Team Lead resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated professional with excellent leadership and planning abilities focused on delivering high-quality products on tight schedules. Monitor, train and encourage employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

  • Production monitoring
  • Workplace safety
  • Resource allocation
  • Quality control
  • Equipment maintenance
  • Quality assurance
  • Technical skills
  • Project documentation
  • Customer needs assessment
  • Team leadership
  • Best practices and standards
  • Staff training
  • Oral and written communications
  • Vendor contracts and relationships
  • Strong collaborative skills
  • Documentation and materials
  • Team oversight
  • Mentoring and training
  • Operational support
  • Decision making
  • Computers and electronics
  • Windows operating systems
  • Peer training
  • Equipment Maintenance
  • Troubleshooting skills
  • Packing and shipping proficiency
  • Technical knowledge
  • MS Office
  • Organization
  • Supervision
  • Problem resolution
  • Customer service
  • Project organization
  • Team building
  • Team management
Work History
08/2019 to Current
Team Lead Peddle Austin, TX,
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Compiled and analyzed sales figures to determine best approaches to improve sales as well as performance.
  • Trained new employees on the POS and Passport gas portal.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Delegated daily tasks to team members to optimize team productivity.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Completed ongoing quality checks on perishable products, closely following strict quality assurance guidelines.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
02/2019 to 08/2019
Senior Sales Associate Tapestry, Inc. Rosemont, IL,
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Achieved sales targets regularly to enable sustained growth.
  • Identified low turn stock and used various strategies to move them, saving space and increasing capital.
  • Demonstrated new products to customers by allowing customers to visually see how products work and by sampling.
  • Assisted sales manager in creating detailed plan-o-grams to maximize space and optimize display for merchandise.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
  • Educated junior associates on sales plans, personal goals and incentives to motivate them.
  • Operated Point of Sale transactions efficiently and accurately.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Used strong negotiation and persuasion skills to sell advertising products and services.
  • Identified new customer opportunities through careful study of advertising markets.
  • Created sales presentations to promote advertising benefits to potential customers.
  • Participated in corporate sales trainings to improve skills set and learn new selling techniques.
  • Exceeded department expectations for productivity and accuracy levels.
  • Optimized revenue levels by developing engaging promotional programs.
08/2017 to 06/2019
Volunteer Yavapai College Prescott, AZ,
  • Collaborated with others to discuss new fundraising opportunities.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Volunteered over 1000+ hours with Coder Elementary helping with grades K-5 on various field trips, special events and lunch room monitoring.
  • Modeled social, behavioral and physical skills to promote development and improve classroom management.
  • Communicated needs and issues to appropriate supervisors in timely fashion.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Monitored special group events and off-site field trips.
06/1995 to 12/1997
Customer Service Representative Ryder System Belvidere, IL,
  • Boosted sales revenue by skillfully promoting diverse health benefit plan options.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Recommended different health insurance companies to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Expected in 12/1992
High School Diploma:
Spangdahlem AFB Academy - Spangdahlem, Germany,
Additional Information

Employee of the month July 2019

Highest Reward percentage for October 2019

Valid TABC permit

Valid Food Handlers permit

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Resume Overview

School Attended

  • Spangdahlem AFB Academy

Job Titles Held:

  • Team Lead
  • Senior Sales Associate
  • Volunteer
  • Customer Service Representative


  • High School Diploma

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