Focused, detail-oriented Security Supervisor with more than 15 years experience in the security field.
Government security clearance
Superior customer service
Conflict resolution techniques
Incident report writing
Excellent communication skills
Accurate and detailed
Strong work ethic
Supervisory Transportation Security Officer, 01/2006 to Current Department of Homeland Security – East Boston, MA
Responsible for supervising personnel performing pre-board screening of persons and their carry-on and checked baggage.
Responsible for overseeing the screening checkpoint on a day-to-day basis to include equipment and personnel.
Responsible for implementing security-screening procedures that are central to the TSA objectives that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft.
Responsible for directing the work of subordinate employees.
Responsible for setting priorities, assigning tasks, monitoring and evaluating performance, coaching and developing employee capabilities.
Lead Transportation Security Officer, 07/2004 to 01/2006 Department of Homeland Security – East Boston, MA
Oversees the screening checkpoint on a day-to-day basis to include equipment and personnel.
Identifies, distributes, and balances workload and tasks among employees in accordance with established work flow and skill level.
Conducts screening of passengers and baggage.
Monitors the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers.
Implements security-screening procedures that are central to TSA objectives that will serve to protect the traveling public by preventing any dangerous objects from being transported onto an aircraft.
Maintains communication with supervisors regarding any issue that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
Resolves simple, informal complaints of employees and refers others, such as formal complaints and grievances to the supervisor.
Assumes all the responsibilities of the supervisor when no supervisor is available.
Transportation Security Officer, 07/2002 to 07/2004 Department of Homeland Security – East Boston, MA
Responsible for providing front line security and protection of air travelers, airports and airplanes.
Responsible for identifying dangerous objects in baggage and on passengers and preventing those objects from being transported onto aircraft.
Use diverse, cutting edge electronic detection and imaging equipment.
Perform various tasks such as hand-wanding, pat down searches, operation of x-ray machines, walk through metal detectors and ETD machines, baggage screening and ticket review, throughout the shift.
Landscaping Business, 03/2001 to 07/2002 Sel-Employed – Webster, MA
Specializing in lawn mowing, trimming and mulching
Spring and Fall clean-ups
Planting, seeding and fertilization
Residential Director, 01/2000 to 01/2001 Justice Resource Institute - The Butler Center – Westborough, MA
Responsible for managing a team of sixteen to twenty professionals who worked with eighteen adolescent boys in a secure treatment program designated to treat serious male juvenile offenders with pronounced emotional disturbances.
Responsible for the safety and security of all residents and on duty staff.
Responsible for hiring, weekly staff meetings, supervisions, evaluations, training and scheduling as well as the overall performance of the direct care staff.
Assistant Residential Director, 05/1999 to 01/2000 Justice Resource Institute - The Butler Center – Westborough, MA
Responsible for assisting the Residential Director in all of the previously stated duties.
Supervisor, 06/1998 to 05/1999 Justice Resource Institute - The Butler Center – Westborough, MA
Responsible for supervising eighteen male juvenile offenders in a secure treatment program.
Responsible for managing four to six residential counselors in the safe, secure and orderly administration of the shift.
Responsible for the daily administration of medication, writing of incident reports and resident progress notes.
Responsible for providing advocacy and counseling for the residents as well as appropriate intervention with potentially self-destructive/physically aggressive residents.
Assistant Supervisor, 10/1997 to 06/1998 Justice Resource Institute - The Butler Center – Westborough, MA
Responsible for assisting the shift supervisor in all the previously stated duties.
Responsible for all the duties of a residential counselor.
Residential Counselor, 10/1996 to 10/1997 Justice Resource Institute - The Butler Center – Westborough, MA
Responsible for providing unit security, advocacy and counseling for the Butler Center residents.
Responsible for providing appropriate intervention with potentially self-destructive/physically aggressive residents.
Bachelor of Science: Criminal Justice, 1996 Westfield State College - Westfield, MA