Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

  • Social integration
  • Behavior modification
  • Educational support
  • Emotionally supportive
  • Activity and Event Planning
  • Superior communication skills
  • Reliable
  • Flexible
  • Friendly
  • People-oriented
  • Dependable
  • Multitasking
  • Organization
  • Computer skills
  • Progress reporting
06/2016 to Current Summer Nanny Diamond Resorts Corporation | Capistrano Beach, CA,
  • Accompanied family vacations to provide nonstop childcare services.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
02/2020 to 01/2021 Server Mynd | Denver, CO,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Provided exceptional service to 50+ customers per day at a high class establishment.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
01/2018 to 06/2019 Assistant Diamond Resorts Corporation | Cave Creek, AZ,
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Shampooed, conditioned and rinsed clients' hair.
  • Blow-dried, flat ironed, curled and styled clients' hair.
  • Assessed inventory levels every week to keep salon well-stocked with all needed items.
  • Collected payment from customers and scheduled next appointments.
08/2016 to 05/2017 Server Chick-Fil-A Inc. | City, STATE,
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Monitored and counted food stock and supplies to reorder on time.
  • Verified orders and bagged items for easy transport.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Organized food items on serving trays and in carry-out packages.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Effectively worked with teammates and openly invited coaching from management team.
Education and Training
Expected in 05/2017 High School Diploma | Alleluia Community School, Augusta, GA, GPA:
Expected in | Salon Surreal, Augusta, GA, GPA:
  • Completed professional development in Cosmetology

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Resume Overview

School Attended

  • Alleluia Community School
  • Salon Surreal

Job Titles Held:

  • Summer Nanny
  • Server
  • Assistant
  • Server


  • High School Diploma

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