Enthusiastic Linux System Administrator, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Networking and Motivated to learn, grow and excel in Cybersecurity.
Education
Gwinnett Technical CollegeLawrenceville, Ga, Expected in 05/2022 – –No Degree:Cybersecurity Certificate Program - GPA:
Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Familiar with firewalls, IDS/IPS, SEIM, access control and load-balancing
Performed troubleshooting for Juniper, Cisco and packet analysis.
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Learned firewall and VPN management, security and incident response.
Conducted security audits to identify vulnerabilities.
Researched and developed new computer forensic tools.
Albany State UniversityAlbany, GAExpected in 1993 – –Bachelor of Science:Business /Marketing - GPA:
Skills
RedHat Enterprise Linux
Software Maintenance
Hardware & Software Troubleshooting
Hardware and software installation
System monitoring
Server Management
Microsoft Dynamic CRM
ServiceNow
Jira/confluence
Security logging
Penetration testing
Security vulnerability assessment
Patching
Wireshark software
Nagios monitoring software
Symantec Endpoint Protection
Linux Shell Scripting
SNMP monitoring
IP address structure
VLAN aggregation
Network security systems
Firewall management tools
Cisco equipment familiarity
Work History
Avidxchange - Systems Administrator (Technical Services) Los Angeles, CA, 04/2017 - 01/2021
Maintained flexible schedule and responded to after-hours and weekend emergencies
Supported 200 microsoft windows 2016 servers
Handled 100+ incoming calls to address customer inquiries and concerns
Resolved systems problems, improved operations and provided exceptional client support
Installed, configured, and maintained Linux systems using RedHat Enterprise
Consistently met deadlines and requirements for all production work orders
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Established requirements for new systems and modifications
Maintains web server and application servers for various software applications
Ensured network, system and data availability and integrity through preventative maintenance and upgrades
Provided continued maintenance and development of bug fixes and patch sets for existing web applications
Troubleshoot escalate and/or resolve customer related issues
Assessed allocation of resources
Assisted in post-implementation troubleshooting of new applications and application upgrades
Management of AIX and Linux servers within virtualized environment
Responsible for fulfilling user requests, resolving service failures fixing problems as well as carrying out routine operational tasks for business organizations
Monitor operational support systems to proactively identify service in performance, process and event monitoring
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
Coordinate with other departments to troubleshoot and resolve incidents
Perform hands on problem determination and report break fix issues to vendor/carrier or service technicians
Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
Monitored computer virus reports to determine when to update virus protection systems.
Utilize Microsoft Dynamic CRM and Jira to log all requests and server activities
Utilize Service Now Express tracking system to create trouble tickets for customer related issues
Utilize Confluence for all documents and procedures
SSL certificate website support
Resolved issues and escalated problems with knowledgeable support and quality service
Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
Interacted with clients to resolve issues and answer software-related questions.
Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
Assessed and modified operational procedures and tools to achieve optimum quality control.
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