Sr. Customer Service/Sales Rep Resume Example BANK OF AMERICA

SR. CUSTOMER SERVICE/SALES REP

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Exceptional computer aptitude and telephone etiquette. Continuing to excel and exceed in the Customer Service industry for the past 8 years. Experience includes inbound/outbound calls, selling of products and services, credit protection insurance services, credit cards, mortgages, loan applications, Microsoft word/excel, and helping train upcoming team members. CORE STRENGTHS Skilled in call center operations Multi-line phone operation proficiency Adheres to customer service procedures l Strong problem solving aptitude Customer service award Inbound/Outbound/Manual dialing experience Active listening skills Strong organizational skills Energetic work attitude Top sales performer

Skills

Customer Service, Inbound And Outbound, Receptionist, Retail Sales, Sales Rep, Call Center Environment, Credit Card, Loans, Mortgages, Mortgage Loans, Private Mortgage Insurance, Sales Quotas, Microsoft word/excel, Pricing, Cash, Cashier, Payments, Call Center Representative, Customer Support, Multi-line Phone, Problem Solving, Upselling, Multi- tasking, Insurance fillings, Professional and friendly, Careful and active listener.

Professional Experience

Sr. Customer service/sales rep
September 2007 to August 2013BANK OF AMERICA － Norfolk, VA

Effectively managed a high-volume of inbound and outbound customer calls
Answered a constant flow of customer calls with up to [ 40 ] calls in queue per minute
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period
Extensive knowledge of credit card products and services
Exceeded monthly sales quotas
Handled mortgage loan applications for new and existing homeowners.
Used multiple systems at once time to handle, help, and resolve customers general questions and concerns.
Worked in a team setting as well as individually with minimal supervision
Prepared upcoming teammates for their customer service roles
Prepared and sold broad range of customized merchandise to individuals and commercial accounts
Successfully assisted customers with insurance related questions and concerns
Filing insurance claims and benefits for customers with active insurance programs
Familiar with insurance terminology
Processed and issued money orders for customers WEST

Customer Service/sales rep
January 2006 to September 2007Hampton, VA

Managed high call volume with tact and professionalism
Resolved service, pricing and technical problems for customers by asking clear and specific questions
Defused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer service issues and resolved customer product complaints empathetically and professionally
Effectively managed a high-volume of inbound and outbound customer calls
Answered a constant flow of customer calls with up to [ 60 ] calls in queue per minute.
Filled out applications for credit inquires
Filled out insurance claims for customers such as health insurance and life insurance
Maintained monthly quotas of products and sales
Met or exceeded service and quality standards every review period
Effortlessly used multiple systems at one time to handle customer service request
Worked in a team setting as well as individually with minimal supervision

Cashier/Customer serivce rep
June 2005 to April 2006KROGER － Portsmouth, VA

Defused volatile customer situations calmly and courteously
Handled and resolved customer issues and/or complaints
Handled monies, such as cash, credit debit payments
Greeted customers with polite, friendly upbeat demeanor l Assisted with shift changes
Drawer switching and handling end of shift currencies
Stocked and rotated inventory regularly
Recommended, selected and helped locate merchandise based on customer needs and desires
Replenished merchandise shelves with items from the stockroom

Education and Training

HIGH SCHOOL DIPLOMA : 2006Churchland High School － Portsmouth, VA, USHIGH SCHOOL DIPLOMA 2006 Churchland High School, Portsmouth, VA, US

Skills

Credit, Auto Insurance, Claims, Customer Service, Inbound And Outbound, Insurance Claims, Receptionist, Retail Sales, Sales, Sales Rep, Benefits, Call Center Environment, Commercial Accounts, Credit Card, Filing, Insurance Terminology, Loans, Monthly Sales, Mortgage, Mortgage Loan, Sales Quotas, And Sales, Annuities, Life Insurance, Pricing, Cash, Cashier, Inventory, Payments, Stockroom, Switching, Award, Call Center Representative, Customer Service Representative, Customer Support, Energetic, Escrow, Etiquette, Exceed, Excel, Microsoft Word, Mortgage Insurance, Mortgage Loans, Multi-line, Multi-line Phone, Operations, Organizational Skills, Outbound Calls, Problem Solving, Retail, Retail Marketing, Satisfaction, Self Motivated, Selling Of, Telephone, Top Sales, Word

Resume Overview

Companies Worked For:

BANK OF AMERICA
KROGER

School Attended

Churchland High School

Job Titles Held:

Sr. Customer service/sales rep
Customer Service/sales rep
Cashier/Customer serivce rep

Degrees

HIGH SCHOOL DIPLOMA : 2006

Sr. Customer service/sales rep Resume Example

Resume Score: 90%

Resume Overview

Create a job alert for [job role title] at [location].

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