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Sr. Customer Service Triage Technician Resume Example

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MA
SR. CUSTOMER SERVICE TRIAGE TECHNICIAN
Professional Summary

Motivated, resourceful and organized individual adept at multi-tasking and developing creative solutions. Seeking position in the design field to advance experience and knowledge, utilizing design skills and excellent customer service skills. Innovative and driven to bring customized design concepts to life in order to guarantee complete customer satisfaction. Ready to tackle exciting new challenges.

Work History
Jill Diffey, Omnicare, A CVS Health Company - Sr. Customer Service Triage TechnicianLodi, CA10/2012 - Current
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Communicated with customers to answer questions and perform patient care.
  • Documented shipping information for each order and tracked packages when necessary.
  • Completed accurate order entry, including data verification.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles in electronic processing system to include current information such as medications and insurance details.
  • Processed vast number of prescriptions per day in a busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Solved customer problems via telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Coordinated with insurance representatives and company adjudicators to process claims and calculate correct billing for patients.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Led team in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
  • Communicated instructions to patients or caregivers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Effectively managed high-volume of inbound and outbound customer calls using the company's core values.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing patient care.
  • Answered on average over 30 calls per day to meet fast-paced call center demands.
Melody Engaling, Ross Dress for Less - Store AssociateStockton, CA07/2010 - 09/2012
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, and accounting change.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Organized showroom accessories and restocked shelves.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
Israel Cortes, Sizzler - Hostess/CashierStockton, CA06/2009 - 04/2010
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Answered customer questions about hours, seating and menu information.
  • Monitored seating area and checked restrooms every hour to keep spotless.
Education
2017San Joaquin Delta CollegeStockton, CAAssociate: Interior Design
  • Honorable Mention
2017San Joaquin Delta CollegeStockton, CAAssociate: Interdisciplinary Studies
  • Honorable Mention
2017San Joaquin Delta CollegeStockton, CAAssociate: Interdisciplinary Studies - Arts and Humanities
  • Honorable Mention
Edison High SchoolStockton, CAHigh school Diploma
Skills
  • Microsoft Office Applications (10+ years)
  • AutoCAD (Less than 1 year)
  • Sketchup (Less than 1 year)
  • Adobe Illustrator (Less than 1 year)
  • Revit (Less than 1 year)
  • Communicate effectively
  • Ability to work under pressure
  • Decision making
  • Problem solving
  • Adaptability
  • Fast learner
  • Time management
  • Organized
  • Team player
  • Attention to detail
  • Space planning
  • Creative Design
  • Excellent customer service
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Resume Overview

Companies Worked For:

  • Jill Diffey, Omnicare, A CVS Health Company
  • Melody Engaling, Ross Dress for Less
  • Israel Cortes, Sizzler

School Attended

  • San Joaquin Delta College
  • Edison High School

Job Titles Held:

  • Sr. Customer Service Triage Technician
  • Store Associate
  • Hostess/Cashier

Degrees

  • Associate : Interior Design
    Associate : Interdisciplinary Studies
    Associate : Interdisciplinary Studies - Arts and Humanities
    High school Diploma

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