MBA IT Professional with over ten years of experience in Information Systems Management, Technology, Education and Training. Support and administer network environment of one of the largest Gaming and Hotel Corporations in Las Vegas with emphasis on multi-level support of gaming and business systems. Accomplished educator: Increased student enrollment through effective teaching techniques, consistently receives excellent evaluations from students and peers. Detail oriented with strong planning and organizational abilities. Capable of managing several projects simultaneously.
Administer, grant, modify and revoke access to all programs and applications. Provide over the phone technical
assistance to all end users with an emphasis on trouble shooting user environment, applications, file recovery and
network connectivity. Support to over 40,000 users in network environment. Troubleshot client/server problems and
performed crash recovery. Performed hardware and software upgrades. Installed and configured workstations.
Archived data on nightly, monthly, and quarterly basis. Oversaw daily operations of UNIX environment with
an emphasis on report generation, server maintenance and user support.
INSTRUCTING/TRAINING Educated students for entry into the work force as IT professionals courses
included: fundamentals of operating systems, hardware maintenance, networking fundamentals and
technologies, Microsoft Office. Educated students for successful entry into the workforce, instruction
included: computer system fundamentals, software applications, and office management skills. Presented hands on
classroom computer instruction to continuing education students using different types of delivery media which
include: textbooks, MS PowerPoint presentations, overhead projector demonstrations, and lectures. Prepared
lesson plans in order to gauge and increase students skill levels. Developed curriculum and provided student
advisement. Maintained a thorough knowledge of instructional standards, practices, and methodologies for adult
learners through training courses, industry certifications and trade publications. Created case study projects
based on compilation of prior coursework. Evaluated student progress and implemented improvement plans as
As an Adjunct Instructor, taught a variety of computer courses in the Adult Education Curriculum including computer hardware fundamentals, software applications and systems management
Educated and prepared students for entry into the work force with an emphasis on computer systems fundamentals, software applications and office management skills. Successfully implemented teaching style and classroom management style based on a continuous open enrollment policy.
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