Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Seasoned Analyst with excellent planning and problem solving abilities. Offering over 20 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high workloads in fast-paced environments.

  • Microsoft Office, Word, Access, Excel, Power Point, Adobe, AS400, Office Logic, Paper Port, Microsoft Outlook, Lotus Notes, Foreclosure Processing System, LPS/Black Knight, Lenstar, Fidelity, TrusteeTrak, Fastrieve, Perfect Practice, CMS, P260, Repair Base, Client 360, First American Foreclosure Management System, LSAMS, Pacer, as well as rapid keyboarding skills (40+ WPM), FHA Connection, H2Online, VA Portal, USDA LLC
  • Helped implement procedures and reports to help minimize the number of re-foreclosures and improve client’s report cards.
  • Customer Service
  • Defect Analysis and Resolution
  • Resolving Problems and Incidents
  • Information Verification
  • Issue and Resolution Tracking
  • Organizational Skills
  • Attention to Detail
  • Teamwork and Collaboration
  • Customer Service Support
  • Microsoft Windows and Office
  • Tracking and Documentation
  • Verbal and Written Communication
  • Interpersonal Skills
  • Collaborative Team Player
  • Multitasking and Prioritization
  • Problem-Solving
  • Data Entry
  • Analytical and Methodical
  • Error Detection
  • Insurance Applications
Sr. Government Insuring Analyst, 10/2019 to Current
Mr Cooper, LLCCity, STATE,
  • Effectively communicate, work with, and build relationships with all levels of constituents including culturally and linguistically diverse staff members and external candidates and/or vendors, while operating in a fast-paced customer service driven environment
  • Responsible for completing the online FHA Insuring Application within FHA Connection
  • Ensure all government files are endorsed within established deadlines
  • Responsible for completing VA Guaranty certification online
  • Insure/guaranty the loans
  • Performs pre-endorsement review of all documents required for the government case binder per HUD agency guidelines
Government Insuring Analyst, 07/2016 to 10/2019
Caliber Home Loans, IncCity, STATE,
  • Performs pre-endorsement review of all documents required for the government case binder per HUD agency guidelines
  • Responsible for proper data entry into agency website (FHA Connection and VA Portal Coordinate with internal and third parties to obtain any missing documentation or documents requiring correction
  • Insure loans through agencies online system (FHA Connection)
  • Ensure all government files are endorsed within established deadlines
  • Perform FHA Case transfers and case cancellation request
  • Responsible for properly stacking files per agency requirements
Document Execution Specialist/Notary, 05/2015 to 07/2016
Nationstar Mortgage LLCCity, STATE,
  • Reviewed state specific documents for accuracy of information, conformity of line of business standards, legal guidelines, compliance of policies and procedures and OCC requirements
  • Proactively identified inconsistencies in documents that do not conform to our approved standards
  • Reviewed foreclosure/mortgage documents for execution and ensure Nationstar has the authority to execute the document
  • Verified that all evidentiary support is printed and accompanies documents requiring signature through the execution process
  • Notarized documents and record keeping
Foreclosure Specialist/Notary, 12/2014 to 05/2015
Nationstar Mortgage LLC, Solutionstar/Veriprise Processing Solutions, LLCCity, STATE,
  • Responsible for foreclosure/due diligence review prior to sale being held
  • Reviewed chain of title and ensure title is clear to proceed to foreclosure
  • Maintained investor metrics and protocols on all foreclosure loans
  • Completed legal follow ups and provide bidding instructions
  • Reviewed electronic notifications for bankruptcy filing and daily pull notices
  • Reviewed signed documents to ensure accuracy and signing authority
  • Communicated with borrowers, real estate brokers, attorneys, and agencies
  • Drafted related foreclosure documents
  • Notarized documents and record keeping
Resolution Analyst, 12/2012 to 12/2014
Mortgage Contracting ServicesCity, STATE,
  • Received, researched, and disputed claims for reimbursement to determine the validity, whether a refund was needed, and identified the party/department responsible
  • Researched demands and non-compliance letters to refute losses with HUD
  • Reconciled refunds to the client which were attributable to vendor error, and provided communication to the vendor of when the future check reduction would occur(chargeback)
  • Worked to minimize the company losses by notifying management of excessive losses from a single department, reoccurring issue, or new trends
  • Ensured all work was completed accurately in compliance with client specifications, investor/insurer guidelines, and company policies
  • Served as finance liaison, on a limited basis, to assist researching client payments that were incomplete or mislabeled
Education and Training
B.A.: General Studies, Business, Expected in 01/2006
University of Louisiana At Monroe - Monroe, LA,

Completed various Business

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School Attended

  • University of Louisiana At Monroe

Job Titles Held:

  • Sr. Government Insuring Analyst
  • Government Insuring Analyst
  • Document Execution Specialist/Notary
  • Foreclosure Specialist/Notary
  • Resolution Analyst


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