Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Expertise
Fifteen years of web project management and development experience with a full range of projects, small to large-scale on both IIS and CMS platforms. Particularly skilled in gathering business and functional requirement, wireframes, prototyping, proposals, statements of work and testing.
Resource Management (Vendor and Staffing), managing client expectations, scope, deliverables and project timeline and budgets.
Highly effective and trained in business communications
Vignette, Mambo, Joomla, (CMS) Content Management Systems, as well as Learning Content Management Systems, SharePoint, Wiki, WordPress,
HTML, ASP, PHP, JavaScript, XML (Ajax/Spry), SSI, Complex CSS, ActionScript
All Adobe (and formerly Macromedia) Suites ranging from version MX - CS5
Search Engine Optimization and Reporting - Webtrends, Google Analytics
Education
Howard Community CollegeColumbia, MDExpected in 2005 ā āBS:Computer Science - GPA:2004-2005 Howard Community College, Columbia, MD Additional courses for BS in Computer Science at UMD/CP
University of MarylandCollege Park, MDExpected in 2005 ā ā:Computer Science - GPA:2001-2005 University of Maryland, College Park, MD Computer Science
Franklin Pierce CollegeLebanon, NHExpected in 1999 ā ā:Computer Science - GPA:1997-1999 Franklin Pierce College, Lebanon, NH Computer Science
Granite State CollegeLebanon, NHExpected in 1997 ā ā:Business Management - GPA:1995-1997 Granite State College, Lebanon, NH Business Management
Kennebec Valley Vocational TechFairfield, MEExpected in 1993 ā āVocational:Business Communications - GPA:1991-1993 Kennebec Valley Vocational Tech, Fairfield, ME Business Communications Certifications & Additional Training
, Expected in ā āCertification:HFI Certified User Experience Analyst Training - GPA:* PMI/PMP Certification * HFI Certified User Experience Analyst Training (June 2015) * HFI Certified Usability Analyst
Certifications
PMP HFI Certified User Experience Analyst Training (June 2015) * HFI Certified Usability Analyst
Accomplishments
Experience
Cognizant Technology Solutions - Sr. Web Producer & Principal Web Project Analyst El Dorado Hills, CA, 11/2007 - Current
Manage the day-to-day activities, and special projects and apply BGE's user experience (UX) standards to the design, development and implementation of new content, sites and services. BGE has several Customer Self Serve (CSS) projects in progress to increase transactional services available online. BGE maintain several Internet and Intranet sites. The company is currently undergoing system platform change to SharePoint 2010, and conducting research for a redesign and overall process in order to centrally manage all sites within one BGE portfolio.
Develop and present proposed electronic communications project plans to clients at all levels.
Assist clients to develop, write and produce electronic communications and Web-based projects.
Apply leadership skills to the day-to-day management of a team effectively utilizing each team member to his/her fullest potential.
Serve as liaison between business area representatives, IT departments (BGE and CE), customer self-service teams and vendors to determine need, define scope and execute Web projects.
Apply project management skills to create and execute project work plans, prioritize and revise plans as appropriate to meet company goals and changing needs, track project deadlines and progress, and effectively communicate progress to stakeholders.
Manage vendor relationships and identifies resources needed within the team and assigns individual responsibilities.
Apply understanding of customer needs, business/functional requirements, Web standards and guidelines.
Recommend new technologies and techniques by staying abreast of current development and trends in Web technologies that would improve electronic communications and customer service.
Built interactive online learning tutorials in Flash, Action Script, JavaScript, CSS, HTML and CMS. I provided exceptional service by working closely with clients and managing their interactive learning portfolio projects from concept to completion.
Presented concepts and designs to clients for review and applied effective communications.
Prioritized and revised plans as appropriate to meet changing needs, track project deadlines, scope and progress, and effectively communicate progress to stakeholders
Perform quality control and review at all stages of production with client to ensure final product meets all defined requirements.
Independently manage assigned projects and work closely with team lead to ensure ensuring deliverables on-time and within budget. Worked closely with the Business Analysts to make sure projects meet necessary requirements and specifications.
Convert print material to web pages presenting concepts and designs to clients for review.
Prepare printable report data using InDesign for professional printers.
Design, development and maintenance. Maintained all areas of site on IIS servers (HTML, JS, AS, CSS) handling special design requests, and site expansions and 508 compliance testing.
Visual Data Systems - Designer City, STATE, 02/2001 - 02/2005
Main contact & customer liaison to customer base providing estimates, proposals and quotes.
Documented, scheduled, and assigned all incoming work-request tickets to team.
Developed, facilitated and managed lifecycle of SmartMap web projects. Managed from initial request to design, presentation, scope, development into launch and maintenance.
Achieved 100% on time project completion rate.
Provided technical support & trouble shooting, (SEO) search engine optimization and status reporting to over 120 clients.
Skills
Clients, Liaison, Css, Progress, User Experience, Customer Service, Hp-ux, Increase, Intranet, Leadership Skills, Microsoft Sharepoint, Project Management, Project Plans, Receptionist, Retail Sales, Sharepoint, Unix, Ux, Web Based, Web-based, Maintenance, Optimization, Proposals, Search Engine, Search Engine Optimization, Seo, Technical Support, Html, Training, Business Management, Cms, Content Management System, Flash, Javascript, Online Learning, Quality Control, Budget, Iis, Indesign, Internet Information Services, Printers, Team Lead, Testing, Actionscript, Ajax, Asp, Budgets, Content Management, Content Management Systems, Large-scale, Macromedia, Microsoft Office, Ms Office, Networking, Php, Premiere, Prototype, Prototyping, Software Training, Staffing, Vignette, Web Project Management, Webtrends, Wireframe, Wireframes, Xml, Parallel Method Invocation, Pmi, Pmi/pmp, Pmi/pmp Certification, Pmp, Pmp Certification, Usability
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