Service industry manager with event planning and vendor management experience; solid reputation for exceeding
expectations of demanding customers; personal assets include strong self-awareness; proactive problem solving, and
wherewithal to provide leadership and resolve unexpected circumstances in fast paced and dynamic environments.
Create and coordinate marketing and promotions to increase spa revenue Maintain inventory for professional usage and retail sales; monitor retail sales goals Support day to day operations; ensure service providers are efficient and meet goals Train and develop employees; create pleasant working environment and enhance morale Proactively correct and resolve guest concerns; provide extraordinary customer service to high-end clientele Coordinate group and individual bookings; obtain and record accurate information Compose staff operation handbook; edited training manuals Create alliance with local businesses to generate increase in brand awareness and revenue Conduct human resource duties concerning disciplinary forms, performance evaluations, and payroll Utilize SalonBiz / SpaBiz software, Microsoft Office, Outlook, Social Networking system.
Event Planning (Wedding and Banquet) Provide vendor management and oversight to ensure timeliness and quality Ensure constant communication between client, banquet, as well as sales and catering division Ensure event support staff were well prepared and appropriately trained to support events Accommodate needs of clients to ensure satisfaction and deliver extraordinary service Organize and directed wedding rehearsals; directed operations during wedding event Perform banquet, wedding and event quality control checks Routinely demonstrate proactive awareness and initiative to properly manage unexpected circumstances Utilize Delphi, Microsoft Office, Outlook.
Human Resource and Staffing Counsel applicants and employees on policies, benefits, procedures, and opportunities Prepare candidates for the hiring process; maintained personnel information management system Conduct new hire orientation and training sessions Oversaw the proper completion of the on-boarding process Assist with processing payroll, employee incentives and benefit inquiries Post payroll adjustments such as garnishments, associate meals, vacation, holiday's etc.
Generated payroll reports and file human resources and payroll documents in timely manner Routinely check and evaluate online application system; process applications Utilize Kronos HR System, Microsoft Office, Outlook, E- Verify K.
Jackson | 2.
Processed [Number] reservations per [Time period].
Increased hotel revenue, profits and market share through [Action taken].
04/2011 to 03/2012
Sales SupervisorDKNY – Concord, NC
Provide staff supervision and guidance; complied with company policies, procedures and directives Ensure highest level of customer service standards are maintained by all employees Conduct sales floor training and evaluated on-the-job performance Comply with standards pertaining to merchandise handling, processing, operating procedures and LP Meet financial objectives through sales goals, conversion, and profit margins Plan and execute monthly loyal customer events for VIP guest Resolve client concerns and complaints quickly and effectively; ensuring satisfaction Assist in areas of risk management, store cash control, and inventory management Maintain store's cleanliness and health and safety measures Utilize POS System, Microsoft Office, Lotus Notes, Floor Planner.
08/2010 to 03/2012
Student AssistantJohnson & Wales University, Career Services – Concord, NC
Assist with planning and execution of various career service events Coordinate career event logistics: registration, attendee tracking, vendor and staff support, post-event evaluations Meet with various employers regarding internship and career opportunities Conduct orientation and training for new student workers; monitored performance Assist office administrator with payroll and general office duties Enter information into database; record and file confidential forms Establish templates, signage, and other marketing and advertising material Miscellaneous administrative support tasks.
Oversaw daily office operations for staff of [Number] employees.
Oversaw inventory and office supply purchases.
Masters of Business Administration: Leadership & Ethics John Brown University - Siloam Springs, AR Leadership & Ethics
Bachelor of Science: Business ManagementJohnson & Wales University - Charlotte, NC GPA: Cum Laude HonorsBusiness Management Cum Laude Honors President- Tribe of David
Executive Assistant- Minorities About Business (Collegiate Chapter of NBMBAA)
National Honors Society of Leadership & Success- Presidential Status Collegiate Ambassador Team National Society of Minorities in Hospitality Leaders of Tomorrow Big Bother Big Sister of Greater Charlotte