team lead resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a dedicated and ambitious individual with administrative leadership experience, networking with other district leaders, and a passion for creating a positive guest experience. I am looking to grow in the finance industry and discover opportunities where I can benefit others. I have superb communication skills and am able to articulate complex mathematical concepts concisely. I am able to make informed decisions quickly and with accuracy. I am a reliable, motivated, and personable worker with an aptitude to learn.
Skills
Production Monitoring
Resource Allocation
Workplace Safety
Quality Control
Problem-Solving
Issue Resolution
Overseeing Daily Activities
Goal Setting
Analytical Thinking
Evaluating Employee Work
Documentation and Reporting
Flexible Schedule
Work Planning and Prioritization
Coaching and Mentoring
Microsoft Services
Attention to Detail
Teamwork and Collaboration
Performance Evaluations
People Management
Onboarding and Orientation
Experience in Leadership
Debt and Credit Management
Exceptional Customer Service
Safe and Vault Operation
Currency and Coin Counter
Cash Dispenser Operation
Excellent Communication Skills
Payment Processing
Data Security and Validation
Data Governance
Experience
09/2022 to CurrentTeam LeadLong View Systems | Denver, CO,
Monitored team progress and enforced deadlines.
Collaborated with management team to implement new work procedures or policies.
Delegated daily tasks to team members to optimize group productivity.
Fostered positive employee relationships through communication, training and development coaching.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Vendor Check and Logging
Balancing Till
Cashier Balancing
09/2020 to 08/2022Team MemberChick-Fil-A | Richmond, VA,
Cashier Balancing
Balancing Till
Developed positive customer relationships through friendly greeting and excellent service.
Addressed customer needs, responding to specific requests.
Built and maintained working relationships with peers and upper management.
Looked for ways to go above and beyond job requirements.
Trained new team members using approved training materials and information.
Assisted newly hired team members by explaining company procedures and safety requirements.
Improved knowledge and productivity through continuous education and learning from senior team leaders.
Stayed informed of company and store updates from leadership.
Participated in and contributed to meetings by sharing concerns and ideas for improvements.
05/2020 to 08/2020Delivery DriverFood Dudes Delivery | Grand Junction, CO,
Transported and safely delivered items to prevent damage or loss.
Navigated routes with relevant map programs and GPS systems.
Handled merchandise in accordance with product handling standards.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obeyed traffic laws and follow established traffic and transportation procedures.
Delivered rush merchandise on tight schedules to meet customer targets.
Utilized street maps to plan and determine most efficient routes.
Loaded trucks and safely secured merchandise to prevent damage during transportation.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Loaded and unloaded vehicles at distribution center and delivery address.
09/2017 to 05/2020Concessions WorkerSilverspot Cinemas | Chapel Hill, NC,
Cashier Balancing
Balancing Till
Correctly received orders, processed payments and responded appropriately to guest concerns.
Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Quickly and efficiently processed payments and made accurate change.
Worked with teammates and openly invited coaching from management team.
Promptly reported complaints to supervisor for quick, efficient resolution.
Made and served coffee, tea and fountain drinks.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Counted and balanced registers.
Education and Training
Expected in 05/2019 to to Mechatronics Certification | MechatronicsTulsa Technology Center, Broken Arrow, OKGPA:
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