Systems Administrator (Technical Services) Resume Example Company Name

SYSTEMS ADMINISTRATOR (TECHNICAL SERVICES)

Professional Summary

Enthusiastic Linux System Administrator, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Networking and Motivated to learn, grow and excel in Cybersecurity.

Education

No DegreeCybersecurity Certificate ProgramGwinnett Technical CollegeCity, Expected in May 2022

Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Familiar with firewalls, IDS/IPS, SEIM, access control and load-balancing
Performed troubleshooting for Juniper, Cisco and packet analysis.
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Learned firewall and VPN management, security and incident response.
Conducted security audits to identify vulnerabilities.
Researched and developed new computer forensic tools.

Bachelor of ScienceBusiness /MarketingAlbany State UniversityCity, State | 1993

Skills

RedHat Enterprise Linux
Software Maintenance
Hardware & Software Troubleshooting
Hardware and software installation
System monitoring
Server Management
Microsoft Dynamic CRM
ServiceNow
Jira/confluence
Security logging
Penetration testing
Security vulnerability assessment

Patching
Wireshark software
Nagios monitoring software
Symantec Endpoint Protection
Linux Shell Scripting
SNMP monitoring
IP address structure
VLAN aggregation
Network security systems
Firewall management tools
Cisco equipment familiarity

Work History

Company NameSystems Administrator (Technical Services) | City, State | April 2017 - January 2021

Maintained flexible schedule and responded to after-hours and weekend emergencies
Supported 200 microsoft windows 2016 servers
Handled 100+ incoming calls to address customer inquiries and concerns
Resolved systems problems, improved operations and provided exceptional client support
Installed, configured, and maintained Linux systems using RedHat Enterprise
Consistently met deadlines and requirements for all production work orders
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Established requirements for new systems and modifications
Maintains web server and application servers for various software applications
Ensured network, system and data availability and integrity through preventative maintenance and upgrades
Provided continued maintenance and development of bug fixes and patch sets for existing web applications
Troubleshoot escalate and/or resolve customer related issues
Assessed allocation of resources
Assisted in post-implementation troubleshooting of new applications and application upgrades
Management of AIX and Linux servers within virtualized environment
Resolve Zabbix alerts regarding backups, hard drive failures, batch job issues, printer issues, etc
Utilized Netcool and Nagios monitoring tools
Responsible for fulfilling user requests, resolving service failures fixing problems as well as carrying out routine operational tasks for business organizations
Monitor operational support systems to proactively identify service in performance, process and event monitoring
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
Coordinate with other departments to troubleshoot and resolve incidents
Perform hands on problem determination and report break fix issues to vendor/carrier or service technicians
Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
Monitored computer virus reports to determine when to update virus protection systems.
Utilize Microsoft Dynamic CRM and Jira to log all requests and server activities
Utilize Service Now Express tracking system to create trouble tickets for customer related issues
Utilize Confluence for all documents and procedures
SSL certificate website support
Resolved issues and escalated problems with knowledgeable support and quality service
Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
Interacted with clients to resolve issues and answer software-related questions.
Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.

Company NameNetwork Operations Specialist (Weekend Shift) | City, State | March 2016 - September 2019

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Provided first-level support for all server class systems
Provided continued maintenance and development of bug fixes and patch sets for existing web applications
Ensured network, system and data availability and integrity through preventative maintenance and upgrades
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
Monitors MySQL database for errors
Resolve Zabbix alerts regarding backups, hard drive failures, batch job issues, printer issues, etc
Utilize Confluence to log all requests and server activities
SSL certificate website support
Resolved issues and escalated problems with knowledgeable support and quality service
Managed system-wide operating system and software deployments, as well as any related upgrade problems.
Answered and triaged requests for assistance in order to provide top-notch support.
Increased customer satisfaction by resolving application and systems issues.
Conducted security audits to identify vulnerabilities.
Monitored computer virus reports to determine when to update virus protection systems.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Company NameSystem Administrator | City, State | November 2000 - March 2016

Maintained flexible schedule and responded to after-hours and weekend emergencies
Completed reports detailing network and systems performance, costs and downtime issues
Provided second-level support for all server class systems
Resolved issues and escalated problems with knowledgeable support and quality service
Worked on large enterprise and business critical applications
Established requirements for new systems and modifications
Maintains web server and application servers for various software applications
Assessed allocation of resources
Assisted in post-implementation troubleshooting of new applications and application upgrades
Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
Management of AIX and Linux servers within virtualized environment
Maintain and create application installation documentation
Monitor operational support systems to proactively identify service in performance, process and event monitoring
Provides 24x7 on call support within team rotation

Resume Overview

School Attended

Gwinnett Technical College
Albany State University

Job Titles Held:

Systems Administrator (Technical Services)
Network Operations Specialist (Weekend Shift)
System Administrator

Degrees

No Degree Cybersecurity Certificate Program
Bachelor of Science Business /Marketing

Systems Administrator (Technical Services) Resume Example

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