target guest service supervisor resume example

• Managed incoming calls and directed to appropriate department.
• Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
• Monitored inventory levels and advised management of need for replenishment.
• Organized paperwork such as charts and reports for office and patient needs.
• Processed lab paperwork and requests according to physicians' orders.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Executed administrative duties to facilitate unit tasks and meet team goals.
• Communicated with outside facilities for scheduling tests or surgeries.
• Transcribed doctors' medication orders, lab test requests and care plans.
• Coordinated front office duties, including customer service, patient scheduling and billing.
• Developed training protocols for new unit secretaries.
• Supported office staff and operational requirements with administrative tasks.
• Reviewed and maintained charts for completeness and compliance with EMR guidelines.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Facilitated lab orders and medication administration.
• Drafted unit correspondence, including memos, emails and department updates.
• Maintained current and accurate medical records for patients.
• Enhanced office productivity by handling high volume of callers per day.
• Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
• Processed forms required for insurance approvals for scheduled procedures and office visits.
• Answered high volume of telephone calls and directed callers to appropriate personnel.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
• Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
• Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
• Proofread documents and correspondence for accuracy and completeness.
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
• Facilitated patient prescriptions, including new, refills, faxes and prescription pre-authorizations.
• Followed-up and documented patients' condition after surgery or other invasive procedures.
• Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.

• Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
• Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in oracle.
• Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
• Addressed employee conflicts with appropriate urgency, following all corporate procedures.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Developed and facilitated all new-hire orientations.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Facilitated criminal background check process for new hires.
• Assisted with meetings and presentations within company.
• Recruited and screened qualified potential employees.
• Answered employee inquiries regarding health benefits and 401k options.

Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.