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Team Development Consultant/Improvement Advisor Resume Example

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Amanda
Gayken
Professional Summary

Enthusiastic and accomplished Team Development Consultant and Improvement leader with comprehensive experience in aspects of workforce planning and developmentincluding training, mentoring, work culture enhancement, and professional development. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
  • Program & Project Management
  • Process improvement
  • Operational improvement
  • MS Office
  • Strategic Planning & Execution
  • Employee Engagement Strategies
  • Talent Identification/Alignment
  • Quality Assurance/Control
  • Best Practice Implementation
  • Policy Development/Improvement
  • Employee/Labor Relations
  • Team Management/Leadership
  • Training & Mentoring
  • Cross-Functional Collaboration
  • Conflict Resolution & Mediation
  • Relationship building and management
  • Human Centered Design
Education
Western Governors UniversitySalt Lake City, UT08/2015MBA: Healthcare Management
Concordia UniversityPortland, OR12/2009Bachelor of Science: Healthcare Administration
  • Graduated summa cum laude
  • Member of Sigma Beta Delta National Honor Society
  • Awarded College of Health and Human Services Graduate of the Year
Mt. Hood Community CollegeGresham, OR06/2006Associate of Arts: General Studies
Certifications
  • Certified Business Consultant
  • Healthcare Project Management
  • Improvement Advisor
  • Lean Six Sigma Black Belt
  • Certified Pharmacy Technician
Work History
Kaiser Permanente- Team Development Consultant/Improvement Advisor
Portland, OR03/2013 - Current
  • Coach and partner with Primary Care, Specialty Care, Ancillary Service teams to align project goals with business strategy and define project milestones.
  • Provide guidance and oversight on multiple individual team projects simultaneously for development and implementation.
  • Develop and updated tracking spreadsheets using Excel.
  • Evaluate performance against mutually agreed upon metrics.
  • Developing and executing strategic performance improvement initiatives for frontline teams; via Model for Improvement and Lean Six Sigma
  • Successfully mentored multiple Improvement Advisor Candidates and Healthcare Project Managers
  • Development of effective improvement plans annually.
  • Assist various departments with change by communicating new improvement plans and expectations.
  • Motivating frontline teams to take ownership of operating strategy and cascaded goals, driving quality, cost efficiency, and safety
GaykenCorp DBA G-Limos/Twilite Limos/Premier Auto - Managing Co-Owner
Gresham, OR11/2010 - 09/2013
  • Partnered with local Job Corps to provide students with hands-on work experience
  • Managed 6-8 employees and Independent contractors by supervising daily tasks.
  • Developed and maintained relationships with local business and suppliers through continual communication and engagement.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Led business planning, developed market strategy and established direct procurement of products from vendors.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall operational costs.
  • Maintained cleanliness and organization of vehicle workspace, working closely with employees to standardize tasks.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Kaiser Permanante - Pharmacy Technician
Portland, OR11/2001 - 03/2013
  • Dispensed medications and counseled customers on matters relating to insurance coverage, limits, and co-payments
  • Managed $500K pharmacy inventory by tracking stock levels, anticipating order needs, and removing outdated medications
  • Led and coached pharmacy team in inventory management, pharmacy systems software, and outpatient pharmacy practices
  • Designed, developed, and implemented training modules to facilitate continuous staff improvement
  • Reconciled invoices and verified purchase history to ensure compliance with department budget objectives
  • Partnered with management and labor to establish best practices as member of Inventory Improvement Committee
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted, measured, and compounded medications following standard procedures.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Set up and modified patient profiles in pharmacy system to include current information such as demographics, allergies, medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient..
  • Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Informed patients of healthcare gaps
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Resume Overview

Companies Worked For:

  • Kaiser Permanente
  • GaykenCorp DBA G-Limos/Twilite Limos/Premier Auto
  • Kaiser Permanante

School Attended

  • Western Governors University
  • Concordia University
  • Mt. Hood Community College

Job Titles Held:

  • Team Development Consultant/Improvement Advisor
  • Managing Co-Owner
  • Pharmacy Technician

Degrees

  • MBA : Healthcare Management
    Bachelor of Science : Healthcare Administration
    Associate of Arts : General Studies

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