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Sr Associate IT QA Analyst Resume Example

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SR ASSOCIATE IT QA ANALYST
Professional Summary

Dynamic, multi-faceted professional with 18 years of experience in IT Technical Support, Information Systems and Customer Service Industry consistently recognized for achievement and performance in proven leadership capabilities which include effectively and diversely communication with all levels of management, peers, staff, and clientele. Special abilities include outstanding organizational, logistic, and analytical skills coupled with excellent interpersonal and communication skills. Proficient in Excel, Word, MS Project, Visio, Just in Mind and Axure Prototyping and vast knowledge of SDLC.

Skills
  • Visual Basic.Net, Oracle DBA
  • Accounts receivable, PL SQL
  • Administrative support, Organizing
  • Benefits, Payables
  • Business Case, Payroll
  • C++, Peregrine
  • Change Management, Phone equipment
  • Charts, POS
  • Great communication skills, Problem solving skills
  • Hardware, ProComm Plus
  • Customer support, Procurement
  • Data Warehouse, Programming
  • Database, Project Management
  • Documentation, Project planning
  • DSU, Proposals
  • Filing, Quality
  • Firewalls, Quality Assurance
  • Help desk, Quality control
  • Home Office, RAD
  • Hubs, Requirement
  • HR, Routers
  • IBM, Scheduling
  • Inventory, Servers
  • ISP, SLA
  • ITIL, Solaris 8
  • Interactive Voice Response, SQL
  • IVR, Desktop Support
  • Java Programming, Technical Support
  • LAN, User Manuals
  • Lexmark printers, Phone
  • Meetings, Toshiba
  • Access, Troubleshooting
  • Office, Unix
  • Microsoft Project, Visio
  • Windows, WAN
  • Window
  • 2000
  • Modems
  • Network
  • Nortel
  • SAS
  • Fraud analysis
  • Tax liability determination
  • Knowledge of quality systems
  • Staff training and development
Work History
Sr Associate IT QA Analyst, 08/2013 to 10/2020
America's 1st Choice/Anthem – Tampa, FL
  • America's 1st Choice / Anthem 6/2018 – Currently Employed.
  • Create and update Applications User Manuals.
  • Create Prototype Mock ups From Business Requirements provide support for Department Project Leads and Project Managers.
  • Participates in Quality Assurance and User Acceptance Testing for various Healthcare Applications.
  • Assist and analyze reports and results.
  • Provide day-to-day administrative support for the project and management teams.
  • Performs as liaison between department Directors and HR Recruiters.
  • Monitor Inventory, ordering and maintaining business SLA (3rd Party Vendor).
  • Sys Admin for Flowfinity a 3rd Party Application.
  • Perform other duties as assigned.
  • Debugged code and located root causes of problems by reviewing configuration files and logs.
IT Change Analyst/ Implementation Coordinator, 10/2007 to 08/2013
OSI Restaurant Partners, LLC – Tampa, FL
  • Held accountable for project planning using Microsoft Project and Visio process flow and Gantt charts.
  • Business Case Requirement gathering.
  • ROI Calculations, UAT testing and implementation of software packages and applications.
  • Implementation of Service-Now help desk solution, service /problem management, release and change administration modules.
  • Change Management Administrator (SME) created and documented policy and procedures.
  • Reviewed and approved all proposed changes to the production environment prior to the weekly scheduled.
  • Designated CAB Approver and (eCAB) meetings with the Application Portfolio Owners.
  • Provided documentation and assignment of system generated tasks to the dedicated application implementers for the following IT Departments: Applications Integrations, Infrastructure, Implementation, Quality Assurance, POS Database, Restaurant Operations, Database, Network, Platforms and Storage, and IT Data Warehouse(EDW).
Help Desk Analyst, 09/2005 to 10/2007
Apex Systems Inc. / IT – Tampa, FL
  • Home Office Desktop Support for corporate PC users.
  • Providing end user customer support for all home office employees, Software, Hardware, and Network related issues.
  • Accessed administrator, quality control team.
  • Responsible for documenting and processing user access requests for New, Change, Transfers, and Terminations.
Senior System Analyst, 05/1999 to 08/2004
Eckerd Corporation – Largo, FL
  • Provided Technical Support to Eckerd stores and Dist.
  • Offices.
  • Responsible for troubleshooting and solving problems with the following store systems: Communication Equipment, Hardware, Software and Network.
  • This position required a high degree of accuracy, problem solving skills and great communication skills.
  • Communicated Equipment: DSU Data Service Unit, KSU Key System Unit, MAU Multi Access Unit, CAU Controlled Access Unit, Various Routers, Modems, and Hubs, LAN /WAN, Sablite, Firewalls, Access Points, Spectrum 24, Symbol RF technologies, Phone equipment Panasonic, Toshiba, and Northstar /Nortel.
  • Training in RAD programming via Phone KSU equipment.
  • Hardware: ISP In Store Processor, IBM & NCR servers and Lexmark printers, Peregrine Service Center, Power Term 5.2, ProComm Plus, IVR Interactive Voice Response Software Microlog.
Education
FL 1 Year of College Technical Certification Window Programming Certificate Visual Basic.Net, Java Programming for Business I & II, and C++ Project Manager Boot Camp, Epi Intermediate Project Management Training Advantage Training FL Certificate of Attendance/Completion (Disabled Individuals) Oracle DBA, Windows Professional 2000, SQL/PL SQL, Unix (Solaris 8) Occupational Licenses & Certificates Completion Date Expiration Date: 09/2016
St Petersburg College
ITIL Service Manager Certification Pink Elephant: 09/2016
Project Management PeopleCert: 09/2010
Bachelor of Science: BAS Technology Development and ManagementSt Petersburg College - Clearwater, Atlanta, FL, GA
Vocational School Certificate Project Management Training Boot Camp Introduction to Project Management Certification
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Resume Overview

Companies Worked For:

  • America's 1st Choice/Anthem
  • OSI Restaurant Partners, LLC
  • Apex Systems Inc. / IT
  • Eckerd Corporation

School Attended

  • St Petersburg College

Job Titles Held:

  • Sr Associate IT QA Analyst
  • IT Change Analyst/ Implementation Coordinator
  • Help Desk Analyst
  • Senior System Analyst

Degrees

  • FL 1 Year of College Technical Certification Window Programming Certificate Visual Basic.Net, Java Programming for Business I & II, and C++ Project Manager Boot Camp, Epi Intermediate Project Management Training Advantage Training FL Certificate of Attendance/Completion (Disabled Individuals) Oracle DBA, Windows Professional 2000, SQL/PL SQL, Unix (Solaris 8) Occupational Licenses & Certificates Completion Date Expiration Date : 09/2016
    ITIL Service Manager Certification Pink Elephant : 09/2016
    Project Management PeopleCert : 09/2010
    Bachelor of Science : BAS Technology Development and Management
    Vocational School Certificate Project Management Training Boot Camp Introduction to Project Management Certification

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