Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Conflict management
  • Improving processes
  • Quality controls
  • Strategic planning
  • Coaching and Mentoring
  • Schedule Coordination
  • Staff Development and Training
  • Recruitment and Hiring
  • Excel
  • Team Management and Supervision
  • Report Preparation and Analysis
  • Decision Making
  • Program Development
  • Honesty and Integrity
  • Meeting Coordination and Support
  • Multitasking and Prioritization
  • Microsoft Office
  • Leadership and Change Management
Work History
Target Guest Service Supervisor, 12/1998 - 06/2021
Unitypoint Health Community Bible Church, IA,
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Trained junior team members in customer service strategies and property policies.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Coached employees through day-to-day work and complex problems.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Performed quality control and monitored work performance standards.
  • Recruited, hired and trained personnel.
  • Acted as liaison between sales, operations and crews.
  • Presented on-site customer demonstrations and coaching.
  • Managed, documented and communicated job changes to appropriate parties.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Resolved account issues to build rapport and relationships with clients.
Unit Secretary, 01/2005 - 03/2020
Martin Marietta Cumming, GA,
  • Managed incoming calls and directed to appropriate department.
  • Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
  • Monitored inventory levels and advised management of need for replenishment.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Processed lab paperwork and requests according to physicians' orders.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Communicated with outside facilities for scheduling tests or surgeries.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Developed training protocols for new unit secretaries.
  • Supported office staff and operational requirements with administrative tasks.
  • Reviewed and maintained charts for completeness and compliance with EMR guidelines.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Facilitated lab orders and medication administration.
  • Drafted unit correspondence, including memos, emails and department updates.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
  • Processed forms required for insurance approvals for scheduled procedures and office visits.
  • Answered high volume of telephone calls and directed callers to appropriate personnel.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
  • Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
  • Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Proofread documents and correspondence for accuracy and completeness.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Facilitated patient prescriptions, including new, refills, faxes and prescription pre-authorizations.
  • Followed-up and documented patients' condition after surgery or other invasive procedures.
  • Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.
Human Resources Representative, 01/2004 - 03/2020
Beaumont Health System City, STATE,
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in oracle.
  • Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Developed and facilitated all new-hire orientations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Facilitated criminal background check process for new hires.
  • Assisted with meetings and presentations within company.
  • Recruited and screened qualified potential employees.
  • Answered employee inquiries regarding health benefits and 401k options.

Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.

Associate of Arts: Medical Administrative, Expected in
Everest Institute - Southfield, MI,
Bachelor of Science: Business Health Administration And Management, Expected in 08/2022
University of Phoenix - Southfield, MI,

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Resume Overview

School Attended

  • Everest Institute
  • University of Phoenix

Job Titles Held:

  • Target Guest Service Supervisor
  • Unit Secretary
  • Human Resources Representative


  • Associate of Arts
  • Bachelor of Science

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