Support Associate Level Iii Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in organization and working in 24/7 uptime environment.

  • Responsible
  • Kind
  • Organized
  • CPR
  • Teamwork
  • Professional
  • Punctual
  • Adaptable
  • Customer Service
  • Data Entry
Work History
12/2019 to 09/2020 Support Associate Level III Gardaworld | Fairfield, CA,
  • Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. The Support Associate Level III shall perform all duties required by the Support Associate Level II including, but not limited to, the following:.
  • Reviewed varies types of Passport application (i.e DS-82, DS-11, DS 5504, DS 4085, and re- entry applications) data to ensure completed basic information is recorded accurately into TDIS systems.
  • Attach proper paperwork to application to continue the EF/AR process Insuring TDIS screen is updated with the correct suspense information.
  • Generate Informational Request Letters (IRLs) that clearly convey requests for additional documentation or information to passport applicants.
  • Generate corrective correspondence for acceptance agents.
  • Verify all applications to determine the proper payment for expedite service.
  • Attach the proper paperwork to application to continue the EF/AR process.
  • Generate IRLs and email or call Expedite Fee (EF)/Application Response (AR) applicants.
  • Receive undeliverable Passports, requesting issued applications from QC, and resolving mailing problems.
  • Perform Quality Control in verifying that application data matches Passport processing data.
  • Assist in training lower level Support Associates in job functions, duties, and tasks.
  • Communicate with passport acceptance facility program managers under the direction of the CSM.
  • Identify and take initiative to report trends or patterns in the volume or nature of inquiries handled.
  • Write recommended findings in a clear and concise manner that summarize the information gathered and identified during research.
  • Perform analyses on passport cases being suspended to identify trends that may be useful in future research that is being conducted sent to Passport Specialists.
  • Identify errors and areas for improvement in memos associated with these applications.
  • Demonstrated computer skills for data entry and answered broad variety of e-commerce inquiries.
11/2017 to 02/2019 Bank Teller Adventist Healthcare | Odenton, MD,
  • As a bank teller at Wells Fargo, my position required me to process customer transactions such as: deposits, withdraws, cashing checks etc.
  • I assisted the customers with using the ATMs when needed and informed them of policy changes when occurred.
  • In dual control, myself and another authorized team member would accept large cash shipments which involved thousands of dollars and verifying highly accurate, high-volume money counts via both manual and machine-driven approaches.
05/2016 to 09/2017 Patient Transporter Schlotzsky's Deli | Cleburne, TX,
  • Analyzed patients' medical conditions to identify proper mode of transport.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
  • Comforted patients and families by offering support and encouragement.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
12/2014 to 03/2016 Shift Leader Papa Johns Pizza | City, STATE,
  • Monitored food preparation, production and plating for quality control.
  • Oversaw oven and cleaned all equipment after every shift.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Used POS system to enter orders, process payments, and issue receipts.
Expected in 06/2015 High school Diploma | Esperanza Academy Charter High School, Philadelphia, PA, GPA:

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Resume Overview

School Attended
  • Esperanza Academy Charter High School
Job Titles Held:
  • Support Associate Level III
  • Bank Teller
  • Patient Transporter
  • Shift Leader
  • High school Diploma