Experienced customer service specialist with 3 years and 6 months of superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent and efficient multi-tasker. Worked in a busy, fast-paced call center. Committed to providing prompt, quick, and accurate service to a large volume of incoming calls. Expert at providing relevant information and options to effectively resolve issues. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. I bring unparalleled skills in customer relations, task prioritization and time management, also top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Offering empathy, reliability and enthusiasm for satisfying customers. Accomplished in providing unsurpassed support to demanding customers. Gifted in working with stressed, confused and upset individuals in need of benefits information. Committed to best-in-class customer service and maintaining professionalism. Demonstrated competencies in taking orders and updating documentation.
I also have knowledge of Criminal Justice, Profiling, Victimology and Forensic Psychology which I took as my electives to have a better understanding of investigations and to understand criminals and how they think. I am currently obtaining my Bachelor's of Science degree in Information Technology specializing in Cybersecurity and Forensics. I feel that my knowledge and skills can be an asset as an Analyst 1, CyberTipline.
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