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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Linux System Administrator, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Networking and Motivated to learn, grow and excel in Cybersecurity.

Education
Gwinnett Technical College Lawrenceville, Ga, Expected in 05/2022 No Degree : Cybersecurity Certificate Program - GPA :
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
  • Familiar with firewalls, IDS/IPS, SEIM, access control and load-balancing
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Demonstrated strong analytical, troubleshooting and problem-solving skills.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Learned firewall and VPN management, security and incident response.
  • Conducted security audits to identify vulnerabilities.
  • Researched and developed new computer forensic tools.
Albany State University Albany, GA Expected in 1993 Bachelor of Science : Business /Marketing - GPA :
Skills
  • RedHat Enterprise Linux
  • Software Maintenance
  • Hardware & Software Troubleshooting
  • Hardware and software installation
  • System monitoring
  • Server Management
  • Microsoft Dynamic CRM
  • ServiceNow
  • Jira/confluence
  • Security logging
  • Penetration testing
  • Security vulnerability assessment
  • Patching
  • Wireshark software
  • Nagios monitoring software
  • Symantec Endpoint Protection
  • Linux Shell Scripting
  • SNMP monitoring
  • IP address structure
  • VLAN aggregation
  • Network security systems
  • Firewall management tools
  • Cisco equipment familiarity
Work History
Avidxchange - Systems Administrator (Technical Services)
Los Angeles, CA, 04/2017 - 01/2021
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Supported 200 microsoft windows 2016 servers
  • Handled 100+ incoming calls to address customer inquiries and concerns
  • Resolved systems problems, improved operations and provided exceptional client support
  • Installed, configured, and maintained Linux systems using RedHat Enterprise
  • Consistently met deadlines and requirements for all production work orders
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
  • Established requirements for new systems and modifications
  • Maintains web server and application servers for various software applications
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
  • Troubleshoot escalate and/or resolve customer related issues
  • Assessed allocation of resources
  • Assisted in post-implementation troubleshooting of new applications and application upgrades
  • Management of AIX and Linux servers within virtualized environment
  • Resolve Zabbix alerts regarding backups, hard drive failures, batch job issues, printer issues, etc
  • Utilized Netcool and Nagios monitoring tools
  • Responsible for fulfilling user requests, resolving service failures fixing problems as well as carrying out routine operational tasks for business organizations
  • Monitor operational support systems to proactively identify service in performance, process and event monitoring
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
  • Coordinate with other departments to troubleshoot and resolve incidents
  • Perform hands on problem determination and report break fix issues to vendor/carrier or service technicians
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Utilize Microsoft Dynamic CRM and Jira to log all requests and server activities
  • Utilize Service Now Express tracking system to create trouble tickets for customer related issues
  • Utilize Confluence for all documents and procedures
  • SSL certificate website support
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Interacted with clients to resolve issues and answer software-related questions.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Assessed and modified operational procedures and tools to achieve optimum quality control.
Linq3 Technologies LLC - Network Operations Specialist (Weekend Shift)
City, STATE, 03/2016 - 09/2019
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
  • Provided first-level support for all server class systems
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
  • Monitors MySQL database for errors
  • Resolve Zabbix alerts regarding backups, hard drive failures, batch job issues, printer issues, etc
  • Utilize Confluence to log all requests and server activities
  • SSL certificate website support
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Managed system-wide operating system and software deployments, as well as any related upgrade problems.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Increased customer satisfaction by resolving application and systems issues.
  • Conducted security audits to identify vulnerabilities.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Primerica - System Administrator
City, STATE, 11/2000 - 03/2016
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Completed reports detailing network and systems performance, costs and downtime issues
  • Provided second-level support for all server class systems
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Worked on large enterprise and business critical applications
  • Established requirements for new systems and modifications
  • Maintains web server and application servers for various software applications
  • Assessed allocation of resources
  • Assisted in post-implementation troubleshooting of new applications and application upgrades
  • Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
  • Management of AIX and Linux servers within virtualized environment
  • Maintain and create application installation documentation
  • Monitor operational support systems to proactively identify service in performance, process and event monitoring
  • Provides 24x7 on call support within team rotation

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Resume Overview

School Attended

  • Gwinnett Technical College
  • Albany State University

Job Titles Held:

  • Systems Administrator (Technical Services)
  • Network Operations Specialist (Weekend Shift)
  • System Administrator

Degrees

  • No Degree
  • Bachelor of Science

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