LiveCareer-Resume

tech support resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • TCP/IP and OSI oriented
  • SQL
  • HL7
  • DICOM
  • Proprietary data encryption and conversion to an industry standard format
  • Python
  • XML
  • Kali Linux
  • Packet tracer network mapping
  • Wireshark pcap analysis
  • PuTTY connections
  • SANS
  • GDPR
  • Windows Server
  • System debugging via I/O log aggregation and parsing
  • Nessus vulnerability scanning
  • OWASP top 10
  • OSINT focused
  • Shodan
  • Maltego
  • Burpsuite
  • Zenmap
  • Jack the Ripper
  • Group Policy Objects
  • System administration
  • Scripted system backups
  • Excellent communication skills
  • Average WPM 110
  • Clear and prompt documentation via ticketing portal
Education
Evergreen Valley College San Jose, CA, Expected in AAT Compsci : - GPA :

Lead a team in the planning and developmental stages of a network/database stack integrating data collected from proprietary IDT and third party sensors to conditionally control IoT based mechanical hardware. Data was aggregated within an AWS database.

College Of the Sequoias Visalia, CA, Expected in Associate of Science : - GPA :
San Jose City College San Jose, CA Expected in AAT Compsci : - GPA :
West Hills College Lemooore, CA, Expected in Associate of Science : - GPA :

Displayed strong academic excellence in Routing and Switching Essentials, System & Network Administration, Database Creation & Management, Computer Concepts, Systems Analysis and Design, and Internet Programming-HTML.

Garnered exposure to various hardware tools and virtual labs (TDR/OTDR's for incorrect wiremap/open circuits, tone probes and generators to locate specific cables, certifiers, etc).

Constructed a Cisco home lab:

- Catalyst 3550-48 Switches, Cisco 2610XM routers
- 9u rack
- GNS3/IOS/PuTTY setup and config
- COM connection via rollover/yost
- Datashark Network tool kit (crimper/punchdown/stripper/10/100BaseT cable tester)
- Spliced and terminated patch cables (EIA/TIA 568a&b/RJ45)

Certifications

Microsoft Office Specialist - May 2009
CompTIA Security+ - Jan 2018

(Currently working towards the Linux Foundation's Certified Kubernetes Administrator (CKA))
(Currently working towards Cisco's CCNA)

(Currently working towards Blockchain Council's Certified Blockchain Security Professional and Certified Smart Contract Developer)

Work History
Nmi - Tech Support
Schaumburg, IL, 06/2019 - 03/2020
  • Observed strict HIPAA compliance while acting as both a primary and after hours representative responsible for maintaining the Confidentiality, Integrity, and Availability of PHI (protected health information) and other sensitive data
  • Installed software updates and vulnerability patches on Windows Servers to prevent possible threats from penetrating networks and critical databases.
  • Integrated various Linux tools within local server testing environments in order to perform client/server and web application vulnerability assessments
  • Exhibited competitive tenacity to meet general and high profile site specific SLA's within a high volume call center, working up to 25-30 tickets at a time.
  • Displayed strong independence in tandem with critical teamwork values to determine specific use-case resolutions and escalations to Tier 2, Fields, Apps, and Engineering when acceptable.
  • Increased client to vendor confidence by delivering timely follow-ups with a customer service oriented tone, and taking the time to cover technical details with sensitive customers on a strict need-to-know basis .
  • Conferred with vendors such as GE and Epic to obtain proprietary conformance statements and complex software specific workflow solutions.
Ardent Health Services - Desktop Support Technician
Tulsa, OK, 04/2019 - 02/2020

Was trained in desktop rack and stack.

Wellstar Health System - Server
Dallas, GA, 10/2012 - 02/2019

Experienced with every Front of House position with a strong focus on customer service and teamwork.

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Resume Overview

School Attended

  • Evergreen Valley College
  • College Of the Sequoias
  • San Jose City College
  • West Hills College

Job Titles Held:

  • Tech Support
  • Desktop Support Technician
  • Server

Degrees

  • AAT Compsci
  • Associate of Science
  • AAT Compsci
  • Associate of Science

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