sr manager quality engineering services resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A results driven and thought leader that thrives for collaboration and innovation in bringing Information technology solutions to complex business problems. Over 10 years of health care industry experience, over 12 years of IT leadership and over 21 years of experience in Information Technology industry and certified Scaled Agile Framework (SAFe) Practitioner.

  • Strategic Planning
  • Cross-functional collaboration across IT and Business teams
  • Production understanding
  • Good understanding of critical healthcare business end to end flows across enrollment, claims, provider, billing, encounters.
  • Product development
  • Project Planning/Management
  • Business case development and business acumen
  • Good understanding of critical healthcare applications like Facets & extensions and EDI.
Work History
04/2010 to Current Sr. Manager, Quality Engineering Services Exova | Shreveport, LA,
  • Responsible for ensuring quality of company's benefits management, enrollment, billing, claims processing & payment, encounters, authorizations and provider transactions of Core business applications.
  • Led the Quality Engineering Services teams for over 10 years in solution and delivery of strategic initiatives and state & federal mandates covering Core Business applications supporting all lines of businesses including Medi-Cal, Medicare, IFP, Specialty, ASO/Self-Funded, Fully Insured Commercial and HCQA areas.
  • Responsible for solution and delivery of Operations portfolio for Quality Engineering Services team across all applications, infrastructure changes, data services for over 9 years covering strategic solutioning with IT partners and Business stakeholders, building quality into the service delivery of key BSC initiatives, supporting production incident support across all applications and data services along with application lifecycle support
  • Responsible for leading and managing the team testing the Infrastructure changes supporting 150+ applications and Data services.
  • Accountable for ensuring quality of business configuration of company's 4000+ plans/products by providing a one-stop shop for all lines of business partners through an end to end testing and test automation.
  • Consistently managed annual operational & project portfolio budget of over $15M and a cross-functional team of 150+ employees & contractors spread across multiple locations in California, Arizona, Toronto and India.
  • Led teams focused on test automation that enabled to go from 2 automation test suites to 200+ automation test suites in 2 years yielding $1M per year continuous savings to the company and enable a faster delivery on Business requests.
  • Led teams focused on testing of Business process automation capabilities to help in the operational excellence of Business operations in Provider and Claims areas.
  • Led cross-functional Quality Engineering team for Promise Health Plan (PHP) member migration project across multiple BSC and PHP applications and data services. Worked closely with enterprise architecture teams, application design teams and business teams in orchestrating a successful end to end delivery process even with 40% reduction in the planned testing run way and saved $1.5M through test automation and test optimization across IT and business testing teams.
  • Led large portfolio of Shield Advance and Shield Advance Accelerate programs for Quality Assurance (QA) teams of over 250 team members in testing and deployment of solution delivery across Core business applications, EDI, Digital applications and Provider applications.
  • As plan/product technical QA lead, architected and established testing process, a bi-weekly production release delivery process, test automation and business relationships for Facets configuration testing of all BSC plan/products in 2011. The continuous testing efficiencies have saved over $10M so far for Business operations in last 9 years.
11/2007 to 03/2010 Quality Assurance Manager Megabyte Systems | City, STATE,
  • Responsible for setting up QA department and leading Shared Services portfolio of the company through strategic solutioning with internal business & IT teams and government offices of 22 of California counties.
  • Led the testing and deployment services for the company's move of applications from legacy platform to new technologies.
  • Work with analysts, architects, developers, QA teams, deployment teams and leadership to setup standard QA processes in every step of software lifecycle and ensured quality is built into the end to end process.
  • Worked with the CEO of the company and other executive leaders on a daily basis for ideation of new capabilities, quality controls and design & deliver solutions to support business needs.
  • Worked directly with Assessor, Auditor and Tax Collector departments of 22 counties of California for requirement gathering and solution delivery.
  • Architected a customized internal defect/issue management tool and an internal document storage application using .NET and SQL Server.
  • Established test automation team, identifying the right test automation tool and architected several automation flows that cut down our testing time by 50% within 1 year and enabled faster delivery on business needs.
07/2006 to 11/2007 Quality Engineer Consultant Sapient Corporation | City, STATE,

Led testing team for PeopleSoft modules upgrade and merger of Sprint and Nextel companies.

Worked with executive leadership of Sprint-Nextel, several business teams and IT portfolio leads on a daily basis around reporting of operational quality and excellence, demand prioritization and guiding business to effectively leverage technology.

Architected and led the end to end testing of Sprint-Nextel unified billing process, that helped Sprint-Nextel to become part of one of 5 vendors to get the $1B federal communications contract.

06/1999 to 08/2005 Design and Development Engineer Intel Corporation | City, STATE,
  • Coordinated technical requirements, scheduling and solution development for engineering design and test issues.
  • Performed analysis on semi-conductor chip technical designs and prototypes in development stage.
  • Worked on developing different functionalities across multiple chipsets using hard ware design languages like Verilog, VHDL, Perl in UNIX environment.
  • Architected PERL based development & testing automation tool and trained 120 users across multiple locations.
Expected in 1999 Master of Science | Electrical Engineering Arizona State University, Tempe, AZ GPA:
Expected in 1997 Bachelor of Engineering | Electrical Engineering Osmania University, Hyderabad, India, GPA:

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Resume Overview

School Attended

  • Arizona State University
  • Osmania University

Job Titles Held:

  • Sr. Manager, Quality Engineering Services
  • Quality Assurance Manager
  • Quality Engineer Consultant
  • Design and Development Engineer


  • Master of Science
  • Bachelor of Engineering

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