Sr. Customer service/sales rep Resume Example
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SR. CUSTOMER SERVICE/SALES REP
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Exceptional computer aptitude and telephone etiquette. Continuing to excel and exceed in the Customer Service industry for the past 8 years. Experience includes inbound/outbound calls, selling of products and services, credit protection insurance services, credit cards, mortgages, loan applications, Microsoft word/excel, and helping train upcoming team members. CORE STRENGTHS Skilled in call center operations Multi-line phone operation proficiency Adheres to customer service procedures l Strong problem solving aptitude Customer service award Inbound/Outbound/Manual dialing experience Active listening skills Strong organizational skills Energetic work attitude Top sales performer
Skills
| Customer Service, Inbound And Outbound, Receptionist, Retail Sales, Sales Rep, Call Center Environment, Credit Card, Loans, Mortgages, Mortgage Loans, Private Mortgage Insurance, Sales Quotas, Microsoft word/excel, Pricing, Cash, Cashier, Payments, Call Center Representative, Customer Support, Multi-line Phone, Problem Solving, Upselling, Multi- tasking, Insurance fillings, Professional and friendly, Careful and active listener. |
Professional Experience
Sr. Customer service/sales rep
September 2007 to August 2013Trinity Health Systems Inc － Williston , ND
September 2007 to August 2013Trinity Health Systems Inc － Williston , ND
- Effectively managed a high-volume of inbound and outbound customer calls
- Answered a constant flow of customer calls with up to [ 40 ] calls in queue per minute
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed high call volume with tact and professionalism.
- Met or exceeded service and quality standards every review period
- Extensive knowledge of credit card products and services
- Exceeded monthly sales quotas
- Handled mortgage loan applications for new and existing homeowners.
- Used multiple systems at once time to handle, help, and resolve customers general questions and concerns.
- Worked in a team setting as well as individually with minimal supervision
- Prepared upcoming teammates for their customer service roles
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Successfully assisted customers with insurance related questions and concerns
- Filing insurance claims and benefits for customers with active insurance programs
- Familiar with insurance terminology
- Processed and issued money orders for customers WEST
Customer Service/sales rep
January 2006 to September 2007City , STATE
January 2006 to September 2007City , STATE
- Managed high call volume with tact and professionalism
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues and resolved customer product complaints empathetically and professionally
- Effectively managed a high-volume of inbound and outbound customer calls
- Answered a constant flow of customer calls with up to [ 60 ] calls in queue per minute.
- Filled out applications for credit inquires
- Filled out insurance claims for customers such as health insurance and life insurance
- Maintained monthly quotas of products and sales
- Met or exceeded service and quality standards every review period
- Effortlessly used multiple systems at one time to handle customer service request
- Worked in a team setting as well as individually with minimal supervision
Cashier/Customer serivce rep
June 2005 to April 2006KROGER － City , STATE
June 2005 to April 2006KROGER － City , STATE
- Defused volatile customer situations calmly and courteously
- Handled and resolved customer issues and/or complaints
- Handled monies, such as cash, credit debit payments
- Greeted customers with polite, friendly upbeat demeanor l Assisted with shift changes
- Drawer switching and handling end of shift currencies
- Stocked and rotated inventory regularly
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Replenished merchandise shelves with items from the stockroom
Education and Training
HIGH SCHOOL DIPLOMA : 2006Churchland High School － City, State, USHIGH SCHOOL DIPLOMA 2006 Churchland High School, Portsmouth, VA, US
Skills
Credit, Auto Insurance, Claims, Customer Service, Inbound And Outbound, Insurance Claims, Receptionist, Retail Sales, Sales, Sales Rep, Benefits, Call Center Environment, Commercial Accounts, Credit Card, Filing, Insurance Terminology, Loans, Monthly Sales, Mortgage, Mortgage Loan, Sales Quotas, And Sales, Annuities, Life Insurance, Pricing, Cash, Cashier, Inventory, Payments, Stockroom, Switching, Award, Call Center Representative, Customer Service Representative, Customer Support, Energetic, Escrow, Etiquette, Exceed, Excel, Microsoft Word, Mortgage Insurance, Mortgage Loans, Multi-line, Multi-line Phone, Operations, Organizational Skills, Outbound Calls, Problem Solving, Retail, Retail Marketing, Satisfaction, Self Motivated, Selling Of, Telephone, Top Sales, Word
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Resume Overview
School Attended
- Churchland High School
Job Titles Held:
- Sr. Customer service/sales rep
- Customer Service/sales rep
- Cashier/Customer serivce rep
Degrees
- HIGH SCHOOL DIPLOMA : 2006
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