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STNA Resume Example

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STNA
Summary

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 6+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.

Skills
  • Regulatory compliance
  • Medical records management
  • Specimen collection
  • Monitoring fluids
  • General housekeeping ability
  • Documentation procedures expert
  • Medical terminology knowledge
  • Patient relations
  • Able to lift 150 pounds
  • Performing patient intakes
  • Quick problem solver
  • Helping with medication
  • Calm and level-headed under duress
  • Preparing meals
  • Grooming and bathing assistance
  • Valid Oh driver's license
  • Microsoft Office
  • Understands mobility assistance needs
  • Reliable transportation
Experience
STNAOct 2019 to Current
Company Name － City, State
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
HousekeeperAug 2018 to Apr 2020
Company Name － City, State
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Bill CollectorNov 2016 to Aug 2018
Company Name － City, State
  • Secured payments by following up with customers which disregarded promise to pay.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Reviewed accounts to determine payment plan compliance.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
STNASep 2014 to Nov 2016
Company Name － City, State
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Performed inventory by monitoring expiration of medical supplies and medications.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Explained various warnings, side effects and dosage requirements of medications.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Education and Training
High School DiplomaJun 1999Jane Addams Business Careers High School － City, State
STNA CertificateMar 2014Heart To Heart － City
Phlembotomy Tech CertificateJun 2016Med Cert － City
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Resume Overview

School Attended

  • Jane Addams Business Careers High School
  • Heart To Heart
  • Med Cert

Job Titles Held:

  • STNA
  • Housekeeper
  • Bill Collector

Degrees

  • High School Diploma Jun 1999
    STNA Certificate Mar 2014
    Phlembotomy Tech Certificate Jun 2016

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