Dynamic, multi-faceted professional with 18 years of experience in IT Technical Support, Information Systems and Customer Service Industry consistently recognized for achievement and performance in proven leadership capabilities which include effectively and diversely communication with all levels of management, peers, staff, and clientele. Special abilities include outstanding organizational, logistic, and analytical skills coupled with excellent interpersonal and communication skills. Proficient in Excel, Word, MS Project, Visio, Just in Mind and Axure Prototyping and vast knowledge of SDLC.
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