Supervisory Transportation Security Officer Resume Example
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SUPERVISORY TRANSPORTATION SECURITY OFFICER
Career Overview
Utilize my knowledge, through a variety of positions and life experiences to provide value to your organization. Excited to find a position that allows my passion to deliver and provide benefit to Comcast.
Core Strengths
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Work Experience
Supervisory Transportation Security Officer01/2003 to 07/2012Department Of Homeland SecurityBrooklyn Heights , OH
- Over 9 years of service as a Supervisor with the TSA, appointed as Acting Manager for a 45 day detail and as relief manager on several occasions.
- Led several team building activities to enhance our teams' knowledge, steer their focus on current threats,and build morale.
- Received several awards and accommodation letters for outstanding performance and attendance.
- Responsible for overseeing approximately 25 officers in a high stress, fast paced airport checkpoint.
- Responsible for monitoring officers' proficiency and adherence to Standard Operating Procedures to ensure the safety of the traveling public.
- Accountable to keep my officers at a high level of performance, using mentoring, training, monetary reviews and disciplinary actions when necessary.
- Personally trained in emergency response and conflict management.
- Certified as an X-ray operator and held a certificate to teach equipment maintenance along with an FCC short wave license.
- Skilled knowledge of Email, Outlook, Excel and Word
Lead Special Order Associate01/1998 to 01/2002Home Depot #276City , STATE
- As a Lead Customer Service Associate for Home Depot I gained a vast amount of experience and knowledge a number of areas in home improvement.
- Hired as Customer Service Associate, promoted to Lead, then Flooring Expediter, finally to Special Order Clerk in (3)three years.
- Awarded 20 merit badges for exceptional customer service, received several letters of commendation from customers and was elected Employee of the Month by Managers and Peers on three (3) occasions.
- Gained experience in customer relations, quote development, vendor relations, customer order management, return goods management and installation management.
Research/ Billing Department02/1984 to 01/1990Cablevision Of ChicagoCity , STATE
- Originally hired as a Customer Service Representative and was appointed within three (3) months to spearhead a new department.This department's main focus was to research and resolve customer complaints.
- Responsibilities ranged from mis-applied payments to major service repairs.
- Working closely with Sales, Engineering, Management and Collection Department I was able to resolve and retain 99% of customer complaints.
- I was one of 3 members participating in an Amnesty Program to retrieve bad debt and retain existing subscribers. We issued over $25,000 in credits by negotiating settlement agreements and brought in over $60,000 of debt and reconnection's.
- I gathered data and published a service code history chart for Customer Service Representatives to easily answer past service questions.
- I also wrote a procedure manual which explained specific things to look for and causes of certain issues so they could be easily resolved by my successor.
- I assisted all remote offices during personnel shortages and projected busy periods needing extra help such, as service take-overs and lineup changes which created extra walk-in customers.
- Our remote offices took payments and performed equipment testing and exchanges.
- I was a heavy participant in yearly physical inventory and computer entry of inventory data.
Educational Background
High School DiplomaOswego High School /Oswego, Illinois
Training/Certificates
- Conflict Management /Resolution Training
- Introduction to Supervision 2 week Course
- FCC Wireless License – CORES (Communication Response System) and MARS (Military Auxiliary Radio System) -Amateur Radio
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Resume Overview
School Attended
- Oswego High School /Oswego, Illinois
Job Titles Held:
- Supervisory Transportation Security Officer
- Lead Special Order Associate
- Research/ Billing Department
Degrees
- High School Diploma
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