Seasoned Analyst with excellent planning and problem solving abilities. Offering over 20 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high workloads in fast-paced environments.
Skills
Microsoft Office, Word, Access, Excel, Power Point, Adobe, AS400, Office Logic, Paper Port, Microsoft Outlook, Lotus Notes, Foreclosure Processing System, LPS/Black Knight, Lenstar, Fidelity, TrusteeTrak, Fastrieve, Perfect Practice, CMS, P260, Repair Base, Client 360, First American Foreclosure Management System, LSAMS, Pacer, as well as rapid keyboarding skills (40+ WPM), FHA Connection, H2Online, VA Portal, USDA LLC
MAJOR ACHIEVEMENTS:
Helped implement procedures and reports to help minimize the number of re-foreclosures and improve client’s report cards.
Customer Service
Defect Analysis and Resolution
Resolving Problems and Incidents
Information Verification
Issue and Resolution Tracking
Organizational Skills
Attention to Detail
Teamwork and Collaboration
Customer Service Support
Microsoft Windows and Office
Tracking and Documentation
Verbal and Written Communication
Interpersonal Skills
Collaborative Team Player
Multitasking and Prioritization
Problem-Solving
Data Entry
Analytical and Methodical
Error Detection
Insurance Applications
Experience
Sr. Government Insuring Analyst, 10/2019 to Current Mr Cooper, LLC – City, STATE,
Effectively communicate, work with, and build relationships with all levels of constituents including culturally and linguistically diverse staff members and external candidates and/or vendors, while operating in a fast-paced customer service driven environment
Responsible for completing the online FHA Insuring Application within FHA Connection
Ensure all government files are endorsed within established deadlines
Responsible for completing VA Guaranty certification online
Insure/guaranty the loans
Performs pre-endorsement review of all documents required for the government case binder per HUD agency guidelines
Government Insuring Analyst, 07/2016 to 10/2019 Caliber Home Loans, Inc – City, STATE,
Performs pre-endorsement review of all documents required for the government case binder per HUD agency guidelines
Responsible for proper data entry into agency website (FHA Connection and VA Portal Coordinate with internal and third parties to obtain any missing documentation or documents requiring correction
Insure loans through agencies online system (FHA Connection)
Ensure all government files are endorsed within established deadlines
Perform FHA Case transfers and case cancellation request
Responsible for properly stacking files per agency requirements
Document Execution Specialist/Notary, 05/2015 to 07/2016 Nationstar Mortgage LLC – City, STATE,
Reviewed state specific documents for accuracy of information, conformity of line of business standards, legal guidelines, compliance of policies and procedures and OCC requirements
Proactively identified inconsistencies in documents that do not conform to our approved standards
Reviewed foreclosure/mortgage documents for execution and ensure Nationstar has the authority to execute the document
Verified that all evidentiary support is printed and accompanies documents requiring signature through the execution process
Notarized documents and record keeping
Foreclosure Specialist/Notary, 12/2014 to 05/2015 Nationstar Mortgage LLC, Solutionstar/Veriprise Processing Solutions, LLC – City, STATE,
Responsible for foreclosure/due diligence review prior to sale being held
Reviewed chain of title and ensure title is clear to proceed to foreclosure
Maintained investor metrics and protocols on all foreclosure loans
Completed legal follow ups and provide bidding instructions
Reviewed electronic notifications for bankruptcy filing and daily pull notices
Reviewed signed documents to ensure accuracy and signing authority
Communicated with borrowers, real estate brokers, attorneys, and agencies
Drafted related foreclosure documents
Notarized documents and record keeping
Resolution Analyst, 12/2012 to 12/2014 Mortgage Contracting Services – City, STATE,
Received, researched, and disputed claims for reimbursement to determine the validity, whether a refund was needed, and identified the party/department responsible
Researched demands and non-compliance letters to refute losses with HUD
Reconciled refunds to the client which were attributable to vendor error, and provided communication to the vendor of when the future check reduction would occur(chargeback)
Worked to minimize the company losses by notifying management of excessive losses from a single department, reoccurring issue, or new trends
Ensured all work was completed accurately in compliance with client specifications, investor/insurer guidelines, and company policies
Served as finance liaison, on a limited basis, to assist researching client payments that were incomplete or mislabeled
Education and Training
B.A.: General Studies, Business, Expected in 01/2006 University of Louisiana At Monroe - Monroe, LA, GPA:
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