Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Dynamic, multi-faceted professional with 18 years of experience in IT Technical Support, Information Systems and Customer Service Industry consistently recognized for achievement and performance in proven leadership capabilities which include effectively and diversely communication with all levels of management, peers, staff, and clientele. Special abilities include outstanding organizational, logistic, and analytical skills coupled with excellent interpersonal and communication skills. Proficient in Excel, Word, MS Project, Visio, Just in Mind and Axure Prototyping and vast knowledge of SDLC.
Skills
Visual Basic.Net, Oracle DBA
Accounts receivable, PL SQL
Administrative support, Organizing
Benefits, Payables
Business Case, Payroll
C++, Peregrine
Change Management, Phone equipment
Charts, POS
Great communication skills, Problem solving skills
Hardware, ProComm Plus
Customer support, Procurement
Data Warehouse, Programming
Database, Project Management
Documentation, Project planning
DSU, Proposals
Filing, Quality
Firewalls, Quality Assurance
Help desk, Quality control
Home Office, RAD
Hubs, Requirement
HR, Routers
IBM, Scheduling
Inventory, Servers
ISP, SLA
ITIL, Solaris 8
Interactive Voice Response, SQL
IVR, Desktop Support
Java Programming, Technical Support
LAN, User Manuals
Lexmark printers, Phone
Meetings, Toshiba
Access, Troubleshooting
Office, Unix
Microsoft Project, Visio
Windows, WAN
Window
2000
Modems
Network
Nortel
SAS
Fraud analysis
Tax liability determination
Knowledge of quality systems
Staff training and development
Work History
08/2013 to 10/2020Sr Associate IT QA AnalystLeidos | Vienna, VA,
America’s 1st Choice / Anthem 6/2018 – Currently Employed.
Create and update Applications User Manuals.
Create Prototype Mock ups From Business Requirements provide support for Department Project Leads and Project Managers.
Participates in Quality Assurance and User Acceptance Testing for various Healthcare Applications.
Assist and analyze reports and results.
Provide day-to-day administrative support for the project and management teams.
Performs as liaison between department Directors and HR Recruiters.
Monitor Inventory, ordering and maintaining business SLA (3rd Party Vendor).
Sys Admin for Flowfinity a 3rd Party Application.
Perform other duties as assigned.
Debugged code and located root causes of problems by reviewing configuration files and logs.
Held accountable for project planning using Microsoft Project and Visio process flow and Gantt charts.
Business Case Requirement gathering.
ROI Calculations, UAT testing and implementation of software packages and applications.
Implementation of Service-Now help desk solution, service /problem management, release and change administration modules.
Change Management Administrator (SME) created and documented policy and procedures.
Reviewed and approved all proposed changes to the production environment prior to the weekly scheduled.
Designated CAB Approver and (eCAB) meetings with the Application Portfolio Owners.
Provided documentation and assignment of system generated tasks to the dedicated application implementers for the following IT Departments: Applications Integrations, Infrastructure, Implementation, Quality Assurance, POS Database, Restaurant Operations, Database, Network, Platforms and Storage, and IT Data Warehouse(EDW).
09/2005 to 10/2007Help Desk AnalystApex Systems Inc. / IT | City, STATE,
Home Office Desktop Support for corporate PC users.
Providing end user customer support for all home office employees, Software, Hardware, and Network related issues.
Accessed administrator, quality control team.
Responsible for documenting and processing user access requests for New, Change, Transfers, and Terminations.
05/1999 to 08/2004Senior System AnalystEckerd Corporation | City, STATE,
Provided Technical Support to Eckerd stores and Dist.
Offices.
Responsible for troubleshooting and solving problems with the following store systems: Communication Equipment, Hardware, Software and Network.
This position required a high degree of accuracy, problem solving skills and great communication skills.
Communicated Equipment: DSU Data Service Unit, KSU Key System Unit, MAU Multi Access Unit, CAU Controlled Access Unit, Various Routers, Modems, and Hubs, LAN /WAN, Sablite, Firewalls, Access Points, Spectrum 24, Symbol RF technologies, Phone equipment Panasonic, Toshiba, and Northstar /Nortel.
Training in RAD programming via Phone KSU equipment.
Hardware: ISP In Store Processor, IBM & NCR servers and Lexmark printers, Peregrine Service Center, Power Term 5.2, ProComm Plus, IVR Interactive Voice Response Software Microlog.
Education
Expected in 9/2016FL
1 Year of College Technical Certification
Window Programming Certificate Visual Basic.Net, Java Programming for Business I & II, and C++
Project Manager Boot Camp, Epi
Intermediate Project Management Training
Advantage Training
FL
Certificate of Attendance/Completion (Disabled Individuals)
Oracle DBA, Windows Professional 2000, SQL/PL SQL, Unix (Solaris 8)
Occupational Licenses & Certificates Completion Date Expiration Date | St Petersburg College, , GPA:
Expected in 9/2016ITIL Service Manager Certification Pink Elephant | , , GPA:
Expected in 9/2010Project Management PeopleCert | , , GPA:
Expected in Bachelor of Science | BAS Technology Development and ManagementSt Petersburg College, Clearwater, Atlanta, FL, GAGPA:
Expected in Vocational School Certificate
Project Management Training Boot Camp Introduction to Project Management Certification | , , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Clear Contact Info
Formatting
Personalization
Target Job
Resume Overview
School Attended
St Petersburg College
St Petersburg College
Job Titles Held:
Sr Associate IT QA Analyst
IT Change Analyst/ Implementation Coordinator
Help Desk Analyst
Senior System Analyst
Degrees
FL
1 Year of College Technical Certification
Window Programming Certificate Visual Basic.Net, Java Programming for Business I & II, and C++
Project Manager Boot Camp, Epi
Intermediate Project Management Training
Advantage Training
FL
Certificate of Attendance/Completion (Disabled Individuals)
Oracle DBA, Windows Professional 2000, SQL/PL SQL, Unix (Solaris 8)
Occupational Licenses & Certificates Completion Date Expiration Date
ITIL Service Manager Certification Pink Elephant
Project Management PeopleCert
Bachelor of Science
Vocational School Certificate
Project Management Training Boot Camp Introduction to Project Management Certification
