To obtain a senior IT support position on a successful and stable company that allows me to utilize all my years of technical experience for an outstanding support while providing dedication, responsibility, motivation and a great teamwork experience. Senior desktop support and analyst on a fast pace day trading Stock Market environment and company executive officials with an immediate and on the spot problem resolutions
A+, Active Directory, Apple, assembly, Bloomberg, C, cables, Cable, Cat 5, Charts, Cisco, com, Compaq, hardware upgrades, computer hardware, hardware, client, Dell, drivers, Electronics I, Electronics, email, network cabling, fast, fax machines, Gateway, hard drives, phone support, Hp, IBM, internet access, inventory, Lan, Laptops, Magic, Managing, market, mechanical, Microsoft Certified Professional, Excel, Microsoft Exchange, exchange server, Microsoft Office Suite, office, MS-Outlook, Win, Microsoft Windows, Windows, Win7, Win8, Windows OS, Win 8, Win 2000, 2K, NT Workstation, WinNt4.0, Win Nt, Nt4.0, migration, monitors, motherboards, network administrator, Network printers, network, networks, order entry, PBX, PC's, PC hardware, copiers, power supplies, PPTP, protocols, Ram, repairs, Research, Reuters, robotic, scanners, servers, soldering, SSL, switch, TCP/IP, technical support, tech support, Technician, telephone, phones, Phone, TV, trading system, troubleshooting, upgrades, video, video conferencing, Vista, VoIP, VPN, Wan, NT Server 4.0
Bilingual Lightspeed.com / ProfessionalTradingSolutions.comOctober 2010 to August 2014Sr. Help Desk analyst
Managing of Microsoft Windows accounts and permissions using Active Directory Microsoft Exchange management for company users Android, iPhone and Blackberry cell phone support and email configurations Above A+ Technician which includes down to the component removal and soldering on Laptops internal parts, PC motherboards, A/C power supplies etc Administration of VPN using the PPTP protocol and SSL server connections Highly skillful on the installation, implementation, and troubleshooting of various Windows platforms, including:Win8Pro,Win7Pro,Vista, XpPro, 2K, NT Workstation, NT Server 4.0 and light Apple OSX Managed the installations and maintenance of Wifi, Lan and Wan networks Ample experience setting up network protocols such as TCP/IP, Microsoft VPN (PPTP) Cisco-VPN client and SSL client connections Extensive PC and laptop troubleshooting, repairs, upgrades, and configuration on Dell, Gateway, Hp/Compaq, IBM/Lenovo's, hard drives and data recovery, partitioning software, rogue spyware & virus removal Windows Server troubleshooting and repairs, network switch connectivity, Cat 5 & RJ-45 repairs Network printers installation, PC's with multiple screens setup, KVM boxes, video splitters, Cable TV connections, video conferencing, VoIP & PBX telephone system management and repairs Lan administrator, VPN/SSL users support and day traders computer tech support Win 8 & 7 Pro + Xp Pro and light Apple support and administration, PC/Laptop hardware tech Phone technical support for aprox 1,700 day traders using remote controlling software like TeamViewer, SimpleHelp(SimpleHelp.com), Dameware, Windows RDP etc VPN and SSL customers and employee support and wireless network administrator VoIP phone tech and administrator using web management tools(FusionTel.com&NBSvoice.com) Network printers, copiers, fax machines, network scanners, TV coax cables repairs Drive mapping of sensitive company documents for company officials and assigning different levels of permissions, password resetting etc Roll out of 100 users at our local Manhattan office from Win Xp Pro to Win7 Pro, then responsible for any outdated hardware issues or hardware upgrades(ex:Ram,Win8 drivers or conflicts caused by Microsoft Windows updates or patches) Wi-Fi connection set up and support for all visitors Experinced with Android, Windows phones, iPhones, iPad emails and internet access and configurations Extensive troubleshooting of MS-Outlook problems(ex:corrupted .pst files, slow or exchange server disconnections, configurations etc).
Schonfeld Tools/Broadway TradingMarch 2001 to September 2010Sr. Desktop & Trading Technology Support
Managed a small team of IT desktop and hardware technicians responsible for aprox 250 stock market trading and company office computer equipment Over 10 years experience handling phone support for a fast pace day trading and remote users community, resolving their connection, PC problems and trading platform malfunctions Responsible for desktop troubleshooting and support in our executive office branch in NY Administration of domain accounts, passwords, roaming profiles on Windows servers 2008, 2003, and Win Nt Participated on the Active Directory migration of aprox 400 users Provided one-on-one training for new day traders on multiple trading platforms, charting applications, proprietary trading applications installation and maintenance L1 and L2 support for Black-Box automated traders and software developers Maintained accurate, complete, and up-to-date inventory records for the company's computer hardware equipment Responsible for troubleshooting, identifying and the removal of different viruses and rogue spyware First and second level response for trading system malfunctions and order entry issues Installation and troubleshooting the following third-party software: Reuters-Plus, Bloomberg, FastTrack, Thomson One, X-Trader and Magic Charts Experienced assembly of Cat 5, crossovers cables, troubleshooting with the use of a wire scopes Experienced with Microsoft Office Suite, including MS-Outlook, Excel, Google Docs and OpenOffice products Generated daily morning system reports to ensure that all services and computers were ready for our day traders and company management before the opening of the stock market day.
November 1999 to March 2000IT Consultant
PC + Windows OS and network cabling technician on a stock market/day trading company.
Worked on a WinNt4.0 roll-out of approximately 800 PC's and assisted on the support of the company's network and PC infrastructure.
New Brunswick ScientificAugust 1999Bio-Research Electronic Technician Edison, NJ
Electronics/mechanical Tech for Bio-Research and chemical research equipment including assembly, testing, troubleshooting, repairs of Bio-fermenters, incubators, orbital shakers, air samplers, touch screen monitors set-up for computerized laboratory equipment and robotic prototype units etc.
Installation and configuration PC hardware and Windows OS and to interact with of proprietary software used in process of industrial and laboratories research and fermentation.
Middlesex County CollegeMicrosoft Certified Professional
CertificateEdison, NJNt4.0Advance Server, Win 2000 and Xp pro
Above A+ skills and solid A+ class electronics experience
Middlesex County Technical SchoolCertificate: Advanced Electronics I & IIEast Brunswick, NJ