/repair. Help-Desk support. Software development/installation/support. Network installation/support. Workstation migration support (2000+ stations). Systems cabling (Ethernet, fiber-optics, telephone, low-voltage).
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