STNA Resume Example
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STNA
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 6+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.
Skills
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Experience
STNAOct 2019 to Current
The Ridge At Lancaster － Lancaster , OH
The Ridge At Lancaster － Lancaster , OH
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Performed inventory by monitoring expiration of medical supplies and medications.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
HousekeeperAug 2018 to Apr 2020
Mercy Iowa City Rehabilitation Hospital － Coralville , IA
Mercy Iowa City Rehabilitation Hospital － Coralville , IA
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Bill CollectorNov 2016 to Aug 2018
Blitt & Gaines P.C. － Olathe , KS
Blitt & Gaines P.C. － Olathe , KS
- Secured payments by following up with customers which disregarded promise to pay.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Reviewed accounts to determine payment plan compliance.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Met demands of busy collections group by performing high volume of daily calls.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Overcame objections by applying advanced training and persuasion techniques.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
STNASep 2014 to Nov 2016
The Ridge At Lancaster － Lancaster , OH
The Ridge At Lancaster － Lancaster , OH
- Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Performed inventory by monitoring expiration of medical supplies and medications.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Explained various warnings, side effects and dosage requirements of medications.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Education and Training
High School DiplomaJun 1999Jane Addams Business Careers High School － City, State
STNA CertificateMar 2014Heart To Heart － City
Phlembotomy Tech CertificateJun 2016Med Cert － City
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Resume Overview
School Attended
- Jane Addams Business Careers High School
- Heart To Heart
- Med Cert
Job Titles Held:
- STNA
- Housekeeper
- Bill Collector
Degrees
- High School Diploma Jun 1999
STNA Certificate Mar 2014
Phlembotomy Tech Certificate Jun 2016
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